If they really cared about what the customers thought, they wouldn't need to start another web site/forum. All they have to do is spend some time here with us, truly listen to what we're saying, and then go and fix the issues in their products and business practices that piss us off.
Big B is right, the whole thing is not about satisfying us, it's about "how do we attract new customers to replace the old dinosaurs we've been screwing over for years". Just in case they are reading this, I'll answer that question for them: Thoroughly satisfy your current customers, so that they become your best salesmen through word-of-mouth advertising. And it wouldn't hurt if you could find a way to regain some of the urgency and dedication that existed when the management team bought the company back from AMF. You have become just one more American business that worships cost cutting, big executive compensation packages, and impressing Wall Street, rather than innovation, product quality, and true customer satisfaction.
Jerry