If that's the case Chip, your dealer quite possibly may possess a hidden profit center.
Think he would be interested in holding customer relation classes for the A'hole dealers I'm stuck with up here??
Good for you if you got a good one 
Howie
Hey Buddy!
When JC and Andy and others were here from California, I asked and my dealer took them on a
after hours tour of Harley Davidson of Charlotte.
The owner then sat down with all of us in his office and answered any questions the group had.
Ken Lipack is a great guy that understands customer satisfaction is job #1. And he treat all of us accordingly and expects the same of his people!
Being the chithead that I am, you can be assured that I am also very loyal in return. I know which side my bread is buttered on.
When the dealer presentation was done for the 03's Ken called me at home and said, "I switched the color on your dresser from gun metal pearl to silver and black"
How can I argue with a man that knows what I like!
I just wish it was like that for everone!
Would be a lot easier.
