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[grc]

Update:
Just got home from the dealer! They wanted me to pay 7 to 8 hours labour, plus parts, to inspect the camshaft side of the crankshaft for run-out. After hearing from a few guys on the site I asked them to take apart the primary side and check it for run-out and check the transmission input shaft for run out at the same time. I figured if the crank was out a bit on the left side it would definitely be out on the cam side and I would only cost me a few hundred bucks ($350.00 to be exact with gaskets and oil) instead of $1000 or more for the cam side.

Well surprise , surprise, the crank was out .008 and the compensator was worn badly on one side.

They contacted Harley and after waiting 2hrs I had them put it back together and headed home. After paying my $350.00 of course.

Waiting to see what Harley says! I'm sure that they will also want me to pay for the other side even though this inspection proved without a doubt the crank shaft run out is causing the vibration.

If they got an accurate measurement on the drive side of .008" TIR, that's still less than the H-D spec for runout measured while the crank is mounted in the engine (.012" max).  So if I were you I'd be prepared to be blown off again, and I'd be looking for that attorney I mentioned before.  If someone at H-D actually decides to do the right thing and replace that engine, it will be a pleasant surprise.  On rare occasions they do surprise people.

Good luck.

Jerry

[windjammer]

Should have warrantied the compensator anyway and paid the labor. Your dealer sucks!

[easternhotrod]

I don't think the engine will last too long anyway. Coming home cruising at 3100 rpm it is starting to make a rattling noise on the right side of the engine.

[FlaHeatWave]

Update:
Just got home from the dealer! They wanted me to pay 7 to 8 hours labour, plus parts, to inspect the camshaft side of the crankshaft for run-out. After hearing from a few guys on the site I asked them to take apart the primary side and check it for run-out and check the transmission input shaft for run out at the same time. I figured if the crank was out a bit on the left side it would definitely be out on the cam side and I would only cost me a few hundred bucks ($350.00 to be exact with gaskets and oil) instead of $1000 or more for the cam side.

Well surprise , surprise, the crank was out .008 and the compensator was worn badly on one side.

They contacted Harley and after waiting 2hrs I had them put it back together and headed home. After paying my $350.00 of course.

Waiting to see what Harley says! I'm sure that they will also want me to pay for the other side even though this inspection proved without a doubt the crank shaft run out is causing the vibration.

7-8 hours labor, $1,000. for checking the runout on the cam side, man those Clowns are bending you over... I just paid my Indy $275. parts / labor for a Cam Chest inspection, I do have adjustable Push Rods, ('09 SERG) after taking my pictures, they hooked up their Feuling RunOut Fixture and showed me that the S&S Crank had slipped from .0005 to .0007  . Then they charged me <$200. to install a new Clutch, granted, I supplied the Clutch and Formula+.

I guess sometimes it sux to be at the mercy of HD Canada? My Dealer would have charged me more ($700 total for both jobs). Don't get me wrong, I am lucky to have a Great Tech at my Dealer, 'just went to my Indy for some other stuff that my Dealer doesn't do...

Did they warranty the Compensator / labor??? My Dealer would not have hesitated. (none of my current bikes were bought from them)

I'd run it 'till it blows and make sure it blows completely...

From what I read here, my bet is on the front Rod Bearings...

Good Luck!

[Para Bellum]

What would happen if you took it out and rode it and downshifted to first gear at say 70mph?

Anybody know if the ECU on CAN-BUS bikes stores the operating parameters (throttle position, gear, RPM, etc.) from the engine's last few minutes of life?

[sadunbar]

Update:
Just got home from the dealer! They wanted me to pay 7 to 8 hours labour, plus parts, to inspect the camshaft side of the crankshaft for run-out. After hearing from a few guys on the site I asked them to take apart the primary side and check it for run-out and check the transmission input shaft for run out at the same time. I figured if the crank was out a bit on the left side it would definitely be out on the cam side and I would only cost me a few hundred bucks ($350.00 to be exact with gaskets and oil) instead of $1000 or more for the cam side.

Well surprise , surprise, the crank was out .008 and the compensator was worn badly on one side.

They contacted Harley and after waiting 2hrs I had them put it back together and headed home. After paying my $350.00 of course.

Waiting to see what Harley says! I'm sure that they will also want me to pay for the other side even though this inspection proved without a doubt the crank shaft run out is causing the vibration.

Your saga is getting stranger and stranger.  I have no idea what is meant by "and the compensator was worn badly on one side".  Did they show you this wear?  Did they show you the .008 runout reading of right side crankshaft runout and did they show you how they obtained it?  Did they replace the "badly worn on one side" compensator and associated labor under warranty?  I would insist on a written report of your paid service call - detailed written documentation.  And I would insist on a meeting with the dealership service manager and a Harley Davidson service representative...

On the right side of your engine, if you have crankshaft runout the crankshaft can show wear on one side because the crank rotates and the cam plate is stationary.  The cam plate inside diameter will show wear 360 degrees around (because it is stationary).  The crank will only show wear on the "high spot" because it rotates.

But on the left side of your engine, both the camshaft and the compensator rotate.  Compensator wear occurs because of insufficient lubrication reaching key components internal to the compensator.  Compensator wear has nothing to do with runout (because both the compensator and the crank rotate).

Did they show you how they obtained runout readings on the compensator side of the crankshaft?  The crankshaft on the left side is a splined surface on the outside diameter and is a threaded surface on the inside diameter.  It's very difficult to obtain reliable runout readings on the left side of the crankshaft.  They should have explained this to you prior to performing this paid task.  I will post a photo of the left side of your crankshaft with and without the compensator installed.  The photos should make it clear why the story is dubious at best.  The dealership is either lying to you or you did not understand their explanation of their findings, which is why I suggest you request a meeting with both the dealership and a factory representative for further explanation.

This is a photo of the left side of your motor with the compensator installed.  Everything you see rotates with the crankshaft.

[sadunbar]

Your saga is getting stranger and stranger.  I have no idea what is meant by "and the compensator was worn badly on one side".  Did they show you this wear?  Did they show you the .008 runout reading of right side crankshaft runout and did they show you how they obtained it?  Did they replace the "badly worn on one side" compensator and associated labor under warranty?  I would insist on a written report of your paid service call - detailed written documentation.  And I would insist on a meeting with the dealership service manager and a Harley Davidson service representative...

On the right side of your engine, if you have crankshaft runout the crankshaft can show wear on one side because the crank rotates and the cam plate is stationary.  The cam plate inside diameter will show wear 360 degrees around (because it is stationary).  The crank will only show wear on the "high spot" because it rotates.

But on the left side of your engine, both the camshaft and the compensator rotate.  Compensator wear occurs because of insufficient lubrication reaching key components internal to the compensator.  Compensator wear has nothing to do with runout (because both the compensator and the crank rotate).

Did they show you how they obtained runout readings on the compensator side of the crankshaft?  The crankshaft on the left side is a splined surface on the outside diameter and is a threaded surface on the inside diameter.  It's very difficult to obtain reliable runout readings on the left side of the crankshaft.  They should have explained this to you prior to performing this paid task.  I will post a photo of the left side of your crankshaft with and without the compensator installed.  The photos should make it clear why the story is dubious at best.  The dealership is either lying to you or you did not understand their explanation of their findings, which is why I suggest you request a meeting with both the dealership and a factory representative for further explanation.

This is a photo of the left side of your motor with the compensator installed.  Everything you see rotates with the crankshaft.

This is a photo of the left side of your motor with the compensator removed.  Note the splines on the outside diameter of the crankshaft and the threads on the inside diameter of the crankshaft.  What surface did they use to obtain the .008 left side crankshaft runout?  The surface with the splines or the threaded surface?

The explanation of your paid service appointment makes no sense and they are taking advantage of you by not honoring your warranty - regarding both the original vibration issue and the stated compensator wear.  Request a meeting and ask for written documentation of the paid service work.  If you can get neither from either the dealership or a factory service representative, have your attorney request a meeting.   

[grc]

Anybody know if the ECU on CAN-BUS bikes stores the operating parameters (throttle position, gear, RPM, etc.) from the engine's last few minutes of life?

It's not just the CAN bus bikes, the same data can be pulled from the earlier ECM's as well.  The answer to your question is yes.  So before people start advising guys to just lock the throttle wide open and walk away until it blows, they need to learn something about how things work in the modern era.

Jerry

[HD Street Performance]

Harley dealer says all 110's do that.

If I hear that again I may go postal!
JK

Same was told to me when I went in with my 2013 under warranty. My complaints were valve train noise and compensator noise. Bike had 8K miles and I could not stand it any more.

Funny and sad response about the valve train noise
First they all do that
Next he tells me a story about how the CVOs are very special and have a very big cam in them, think solid lifter big block Chevy

After that BS I decided
1. Forget the compensator and lifters, I will fix that
2. I was the warranty agent for my bike and there would be no purchase of an extended warranty even though some expensive things could come up besides the power train.

Defies basic marketing principles. They are selling a lot of bikes! Many of the buyers even know going in what to expect and they buy them anyway.

To the OP
Follow the lead of GRC and Sadunbar
Everything they said is right on
I hope you get a new motor and can enjoy the ride

[r0de_runr]

Harley-Davidson Motor Company/Customer service

1 (800) 258-2464

[ACfixer]

Excessive compensator wear, on a bike with how many miles? I agree with sadunbar, I think you are being lied to, or you are somehow relaying the wrong info in your thread because as he articulated, it's not making any sense. Print what sadunbar posted and take it back in there, you are being stroked.

[geezerglide]

Update:
Just got home from the dealer! They wanted me to pay 7 to 8 hours labour, plus parts, to inspect the camshaft side of the crankshaft for run-out. After hearing from a few guys on the site I asked them to take apart the primary side and check it for run-out and check the transmission input shaft for run out at the same time. I figured if the crank was out a bit on the left side it would definitely be out on the cam side and I would only cost me a few hundred bucks ($350.00 to be exact with gaskets and oil) instead of $1000 or more for the cam side.

Well surprise , surprise, the crank was out .008 and the compensator was worn badly on one side.

They contacted Harley and after waiting 2hrs I had them put it back together and headed home. After paying my $350.00 of course.

Waiting to see what Harley says! I'm sure that they will also want me to pay for the other side even though this inspection proved without a doubt the crank shaft run out is causing the vibration.

Since you are not getting much help, go to the top. Get a hold of Malcolm Hunter Owner, President, COO of Trev Deeley Imports (Harley Davidson, Canada) in Richmond, BC, or Don James, COO don't know where he, however, I think Richmond also. Try calling if you can't get through send them a registered letter outlying our situation and see if this will help.

geezerglide

[easternhotrod]

Effective August 2015 Deeley no longer has the rights to Harley in Canada.
It is now Harley Davidson Canada.
Back to the tech info on the bike. GMR had a few questions about what they found.
On the compensator it has the 3 ramps. One ramp looked like it had be 20000 miles it. It had a groove worn about .030  running across the face on the low spot of the ramp. The corresponding arm on the gear also had about .030 or more chunk worn off it.  The other sides had minimal wear .
When they put it back together they put in 2 shims to tighten it up.
Yes, it's hard to check the run out on drive side but I stood there and watched the tech check it.
He used a pivoting dial indicator that has a pointer that laid across the machined splines on the crank as he turned the crank the indicator would drop when in a groove the go back up on top of the spline. He zeroed it on the high spot and as he turned the crank it would move higher on each high spot until it maxed at .008 then went back down to zero.
Difficult yes but all I wanted was a ball park to see if it was indeed out then Harley should pay to check it on the cam side.
He also tried to check the run out by bolting on the splined portion of the compensator and measuring on the machined surface.
That showed over .040 he took it off and rotated it 180 and got a completely different reading so doing it that way was not accurate.

I believe with the crank run out and the vibration it beat the chit out on the compensator. But they shimmed it and put it back in and charged me for the shims and the labour.

Still haven't heard back from the Harley District service rep.

[skycat]

This is disgraceful, How could this issue continue without resolution.
I cant believe that no one cares after purchasing a new motorcycle and spending so much money, this is truly a BS situation. 

There must be another dealer that can help, What about HD USA can you not ring someone there ? You will have to push harder to get what you are entitled to SERVICE !

We must be lucky here in Sydney as any issues i have had with my bike have been sorted very painlessly, with great dealer support and from HD Australia. I expect top service after spending $50,000 on a motor cycle dam sure i would be pushing very hard if i had issues and no one cared.

Good luck i do hope you get it sorted soon, there is someone at Harley that cares, you just need to find them hang in there mate..

[ACfixer]

Any update on this?