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[PMaitland]

Just received my email survey from the HD Advisory Panel.

Just one question in the survey, have I received a 2007 catalog? ...& done, that was it 

Maybe I'm missing something here but I fail to see how this is going to help improve my HD experience...   

[srqseeg]

Just received the same survey.  I didn't study for this pop quiz, so I hope I passed.  If not, I hope they grade on a curve!!

[Fired00d]

Just received my email survey from the HD Advisory Panel.

Just one question in the survey, have I received a 2007 catalog? ...& done, that was it 

Maybe I'm missing something here but I fail to see how this is going to help improve my HD experience...   

You receiving the catalog is not intended to improve your HD experience it's intended to improve their profit. You get catalog you see something you like, and you go out and purchase it.

 
Ride Safe,
Fired00d
 

[RJ749]

You receiving the catalog is not intended to improve your HD experience it's intended to improve their profit. You get catalog you see something you like, and you go out and purchase it.

 
Ride Safe,
Fired00d
 

I went to the HD shop yesterday and didn't buy anything.  I was just thinking how proud of myself I am......then I remembered I was there to pay my bill for the stuff I had mounted when they did the tin replacements (which aren't finished) guess I'm not so proud after all.

[erniezap]

Got (and answered) the same survey...

[cigarmike]

HA!, Its a 2 question survey if you answer 'No, I dont want a '2007' catalog.

Question 2. 'Why Do You Not Want the 2007 Harley Davidson Geniune Motor Accessories and Genuine Motor Parts Catalog (HD P&A 'Big Book)?

and Ill gladly copy and paste my response to this question here for you all:

I plan on not buying anything genuine Harley, solely based on the poor customer satsifaction I have had since purchasing a $35k bike over 14 months ago. I Got a bad paint job, and the way I have been treated trying to get it fixed by Oakland HD and the MoCo Rep named Vern, Being told no, being lied to, and treated like I dont matter for your mistake, as left me with my jaw on the pavement in disbelieve. Im still to this day having to fight to get ALL of the bad parts replaced. I am currently being told by Rusty Dwyer that he is sending some more replacement parts, but this is the last time, wether the new ones being replaced are also flawed or not, and trust me, we are not talking about 'Minor Flaws'  and he will not replace my lower bags even though  these are the second set replaced and they have multiple fingerprints under the clearcoat that they couldnt rub out. This is not an unknown problem with my color and year of bike, as I know over 33 other '06 Black Crimson SEUG owners, with 13 getting new paint replaced to their satsifaction, and some getting only some replaced, while STILL, even some are being told 'No' to new paint. $35k for a CVO top of the line bike, and 14 months later, still some of us are being treated like we dont matter. I'll buy aftermarket from now on, and used bikes. And apparrel etc, forget about it, I dont even walk into any HD shop anywhere to buy ever again, period, after collecting t shirts from all over the world in my travels , also, now I am saving countless thousands as I dont buy all my family and friends HD related gifts for birthdays or Christmas etc. Ill never buy anything that makes MoCo $$ again. I wonder how many other PREVIOUSLY Loyal customers you are losing by terrible dealerships like Bob Drons, or Factory Reps like Vern ?, Trust me, I used to bleed Black and Orange, but no more, I have nothing but distain for all  that MoCo stands for now, ....hows that for customer loyalty??.

This should get my tossed off the panel, dont ya think??, lmao

[skippy]

Damm Mike I think you are pi$$ed ,you should foward your comments to the MOCO maybe it will help....

[srqseeg]

Mike L,

Having had more than a few issues with my 05 SEEG, don't expect an answer from HD.  Their answer is to ignore you. 

Just took in a FXRG leather jacket for the second time.  Their is leather covering the zippers which does not allow the jacket to close.  Been advised by dealer that they will have the jacket for 6-8 WEEKS to get a decision from HD, THEN they will, if work approved by HD customer service, send it back to get fixed.  This is year one of a 5 year "warranty".  HD must be an interesting place to work.

BTW-really liked your comments to the survey!!

[CVOJOE]

Tell it like it is Mike!  I received the survey, but alreay had a catalog handed out by the dealer so I just pleaded the 5th on that one.

[skyglide]

Hey Mike L, Very bad story   On the other hand I have nothing but good things to say about my local dealer. Yes I am saying that after the last 04 seeg had multiple chrome peeling issues and the latest 07 cuse2 had some bad paint. They always fixed problem right away no questions asked.Had new paint within two weeks. So seems like it is the Oakland dealership that is at fault and there rep. I have heard several bad things about your dealer from this website on poor customer service. Too Bad and good luck with your struggle. Have you tried a different dealer?

[sooiee]

Mike,
I firmly believe that 90% of your battle is that your dealership goes to batt for you.  They're the ones that make the determination.  Not the MoCo.  They're the ones that present the issues to the MoCo.  They're the eyes of the company.  If you're not getting any satisfaction dude...I'd head to a different dealership and be gentle when you go in (not with guns a blazin) and explain the issues and that you don't feel you're getting the service out of your dealer that you expect.  Maybe start by going in and asking to speak to the general manager or owner?  They're people too.  If you get them on your side, it doens't matter what the guy behind the service counter says.  It'll happen. 
You'd be surprised at how many dealers put the part that are (so called) going back to the MoCo for analysis on the back shelf and they NEVER make it to the MoCo.  They play the waiting game...we'll let it sit back there for a few weeks/months.  In the mean time, they're feeding you a line that it's out to the MoCo rep?  RIGHT!!!
Good Luck and keep the faith.  You just need a transfusion in order to bleed that black and orange again.  It's out there. 
J

[TWNRIG]

I work in the Auto industry as a Service Manager. Let me tell you how it works for me. If the dealer feels there is a problem and it is legit it is taken care of. If the dealer is any good at all (and we all know how customer satisfaction is important to manufacturers) the manufacturer will not have any questions about it on defective components. Now if it is damaged by the owner that is another story and not covered. Your dealer should never not want to take care of you, the manufacturer is paying for it so why not make the customer happy, even if it is a gray area so to speak if the customer has been a good customer you are going to take care of them and go the extra mile.
This all sounds to me that the dealer just does not give a chit about its customers (dealers all get surveys and this may be a reason somethings are not being handled. The dealer may have such bad scores that they are on restriction for warranty repairs) The MoCo should be on them to take care of your concerns. I know with my manufacturer there are numbers you can call to get assistance for your problems. If the rep does not want to help (most likely he has been handed a line of BS from the dealer or the dealer has fudged something already so he does not trust them) go above his head and find someone that will if it is legit.
I would even consider going to another dealer like was suggested in another post. But remember do not go in with your guns blazing. (If a customer comes in to me with their guns on fire all I will do is help warm them up a little more and they will get very little assistance from me. How do you feel when someone starts jumping down your throat for something you have nothing to do with?) This is not rocket science just basic customer satisfaction and most really do want to take care of their customers.
Good luck and start bleeding Black & Orange again, It is the only color of blood.

[SEULTRA]

Yeah, I got the same survey and answered pretty much the same. You all know how I feel about the way I've been treated. I doubt the MOCO will respond to my reply either.
On a side note, my wife was saying just yesterday how much more spending money we seem to have now that we don't shop at Harley any more...... she shouldn't have told me that. 
Hmmm... D&D Fatcats, Power Commander, etc, etc 

[greglyon]

Got the same survey.  Catalogs are a lot more expensive than shopping over the internet and can be updated instantly.   Why incur the expense of printing them.  I assume that was what they were after.

[sefatboyscott]

Those surveys are a load of crap. I love my bike. I paid a mint for it and should be treated a little better than anyone else who buys less of a bike. I will tell you this. I have sold competitors motocrcycles and you know what? There are bikes out there that offer way more for much less. Yet I still choose to ride Harley. I will say this, it's the last one I will ever own. And that has nothing to do with the machine! Peeling chrome .........told it's environmental damage........attention all H-D owners......you cannot and must not ever ride in the rain or wash your bike. The chrome is only covered on your warranty if you can prove it never got wet. ( Your dealer probably washed it before they delivered it, there goes your warranty.)

As for parts and accessories, I got other fat books with better chit for less money to improve my factory flawed H-D.