www.CVOHARLEY.com

Please login or register.

Login with username, password and session length
Advanced search  
Pages: 1 [2]  All

Author Topic: You call the customer  (Read 4332 times)

0 Members and 1 Guest are viewing this topic.

sadunbar

  • 10K CVO Member
  • ****
  • Offline Offline
  • Posts: 11416
  • EBCM # Stealth - SSBS # 1.1 - SoA # Z&E2525 .01%
    • IL


    • CVO1: 2007 FLHTCUSE2
    • CVO2: 2000 FXR4
Re: You call the customer
« Reply #15 on: April 10, 2013, 09:45:22 AM »
Quote from: Chains on April 09, 2013, 09:01:02 PM
This would not sit well with me no matter who called me.

Who's bike?  A friend?
Logged
2007 Screamin Eagle Ultra Classic - Light Candy Cherry and Black Ice
Screamin Eagle 120r
Revolution Performance EMS
Fuel Moto Jackpot headpipes and 4.5" Pro Touring Mufflers
HPI 55mm Throttle Body w/5.3 injectors
BDL clutch w/VPC92T
Traxxion AK-20
Legend Air Suspension
Brembo Brake Calipers/Rotors
Garmin Zumo
575 Chubby's
Bushtec Quantum

Buy early

  • 5k CVO Member
  • ***
  • Offline Offline
  • Posts: 8679
  • My future if I were Benjamin Button

    • CVO1: 2001 FXDWG2 Switchblade - The Beast
    • CVO2: 2004 FXSTDSE2 Deuce - Beauty
Re: You call the customer
« Reply #16 on: April 10, 2013, 09:52:39 AM »
I'd probably just hand the client a blank check and hope he spent some of it with me.
Logged

Charlie

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 1312
  • Blood Diamond, FLSTES3

    • CVO1: FLSTSE3 - CVO Softail Convertible, 2012
    • CVO2: HD Custom Softail Heritage (Sold)
    • CVO3: BSA Rocket Gold Star 1963 (In Storage!) Ducati 1098 s (Sold) 999 (Sold) 916 (Sold) 916 (Crashed) 749 (Sold) Lots of Jap Racing Bikes!
Re: You call the customer
« Reply #17 on: April 10, 2013, 10:21:59 AM »
No amount of $$$ can make that OK!
Not Cool!
Logged
Better to Reign in Hell than serve in Heaven!
Rinehart Crossback Exhaust-SEPST-HD Mustache Engine Guards-HD Flush Fuel Caps-RSD Clarity Cam Cover-RSD Clarity Derby Cover-WPW Cooling Fans-PM Merc Horn Cover-UsKoolines HP XS Ignition Leads-HD Black Daymaker Headlight-HD Premium Oil Cooler-HD Smoked Billet Turn Signals-SE VPC-SE Cam Plate-Arlen Ness Oil Pressure Gauge-Braided Fuel Crossover

Ironhorse

  • Vendor
  • 2.5K CVO Member
  • *
  • Offline Offline
  • Posts: 4405
    • CA


    • CVO1: 2006 SE Ultra
    • CVO2: 2018 GoldWing DCT Airbag
Re: You call the customer
« Reply #18 on: April 10, 2013, 11:26:08 AM »
Okay,... I'll start the call.


Ring,....ring,....,ring,.....

"Hello....."
"Mr. Wilson,....this is HD service calling about your bike. I've got some good news, and some not so good news."
Logged
"But men are men, the best sometimes forget" Shakespeare, Othello Act 2, Scene 3

Eagle Eye

  • THE EAGLE HAS LANDED!
  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 1445
  • Every day is a great day to ride!

    • CVO1: 2007 FLHTCUE2 Ultra Classic - Light Candy Cherry and Black Ice
Re: You call the customer
« Reply #19 on: April 10, 2013, 11:33:07 AM »
Big OUCH!!!! :nixweiss: :nixweiss: :nixweiss:  Definately an awe CHIT moment! Would be worse if someone was unable to get out of the way though...
Logged
Ken2
Vietnam Vet
Spec-5
Medic
US Army

MNTransplant

  • Elite CVO Member
  • *****
  • Offline Offline
  • Posts: 825
  • USAF Veteran (12 Years), originally from Kansas

    • CVO1: 2009 FLHTCUSE4
Re: You call the customer
« Reply #20 on: April 11, 2013, 10:50:24 AM »
It would make it Easy to install the "Oil Bud" oil cooler before picking it up!!!
Logged
MNTransplant

Charlie

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 1312
  • Blood Diamond, FLSTES3

    • CVO1: FLSTSE3 - CVO Softail Convertible, 2012
    • CVO2: HD Custom Softail Heritage (Sold)
    • CVO3: BSA Rocket Gold Star 1963 (In Storage!) Ducati 1098 s (Sold) 999 (Sold) 916 (Sold) 916 (Crashed) 749 (Sold) Lots of Jap Racing Bikes!
Re: You call the customer
« Reply #21 on: April 11, 2013, 10:56:16 AM »
Quote from: MNTransplant on April 11, 2013, 10:50:24 AM
It would make it Easy to install the "Oil Bud" oil cooler before picking it up!!!
One thing for sure! someone would be picking up the guy who dropped it before i picked up the Bike!!
Logged
Better to Reign in Hell than serve in Heaven!
Rinehart Crossback Exhaust-SEPST-HD Mustache Engine Guards-HD Flush Fuel Caps-RSD Clarity Cam Cover-RSD Clarity Derby Cover-WPW Cooling Fans-PM Merc Horn Cover-UsKoolines HP XS Ignition Leads-HD Black Daymaker Headlight-HD Premium Oil Cooler-HD Smoked Billet Turn Signals-SE VPC-SE Cam Plate-Arlen Ness Oil Pressure Gauge-Braided Fuel Crossover

B.A.

  • Full CVO Member
  • ***
  • Offline Offline
  • Posts: 158
Re: You call the customer
« Reply #22 on: April 11, 2013, 11:09:36 AM »
Actually, I'm surprised it doesn't happen more often.  Wait.  Strike that remark!  :nixweiss: :huepfenlol2:
Logged

mr_magoo

  • 5k CVO Member
  • ***
  • Offline Offline
  • Posts: 7117

    • CVO1: 04 SEEG Orange & Black All Attitude
    • CVO2: 08 CUSE Copper Canyon & Stardust Silver the Cruiser
Re: You call the customer
« Reply #23 on: April 11, 2013, 11:17:41 AM »
Happens more than you think, had a buddy who dropped his at home in his shop.  Lets say it took a while to get it back upright while causeing as little extra damage as posible.
Logged
2008FLHTCUSE3 Copper Canyon & Stardust Silver
Freedom Gear drive cams, Elite D Exhaust.

2004 SEEG Pumpkin
freedom exhaust
power commander
W/ American legend trailer<br

longlast

  • 2.5K CVO Member
  • **
  • Offline Offline
  • Posts: 4107

Re: You call the customer
« Reply #24 on: April 11, 2013, 03:09:31 PM »
Quote from: E-Skunk on April 10, 2013, 07:46:04 AM
That is what ratchet straps are for!

                   X2 there, don't understand why they didn't  :nixweiss:

       Thought it was bad enough seeing mine on it's side  :'(. But to see it in a shop in that position,.. "go loopy"




Logged

Tannehill Kid

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 1023

    • CVO1: 2012 Street Glide
Re: You call the customer
« Reply #25 on: April 11, 2013, 09:47:44 PM »
Now that SUCKS :o
Logged

willyB

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 1128
Re: You call the customer
« Reply #26 on: April 12, 2013, 04:34:15 PM »
Minimally, that's a $7,500 mistake. The whole bike will need the be repainted to make the color and graphics. That alone could be an easy $5,000.

Maybe as high as $10,000!

Mistakes happen but Holy Cow!
Logged
GMR 577 Cams, S & S Lifters, S & S Pushrods, V&H Headers, Rinehart 4” Slipons, TTS Tuner, 12" Yaffee Monkey Bars, Color Matched Chopped Tour Pak (510 HP and 763 TQ +/-)

tweeter13

  • 1K CVO Member
  • *
  • Offline Offline
  • Posts: 1173
    • OH

    • CVO1: FLHTCUSE6
Re: You call the customer
« Reply #27 on: April 30, 2013, 09:29:38 PM »
Wouldn't be surprised if they just waited for them to come in and tell them it was like that when you brought it in.  He he he.   That's when I would actually jump over a counter and choke someone.  But a strait up shop would spare no expense to make it right and have a pretty nice ride for them while its in the shop.  Plus a little extra credit toward some free service work to keep their business hopefully.
Logged
18 Monsterbrite led lights
Fullsac DX head pipe
Fullsac 2.25 baffles
TTS master-tune
George Anderson tourpac relocator

TinSpinner

  • Elite CVO Member
  • *****
  • Offline Offline
  • Posts: 902


    • CVO1: FLHTCUSE2
    • CVO2: FLHTCUSE8
Re: You call the customer
« Reply #28 on: April 30, 2013, 10:38:58 PM »
I don't know what I would do if that were my bike. I had a maintenance tech dump a forklift off his lift truck once at my shop and I darn near blew a gasket (the Irish in me). If it had been my bike, or even my truck, there would be assault charges I'm sure. Need to work on that I guess.
Logged

evilmikehoo

  • Responsible Irresponsibility
  • Junior CVO Member
  • **
  • Offline Offline
  • Posts: 67
  • A Harley, a hot tub & a good woman to share them

    • CVO1: FXSTSSE - Canyon Copper
Re: You call the customer
« Reply #29 on: May 01, 2013, 07:07:13 AM »
Quote from: willyB on April 12, 2013, 04:34:15 PM
Minimally, that's a $7,500 mistake. The whole bike will need the be repainted to make the color and graphics. That alone could be an easy $5,000.

Maybe as high as $10,000!

Mistakes happen but Holy Cow!

Just the front fender of my springer was over $1200!!!!
Logged
Pages: 1 [2]  All
« previous next »
 

Page created in 0.225 seconds with 21 queries.