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[robinswl]

I'm not sure if this is related, but I downloaded the software version 1.22.0.1 into my 2014 CVO Ultra and started having intermittent problems with my display. Now the display is pretty much toast. When I turn on my motorcycle the display is not working and shows a blue screen. The radio works but I can't see to select different stations, use the GPS, etc. Is there some kind of reset I can execute without being able to see the display? I suspect the display is not a serviceable item, and that if I want to replace it, I have to replace the radio. Any suggestions?

Thanks!

[Threephase]

You can replace just the display. But since it comes on and shows color, it is most likely a software issue. I am not sure if you can un install the most recent update though.

[iski]

Others know a lot more about this stuff than me.  I would re-install that software, maybe there was a glitch on the initial install.  If that doesn't work would try to revert to the previous version software that worked.

[robinswl]

I’m stuck in a Catch-22. I can’t update the software because my display doesn’t work.

[iski]

Found this on another forum:
---------------------------------------
This is out of the 2014 Touring electrial diagnostic manual. To enter the service menu:
1. Turn IGN OFF. Wait 15 seconds.
2. Press and hold power/mute button. Turn IGN? to ACC.
3. Continue to press power button for 2 seconds after the WARNING screen is displayed.
4. Release power/mute button and accept warning.
The service menu may display Diag Service not Availiable when a menu option is initially selected. This message will clear once the system has finished performing the power-on process. Options are: DTCs, Audio, Display, Key input, Component menus, Version info, Reset, Touchscreen.
Reset: Pre-calibration reset: Restores fatory default settings. This is recommended when there are radio symptoms and no DTCs*
Post calibration save: Archives customers settings so that they can be restored after a Post calibration Reset.
Post calibration reset: Resets the radio to factory default settings and restores the last archive data stored during Post calibration.
----------------------------------------------------------------------

If that doesn't work will need to make a trip to the dealer for a hard reset or diagnostic unless somebody else has a better suggestion..

[Para Bellum]

Here's a shot in the dark:  Pull the fuse for the boombox, keep it out for 30 seconds, re-install.

Don't know if pulling the fuse will cause a reset, but...

[robinswl]

I wanted to provide an update to this post. After reviewing my options I was down to two choices, either take it to the dealer, or attempt the repair myself. Unfortunately the display does not have a part number so, if you take in to the dealer it will cost you $1600 for a new radio plus the labor. I decided to go with option #2.

Armed with a maintenance manual and my lifetime career of experience as an electrical engineer, I reluctantly removed the fairing and dug in. Unfortunately I could not find any YouTube videos on how to remove the radio. I noticed that there was a white residue on the components, suggesting that water probably found its way inside the compartment. It immediately reminded me of a ride to Wisconsin when we rode through the worst storm I can remember. I finally got to the radio and removed it from the chassis. There were no loose connections so did some searching and found a site on eBay that sold used BoomBox displays for $250. I ordered one. The display arrived a couple of days later so I returned to the lobotomy in the garage, mated it with the radio and started the reassembly. I took my time and carefully put everything back together. After I finished I crossed my fingers, flipped on the ignition and ... She’s alive!

Not to say you need to, but I would recommend that you avoid riding through any gully washers because they’re not fun, you might crash and drown, or you might get your display wet and have to go through what I just finished. Also, take care when you wash your scooter and avoid getting your display wet. It will save you a lot of money and aggravation.

[rayson56]

Another reason I love this site!! Great info. thanks for sharing.

[grc]

And once again we have proof that Harley's are not designed to be ridden outdoors.  After 100 years one might think the folks in Milwaukee would get one of those light bulb moments and figure out their bikes need to be water proof.  Some people actually take them out of the garage and ride them out in the mean old world.

Jerry