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[BDMastiff]

I have a 2013 CVO Road Glide.  My bike is out of warranty and my stereo took a dump.  I want to replace it with an OEM radio so please don't suggest after market options.  My bike has rear saddlebag speakers and a preamp in one of the saddle bags.

My Question:  Can I use any OEM Harley Davidson HK Stereo or do I need to buy a stereo specific to the models which have rear speakers and preamps?  I'm looking to buy preowned.

Thanks.

[GregKhougaz]

Russell check out Iron Cross Audio.   They have gotten numerous good reviews here.

From their website;

Iron Cross Audio performs repairs of the Harley Davidson Advanced Audio System by Harman Kardon.

A $250 flat fee is charged for all units without physical damage or extensive liquid intrusion. We offer fast turnaround…usually no more than two days…and a 1 year warranty with an included lifetime re-repair discount should you develop an issue outside the warranty period.

The team at Iron Cross Audio has been repairing the Harley Davidson Harman Kardon unit since its inception. Collectively, as former techs for Harman Kardon, we have repaired thousands of units. Our experience ensures that we not only address and repair the issue that the unit was sent in for, but also perform all necessary updates and modifications. Beyond that, preventive maintenance actions in areas we know may be a problem in the future are preformed to insure the long and trouble free operation of the radio after the repair. We are so confident in our repairs and maintenance, that we are willing to back it with an industry leading 1 year warranty.

[BDMastiff]

Thanks Gregg.  They may be my best option.  My only concern is that my stereo is having several intermittent problems.  The sound cuts in and out and it bounces from left to right and front to back.  The screen will go blank while riding  but the unit still functions.  I'm thinking it may be a less frustrating process to find a used one for about the same price as Iron Cross Audio charges to repair my current unit.   I'm trying to weigh my options.

[ultrarider123]

Thanks Gregg.  They may be my best option.  My only concern is that my stereo is having several intermittent problems.  The sound cuts in and out and it bounces from left to right and front to back.  The screen will go blank while riding  but the unit still functions.  I'm thinking it may be a less frustrating process to find a used one for about the same price as Iron Cross Audio charges to repair my current unit.   I'm trying to weigh my options.

I will second what Greg is suggesting. 

Yes, you may able to "find a used one for about the same price as Iron Cross Audio charges" but my guess is it will have no warranty as offered by Iron Cross.  In that case, you are back in the same boat when that cheaper option craps out and then you end up spending more.  My '12 SESG HK did the same thing coming back from South Dakota in '13.  It was still under factory warranty so I got a new replacement?  No, the MoCo replaced it under warranty with a remanufactured head unit (it's their option).  Had it not been under warranty, Iron Cross would have been my first choice for HK repair.

It is your bike so do as you feel led and good luck with however you go...

[Fired00d]

I will 3rd what was stated above... if you were happy w/the OEM radio send it to Iron Cross and have them look at it first. You may want to inquire about any upgrades they may provide while you are speaking w/them.

 
Ride Safe,
Fired00d
 

[JCZ]

I used Iron Cross Audio a few years back....my SEEG stereo.  Was very happy with their work.    Give em a call and tell them what the issue is and see what they say.

[LN Nation]

I also used Iron Cross Audio. Trust me, your radio will be fixed, intermittent problems and all. Also, they have a Bluetooth mod for the OEM HK radio.

[TIF2]

I'll chime in as well.

Tony and the entire ICA team are top notch and I agree with Gregg's advice.

[Trapperdog]

I'm going to be in the minority here but I had a head unit repaired and reworked to include differing types of cables including the addition of a 30 pin IPod dongle. The workmanship seemed spot on and I was very pleased initially but it soon became apparent there were problems with the iPod adaptor. Eventually under closer inspection  I found the male 30 pin to be a n indoor snap together connector thus allowing water and debris in which corroded the internal circuitry.    I wrote Iron Cross a pleasant letter explaining how pleased I was with the unit however I would like to purchase a replacement dongle that I could cut and solder in as I didn't want the down time of the head unit removal. My response from them was a single sentence stating " We switched vendors, you need to send the unit in". 
Although they may have made things good in some way, I didn't bother reading their response past the " we didn't change vendors due to defective parts" after sending them a scathing reply as to what I thought of their customer service, their inability to provide an alternative solution to head removal and their reluctance to admit installing a substandard indoor connector on an outdoor unit to begin with. I ended up going a more expensive, but different route with the unit due to my displeasure with their customer service
All said, with the overwhelming responses being favorable, as a new customer I wouldn't hesitate having them rework a unit. I however will not work with them again.
I'm getting old and crotchety.

[fastfreddy]

i have also used iron cross, not for a repair but for the bluetooth upgrade...and have to say it was money well spent, if you go with them for your repair i suggest having it done   

[BDMastiff]

Given all the high praise they've received I think I'll give them a try.  Thanks for all the advise.

[kreed2007]

Iron Cross Radio is awesome, they fixed my HK radio out of my 2007 CVO Ultra Classic!

[CowboyBagger]

If you want a sound system that really sounds great, contact Sound Z in South Dakota.  They also go to all the bike shows and can fix you up right there.

Cowboy

[Skullglide09]

Hey there guys so I have a 2012 cvo roadglide skunk and have had issues with the radio since I bought the bike with 36 miles on it about 1 1/2 yrs ago. The sound cuts out left or right or both a lot while driving never while sitting still. Dealer has replaced radio amp tweeters speakers. What is the issue and what can I do?


Sent from my iPhone using Tapatalk

[Cvostu]

I did the upgrade aquatic AV.     Has lots of options and plays great.    Waterproof and has rca jacks.   Easy to connect to an amp. I was tired of the iPod working when it felt like.    This radio has a USB port.   I took the HD iPod out of the rear saddle bag.  Works with handle bar controls too. Your iPod or memory stick goes behind the front removable face      Really nice.     Stuart