OK, just a pairing problem. That's good to hear. Have you tried pairing with the phone in a shirt pocket or other location other than the glove boxes? Mine are in the process of being converted to speaker boxes, so I'm losing that space.Chief
I have both a Motorola V phone and a Treo 700W. They both work and I find that although a bit of a hassle they pair best when I chuck them in the tour pak. I have the stock Bluetooth location.
If it pairs, even without the phonebook, you should be able to use "Number Dial" with the bike's system and it dials through the phone. Neither of my phonebooks from the phones sync, but I only care about receiving and calling home when I'm on the bike. I can at least remember my home and work numbers.
Redial also works on my bike with the phones that don't sync the phonebook.