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Author Topic: Extended warranty claims.  (Read 1620 times)

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kojak

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Re: Extended warranty claims.
« Reply #15 on: Today at 11:45:17 AM »

Okay, now it makes perfect sense. A dealer who installs an aftermarket cam/tuner etc on a SE motor or kit should take the responsibility of stepping up when there is a problem with the motor. Harley would most certainly not cover it even if the bike was under warranty time period. Since your bike is 5+ years old and has plenty of miles on it since you had the upgrade done at purchase, the CNA person is getting squirelly. Any way, best of luck. Keep us updated on the fix.
Yes, purchased the 2021 CVO new from local dealer. They took bike from floor to shop to install 131 kit. And that's a great question....."what failed first". I don't think anyone can concretely prove what failed first. Yes I'm sure a master mechanic or perhaps a metallurgist could give a reasonable theory about which failed first. But I don't think anyone can prove what failed first. I could be wrong. Cam bearing exploded for lack of a better word. The lifters were flattened. Cam itself had intense scarring on the lobes. The hole where the cam bearing goes was hogged out so to speak. The cylinder walls were scarred. 

So what happened first? I truly don't know.

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kojak
2024 RKS
2022 CVO RGL
2022 Apex FLTRK Traded
2021 CVO Limited Bronze Armor Sold
2019 RGS Billiard Blue Traded
2017 CVO Limited Spiked Olive Traded
2016 CVO SG Stardust Traded
2013 CVO RG Atomic Orange Sold
2010 CVO SG Cobalt Sold
2007 CVO RK Blue Traded
2005 CVO EG Teal Traded
And some 20 other bikes over 45 years

Hondo2doc

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Re: Extended warranty claims.
« Reply #16 on: Today at 12:03:46 PM »

Okay, now it makes perfect sense. A dealer who installs an aftermarket cam/tuner etc on a SE motor or kit should take the responsibility of stepping up when there is a problem with the motor. Harley would most certainly not cover it even if the bike was under warranty time period. Since your bike is 5+ years old and has plenty of miles on it since you had the upgrade done at purchase, the CNA person is getting squirelly. Any way, best of luck. Keep us updated on the fix.
You may be 100% correct and I may be chit out of luck. I don't blame the dealer because I chose the cam. Interesting you mentioned tuner. That was the very first thing the CNA inspector checked was the tuner and making sure it hadn't been modified. Harley came under FTC sanctions a while back. I don't remember how long ago. Because Harley was voiding warranties solely and completely based on an aftermarket part being installed. Even though the aftermarket part was not the culprit of the damage. I am no lawyer by any means. But supposedly the Magnusson-Moss Warranty act of the 1970's dictated that warranty companies must prove an aftermarket part was the cause of said damage to deny a claim.

Also Harley replaced (under original factory warranty) my entire motor 110 ci of my 2015 CVO Streetglide because the umbrella valves failed causing oil to spew out of the breather and scar the cylinder walls. It had an S&S 475 cam in it at the time.

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kojak

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Re: Extended warranty claims.
« Reply #17 on: Today at 12:59:13 PM »

Also Harley replaced (under original factory warranty) my entire motor 110 ci of my 2015 CVO Streetglide because the umbrella valves failed causing oil to spew out of the breather and scar the cylinder walls. It had an S&S 475 cam in it at the time.

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Yeah, a dealer has some sway over Harley's decisions in the 2 year factory warranty period. They have gotten more stringent in the past few years.
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kojak
2024 RKS
2022 CVO RGL
2022 Apex FLTRK Traded
2021 CVO Limited Bronze Armor Sold
2019 RGS Billiard Blue Traded
2017 CVO Limited Spiked Olive Traded
2016 CVO SG Stardust Traded
2013 CVO RG Atomic Orange Sold
2010 CVO SG Cobalt Sold
2007 CVO RK Blue Traded
2005 CVO EG Teal Traded
And some 20 other bikes over 45 years

Hondo2doc

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Re: Extended warranty claims.
« Reply #18 on: Today at 01:01:11 PM »

Yeah, a dealer has some sway over Harley's decisions in the 2 year factory warranty period. They have gotten more stringent in the past few years.
Oh boy yes they have.

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