A guy I worked with up in the Bay Area just bought his first Harley, a 2022 Softail Sport. He's a veteran rider who came over from a Kawasaki sport bike. He's had the bike two days, purchased from San Francisco HD in South San Francisco. Yesterday he texted me and asked if the clutch was adjustable, it was engaging out too far, at full extension. I told him that if the clutch was hydraulic he could not. He said it was cable. I directed him to a couple of YouTube videos and HD Service pages on FaceBook.
Today he texted again and said the clutch failed on him. The cable popped out of the clutch lever perch. He managed to limp it off the freeway, and when he cleared the exit ramp the bike went down. I asked him if he adjusted the cable, he said no. He hasn't done anything to the bike but ride it. I told him the dealer was responsible because they failed to set the bike up properly. He said he was going to email the general manager.
What do you guys think, is the dealer at fault for not setting the bike up correctly? The clutch cable should not pop out of the perch. Should they pay for the cosmetic damage on the bike?