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Author Topic: Harley Davidson Extended Service Plan/Dealer Installation problem  (Read 624 times)

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Celtic Gypsy

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 :nixweiss: :nixweiss:

 I am new at asking questions so don't know if any one will see this. A HD dealership installed a 27548-10C Stage 3 upgrade to my 2014 CVO road king knowing I had a 6 year estended service plan (ESP). I had a failure 15,000 mi later and the ESP people say the kit voided my ESP because it is a racing part. Dealer disagrees and I am holding the bag. My Question is this...

What is the difference between the 27548-10A and B Kits (street legal) and C Kit now designated as for Race use only.
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grc

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #1 on: August 18, 2019, 04:38:19 PM »

:nixweiss: :nixweiss:

 I am new at asking questions so don't know if any one will see this. A HD dealership installed a 27548-10C Stage 3 upgrade to my 2014 CVO road king knowing I had a 6 year estended service plan (ESP). I had a failure 15,000 mi later and the ESP people say the kit voided my ESP because it is a racing part. Dealer disagrees and I am holding the bag. My Question is this...

What is the difference between the 27548-10A and B Kits (street legal) and C Kit now designated as for Race use only.

The 27548-10 kits have always been "for race use only".  I keep copies of the SE Catalogs on my computer, the attachment was made by cutting and pasting the A kit description and the C kit description from different years.  The main difference is that the A kit came with the SEPST tuner and the C kit does not (Harley is no longer allowed to sell that tuner).  The pistons, cams, etc. are the same in both kits.  I think you have the kit Harley offered to convert a TC96 or 103 to a CVO110 (street legal) confused with the 27548-10 kits.

Jerry

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Celtic Gypsy

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #2 on: August 18, 2019, 09:20:13 PM »

 :bananarock: Thankyou...Finally an answer. Interesting how often this kit was used. I wonder if anyone knew on the CVO group if it voided the ESP from Harley?  Both note the installation of pressure release valves. How important is that for this application? Says Highly recommended.
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Celtic Gypsy

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #3 on: August 18, 2019, 10:10:25 PM »

Also: the HD dealer did install the Race stage 3 kit. that voided my Extended Service Plan (ESP). I only have a year left. My current dealer is going to reinstall that same kit but also the appropriate tappets, lifters, springs, Bearings, with Adjustable push rods so I can more easily service the lifters and associated parts every 15-20,000 miles. Installing the stock system would cost me $1000 more and I would also have to bring my exaust system up to current EPA specs. Another $3K. There is a Longer story with a daisy chain of HD dealership, HD corporate  and ESP communication negligence and clarity issues between them selves, encouraging dealership unwitting "upgrading" profits over logical upgrading management clarity to maintain an expensive ESP. If anyone purchases an ESP and wants to "beef up" their bike, the first question to the dealer and ESP should be, How will this effect my ESP and get the answer in writing.
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grc

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #4 on: August 18, 2019, 10:54:30 PM »


Your 2014 CVO already has compression releases standard. 

I feel your pain.  Harley pushed all those illegal modifications to make boatloads of money, and didn't care that they could potentially cause the ESP company to void your extended service contract.  They knew all those "for racing use only" modifications were mainly being used on street bikes, but the little disclaimers in the listings made them feel they were untouchable.  In 2016 the EPA finally caught up with them and busted their butts.  That's why they can no longer sell the race only tuner, and starting for the 2017 model the EPA made them agree to void the factory warranty on any 2017 or later bikes found to have illegal modifications.

Harley doesn't have anything to do with your ESP in terms of administering it, they only sell it and get a commission.  The independent company that administers the ESP is responsible for determining if your repair meets the terms of the contract.  That contract specifically states certain things that will void the coverage, and non-street legal engine mods are one of those things.

Jerry
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Celtic Gypsy

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #5 on: August 18, 2019, 11:02:33 PM »

Well... I have a 2014 CVO and now I can do what I want except purchase a harley ESP. You would think they would encourage compliance  and develop compliant upgrades that improve power & preserve or improve reliability, since it drives customers back to their dealerships when repairs are necessary.
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Celtic Gypsy

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #6 on: August 22, 2019, 11:33:28 AM »

Now that I am into the repair of my 2014 CVO Road King, My dealer is saying they need to replace the Oil pan because there is a screen in it that filters metal and debris that may have ended up in the pan. They can't clean the pan and assure me that all the metal shavings and debris from the motor failure will be cleaned out of the screen. I have a very veteran HD master technician (newely retired) says there is not screen in the pan, The Oil filter will capture 5 microns or larger and the Oil pan can be cleaned. No need for the purchase of a new oil pan. Who is correct?
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Cat Eye

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #7 on: August 22, 2019, 12:31:25 PM »

Sorry for you situation.

Unfortunately some dealers, as you have found out, gloss over how upgrades will effect ESP claims.

Anyone who is considering a motor upgrade, regardless of remaining factory or ESP warrant, should have a full understanding what the warranty is for the upgrade and who is standing behind it.

And regardless of what the Service Managers tells you. If it not in writing, you have no legal recourse.  It is important to have this blunt conversation.

Some Managers have told me that they would cover the upgrades under the ESP/factory warranty. Great! but what about other dealers, what happens if I break down while touring hundreds of miles away?  That usually when the discussion goes sideways.

I have purchased ESP in the past and have come to realize that for me...They are not a good investment. I don’t like the idea having to wait for it to break before you can have it repaired under the ESP.  Investing in preventive maintenance, which for me means, replacing lifter and re-torque compensator spring pack every 25k.

I know that this info is mute to you, but hopefully it will have some value to other.

Good Luck on your rebuild.

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Twolanerider

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #8 on: August 22, 2019, 12:50:14 PM »

Now that I am into the repair of my 2014 CVO Road King, My dealer is saying they need to replace the Oil pan because there is a screen in it that filters metal and debris that may have ended up in the pan. They can't clean the pan and assure me that all the metal shavings and debris from the motor failure will be cleaned out of the screen. I have a very veteran HD master technician (newely retired) says there is not screen in the pan, The Oil filter will capture 5 microns or larger and the Oil pan can be cleaned. No need for the purchase of a new oil pan. Who is correct?


Tech isn't entirely wrong.  Older model pans could be cleaned.  Later model have a non-removable baffle that makes it very difficult to know for sure you've cleaned thoroughly.  I would not want to trust a potential hazard left behind in the newer model pans.
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Celtic Gypsy

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #9 on: August 22, 2019, 01:28:28 PM »

thank you. Then I need to find out if the 2014 CVO has the newer one. thanks!! I'll let you know.
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Celtic Gypsy

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #10 on: August 22, 2019, 02:11:46 PM »

 In the 2014 FLHRSE the Oil pan does come with the cleaning baffle preventing total Oil Pan cleaning if metal or foreign debris were to make its way Into it from the motor or elsewhere. Harley Davidson now recomends/specifies replacement should that happen.

Thank you for your responses to my questions!! :pepper:
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grc

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #11 on: August 22, 2019, 02:46:09 PM »


One point I feel a need to make here is that the purpose of that baffle has nothing to do with cleaning anything.  The purpose is to slow and direct the flow of the oil returned from the engine, allowing it to transfer more heat to the baffles and the oil pan itself.  It isn't a filter.  Unfortunately when they made it an integral and non-removable part of the oil pan, they made it impossible to do as thorough a cleaning of the pan as was possible when it was a separate part.  Funny thing though, when that same dealership does a repair for Harley or the ESP company, they don't get paid for a new oil pan.  I always love how they recommend the most expensive alternatives when the customer is footing the bill, but turn around and tell customers they don't need to replace certain expensive parts when they (Harley or ESP) have to pay the repair bill.

Anyhow, changing the oil pan in this case is a good idea.  If someone had the right equipment and would take the time to do a thorough job, I'm pretty sure the pan could be cleaned well enough.  I doubt a typical dealer meets either of those requirements.

Jerry
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Celtic Gypsy

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #12 on: August 22, 2019, 07:14:11 PM »

Thank you for the back story. Valuable information and I forwarded it to my retired Master Technician friend of mine.
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Celtic Gypsy

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #13 on: August 22, 2019, 07:20:07 PM »

Thanks Cat Eye for your coments and I am becoming more in your camp.
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Celtic Gypsy

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Re: Harley Davidson Extended Service Plan/Dealer Installation problem
« Reply #14 on: August 22, 2019, 07:22:18 PM »

Thank you every one for your help and insights!!
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