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Author Topic: iPhone 11 Models and GTS Infotainment System Problem  (Read 472 times)

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Gfs3

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iPhone 11 Models and GTS Infotainment System Problem
« on: December 06, 2019, 11:15:39 AM »

Just a FYI for iPhone 11 potential buyers of the problems using with the GTS Boombox.
You will NOT be able to communicate using your iPhone 11 from your motorcycle until Apple or HD gets the issue resolved.  The Phone connects fine with Bluetooth and Apple Car Play as well but when attempting to use it for a phone call, all you hear will be garbled and unusable. 

12/6/19 Update: I spoke with Apple and Harley this morning about the iPhone 11 Problem.
Harley Customer Service Rep. reported that they are aware of the issue and are Working on the resolution to fix it. He did not offer a timeframe for the fix but recommended that we just check the HD Website and see if there is a new update for the GTS System. Until Then - Guess we will have to do without OR just ignore all incoming calls and call them back at the next rest stop or whatever.

I Recommend that anyone that is considering updating or purchasing the iPhone 11 to wait until this issue is resolved. !!!!!!
 
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Gfs3

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Re: iPhone 11 Models and GTS Infotainment System Problem
« Reply #1 on: December 11, 2019, 07:46:36 AM »

12/11/19:  Update --- Apple has a new update (v 13.3) released today and the iPhone 11 now works with the GTS Infotainment System thru Bluetooth connection.  I did not try using thru Car Play since I don't normally plug in to use it anyways.   :pineapple:
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Gfs3

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Re: iPhone 11 Models and GTS Infotainment System Problem
« Reply #2 on: December 11, 2019, 09:01:17 PM »

Apple released IOS 13.3 today, I just loaded it on my iPhone 11, it did fix the problem I was having when connected to the Boom Box via Bluetooth, before the update speech was garbled could not understand anyone when I placed a call using the Boom Box with Blue tooth but now that is clear. The issue with Apple Car play is still the same, no audio on calls once I plug it into the USB port that may be the part Harley is supposed to be fixing. :cherry:
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bungie

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Re: iPhone 11 Models and GTS Infotainment System Problem
« Reply #3 on: December 29, 2019, 01:32:59 PM »

Apple released IOS 13.3 today, I just loaded it on my iPhone 11, it did fix the problem I was having when connected to the Boom Box via Bluetooth, before the update speech was garbled could not understand anyone when I placed a call using the Boom Box with Blue tooth but now that is clear. The issue with Apple Car play is still the same, no audio on calls once I plug it into the USB port that may be the part Harley is supposed to be fixing. :cherry:
HD don't need to fix anything Apple do though there at fault.
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FLSTFI Dave

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Re: iPhone 11 Models and GTS Infotainment System Problem
« Reply #4 on: Yesterday at 07:44:21 AM »

The iPhone 11 still does not work with CarPlay on the Boom system for phone calls.  When connected you can not make or take a call as there is no volume, so you can not hear the other person and they can not hear you.  It does not matter if your using the Sena 20s or the Sena 30K.

You can use siri to text with CarPlay, you can use siri for directions with CarPlay.  Basically everything works except the phone call aspect when connected to CarPlay.

Phone also does not have enough volume to clearly hear a call when projection is off and your not using CarPlay.  You can barely hear a call.

I believe its a Harley issue as it works just fine in my 2017 Pick up on CarPlay and just fine in my 2018 Car on CarPlay, but not my 19 bike.
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2019 FLTRXSE Red Pepper / Magnetic Gray
2018 FLTRXSE Gunship Gray  Traded
2017 FLHXSE  Starfire Black / Atomic Red  Traded
2015 FLTRUSE Abyss Blue / Crushed Saphire Traded
2013 FLHRSE5 Diamond Dust 117 Cylinders  Heads By HD Street performance, Comp 11.4,TW-9B-6 cam, 55 HPI tb, 5.3 injectors, woods Alpha directional lifters, Fullsac "D" pipe and 2.25 cores, TTS Tuner
2012 FLTRXSE White Gold Pearl / Starfire Black  Traded
2009 FLTRSE3 Silver/Titanium  Traded
2003 Fatboy, real fire paint set, 95"
 

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