Last year I experienced a problem with my HK CD door popping open. My dealer replaced it no questions asked. Recently I removed the radio to facilitate the installation of a radar detector. Anyway, I noticed a refurbished sticker on my replacement radio.
The question: Is this standard operating procedure?
Thanks for your input
Read the fine print in most product warranties these days and you'll find language that basically states they reserve the right to repair or replace defective products at their discretion, and the replacements may be refurbished and not new. As for Harley, yes this is standard operating procedure for radios. It's one reason a lot of folks got highly upset when Harley first went to the HK radios. Send yours in for defect A, get a refurb that doesn't have defect A but does have defect B, send that back and get another refurb with defect C or even defect A again. I haven't seen as many complaints in recent years, perhaps they worked out the many flaws in the original product.
Refurb products run the gamut from junk to just as good as brand new factory fresh product. It all depends on who is doing the refurbishing and the quality of the testing performed on the refurbed unit.
Jerry
Author
Topic: Refurbished equipment? (Read 1022 times)