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[Twolanerider]

While it's an afterthought for you know I'd never walk in to a meeting such as you had without a voice recorder running.  Too easy for someone to say, suggest or even outright promise one thing and then do something else.

[harleytacticalnut]

Jerry,
I agree 100%. I am calling customer service first thing in the morning to file a complaint and escalate it to internal consumer affairs again.
I am expecting to get an answer tomorrow or Tuesday I guess because of Labor Day. If nothing is handled by then. I have a date set in my mind of next Wednesday before I involve my attorney.
I have missed several annual events with paid for accommodations this year while my bike sits and am a scheduled for a week event on Sept 24 that looks like I won't be making that ride either and those accommodations are already paid for.

[harleytacticalnut]

10-4 on that two lane. They would find a way to discredit that as well. But your right I wish I would have done that.

[bpf]

he
He was actually disappointed in his appearance when he researched the tune number and found it to be a Harley number because he didn't recognize it.

If the only way HD has to discriminate a genuine tune from a non genuine one is the tune number... then I guess that from now on they will never be able to find any more tune from PV, TTS, etc..

Obviously the guy had his mind already made up before touching your bike and he was disappointed to have to admit that he was wrong. This is not professional. HD learnt nothing from his visit, this is just wasted time.

[mark]

Basically the HD rep had a pre-determined outcome in mind and was frustrated when he couldn't find the evidence to reach it.  He was hoping to find SOMETHING, ANYTHING, that he could hang his hat on to deny your warranty.  Here's the part that really sucks, and you've already alluded to it - you dropped $50k on a bike that depreciates in value every day, and you can't ride it.  Sort of takes the joy out of buying a new "top of the line" bike. 

Does your state have a lemon law?  Sounds like this would be an avenue to take.  Indian and BMW make some good bikes...after your experience I could never "feel the HD love" again.  Keep us posted...even though you're making all this up...     

[KGB]

I have worked with Honda, Yamaha and Suzuki reps back in my motorcycle days,  General Motors and BMW for the last 25 years and I can honestly say I have not had one that acted liked this moron. He didn't want to fix the problem with your bike, he had hope to find a aftermarket flash that would give Harley the excuse to hang this on you, that was apparent when he told you several times about a aftermarket flash,  and then lie to you about the oil pump verse the engine replacement, and not to mention him laughing about the forum, BMW actually monitors the forums and helps people if its a legit problem rather than blame them and not take care of there product.

I hope you get what you want and should have coming to you (engine) but the way this guy is handling it, I would want a new bike.

Please keep us updated as I will be watching this thread. 

Good luck to you with this issue

[harleytacticalnut]

So the owner of the dealership who lives in Canada called me today. Wouldn't even allow me to call him back when he first called because I was in a business meeting. Wouldn't give me a return phone number to return his call. He called me back an hour later per my request.
This guy was aggressive and flat out told me that I will either have harley disassemble the engine for damage to inspect for damage and install the new oil pump or remove my bike from his dealership.
He told me that is the stand harley is going by and that I either go by the recall bulletin or pick up my bike. I kindly explained to him about the wonderful lemon law here in Virginia and that my bike has been in their shop 3 -4 times with the same issue unresolved and that it will remain there until the 30 days is up and he will be buying back the entire investment. The jerk then hung up on me.

[harleytacticalnut]

And it was obvious with his intent when he wouldn't give me a return phone number.
This is adding fuel to the fire.
However I am a business owner myself and if my said product is failing someone I do know what it is like to at least have an opportunity to fix the issue.
So it wouldn't be fair if I at least didn't afford the local dealer and harley at least one honest shot at the repair even though it isn't what I want to hear.

[KGB]

So the owner of the dealership who lives in Canada called me today. Wouldn't even allow me to call him back when he first called because I was in a business meeting. Wouldn't give me a return phone number to return his call. He called me back an hour later per my request.
This guy was aggressive and flat out told me that I will either have harley disassemble the engine for damage to inspect for damage and install the new oil pump or remove my bike from his dealership.
He told me that is the stand harley is going by and that I either go by the recall bulletin or pick up my bike. I kindly explained to him about the wonderful lemon law here in Virginia and that my bike has been in their shop 3 -4 times with the same issue unresolved and that it will remain there until the 30 days is up and he will be buying back the entire investment. The jerk then hung up on me.

Just an FYI, I don't know how Virginia's lemon law works, but in Ohio, it really doesn't affect the dealer, its the manufacture, so if Virginia's is the same he shouldn't have got upset at you, he should have agreed with you, he also should be all over getting you a new bike! It would be another unit sold for him! 

[spook120]

Wow! What a difference in dealers...I just got my SG back without any hassle except 2 days of down time. The work order stated "over 3 ounces of oil noted" They tore the whole top end down to the cases, checked and photographed all components, pronounced them WNL, put the bike back together including changing oil, filter/ oil pump and delivered to my door without any problem.  The wrench said "Ride the S*** out of it, any problems bring it in and we will make it right". Now I know why I have bought my last 7 bikes from these guys.  Anyway, bike runs fine, pulls hard and does what a HD does without incident. Color me happy!  Good luck with your situation and dealer.  Ride safe.

[Twolanerider]

Whole thread sounds like another happy future Indian rider(s) in the making.

[rubaga]

Hi everyone. Thanks for the thread and sharing your experience. I am long time CVO customer. Still have RK and SG CVOs.

I bought 2017 RG Special and custom paint set. Also Stage 3 which got my motor to 114. Basically built my own CVO RG in the absence of one.

Immediately I noted power loss issues. Mostly it happened during long haul trips. In town rides are short. So no problems were detected. I spoke to a few specialists including dealer. No idea what the problem was. One of the reasons could be that I live in Europe and our season started late this year due to rain and cold.

Anyway today my engine died fully. On the way to Faaker See - annual European HD bike event. From overheating. Saw another bike at the dealer as well with the same problem. CVO though.

Hope HD replaces my engine. If anything interesting will be developing will write here.

Thanks again for sharing your experiences

[Heatwave]

Sorry to hear you're experiencing sumping. Curious....when did you buy your RGS? When did you have the stage 3 kit installed? Did they make any change to the oil pump or was the Stage 3 install before they issued SB1450 in mid-July of this year?

[grc]

I can't help but wonder if the aftermarket folks are having the same problem with their various kits.  If so, this would have to be the first time in my experience and memory when changing an oil pump became a mandatory part of a performance upgrade.  Makes no sense, and I'd love to see someone figure this out AND publish just exactly what is causing this.  Harley will never tell, even if they do eventually figure it out, so it will be up to the aftermarket to do it.

Jerry

[windjammer]

Your refusal to allow the tear down of the motor is going to sink any claim you may have Not a time for a standoff!