I had HD heated grips on my 04 for 8 years without failure, they have been on my 08 since new without failure but on my 13 they only lasted 13 months! Go figure
I did call another dealer and was given the same line. So I contacted a third dealer that said we can get you in this Friday, I said great! What time do you want me there? They replied just leave it we will get to it sometime! That will not work since that dealer is over an hour away. I contacted a fourth dealer and they said bring it in Wednesday the 25 th at 9 and we will take a look at it.
Since I work Monday through Friday I am having my son take it in on Wednesday for me since he is off that day. But I must say I am leary of this dealer that is getting me in, I have never heard anything good about them.