Daing it, Lance! I sure am sorry to hear about that. I'll be interested to hear what comes of it. Please let me know what they say and do for you.
I guess I'm just old fashioned, but there's absolutely no excuse for that kind of cheesy stuff happening on a $40k bike.
Harley ought to be ashamed of their quality and design, not to mention the lack of robustness of their hardware. It's almost like they're trying to piss us off! I just can't get over the defects and marginal design issues we're finding on these bikes. They keep this up and it won't matter what the 2016's look like. Or any future model, for that matter. This may be my last Harley for a long time to come, unless it turns out to be more trouble than it's worth.
It sounds to me like the dealer was familiar with your problem. That speaks volumes about what they're seeing with these '14's and '15's.
I'll be watching mine now. Man, that sucks big time.