Pappy,
I'm not much on internet chat, however I do peek in from time to time to see what the latest buzz is about. After being involved in the motorcycle industry for the past 18 years, I am very familiar with Zipper's and the engine management components that you are using. I have been involved in similar situations and have always been able to get support when needed, from Zipper's, when it comes to their products- therefore, I was quite surprized to read numberous posts about an unwillingness to give support or to provide a solution to such a questionable issue. Sorry if I the drama thing struck a nerve, my post was in response to your many responses from other subscribers who were eager to shed negative light.
It's always best to contact a manufacturer or service provider directly if you are having a discrepency with a product or service.
If the product was purchased direct from the manufacturer, a reputable manufacturer would first try to remediate the issue at hand direct with the end user either by exchanging the component in question or providing a revision to the application. Now that many Harley- Davidsons are calibrated by electronics this type of transaction can often be handled easily via email. If that is not an option, they should be able to quickly connect you with a dealer in your area who can handle the issue at hand. Seems like this should be easy to address with minor adjustments to your map through the software that comes with the ECM. Another option would be to send your ECM back to them to have a map revision if your not set up to receive and load it electronically yourself.
To date, have you not yet received a reply from Zipper's in regard to your dyno results or your concerns? I'm sure that your satisfaction is a priority to those folks. They have been around a long time - that doesn't happen by blowing people off.
As far as praise goes, I can only speak from my own experience. After working in a dealership for many years, I praise H-D for making fine motorcycles, even though many customers feel that the Motor Co. and the dealer network sometimes fall short of some expectations. That's where the aftermarket steps in - and when something works and works well - it's good to pass it on.
Sorry to hear your having trouble. Hope they get you tightened up soon. Keep us posted.
The Chop