Ok..... 


Ride Safe,
Fired00d

Sorry Gary

. I was slow there. But it was for a good reason.
Before taking off on the bike earlier this afternoon I drafted a letter to Corbin detailing how they dropped the ball and made purchasing their product more difficult (both this time and in the future). Especially since it was purchased through a dealer and not direct really didn't expect to hear back. But when you were asking for pictures a rep from Corbin was calling.
She accurately recited the problems and didn't make any excuses. Also apologized. The Road Glide seat for use w/o tour pak she tells me won't allow the tour pak to set down on the bike. So I don't have the option of both backrest and a tour pak. Apparently just can't get there from here. So that is simply an issue without a resolution. She offered to take the seat and bike in to the California shop and "correct it." But that's a road trip I don't have time for and probably isn't worth this hassle.
Then, along with apologizing, she asked "what can we do" to make up for the mistakes. Since the tour pak backrest isn't here yet and hasn't been billed I suggested they do the recover work on it for free. Had been told to expect $125-150 for that work. Told her I'd consider that adequate compensation for the hassle and annoyance of their mistakes on this order.
She didn't say no. Said she has to run it up the flag pole. So we'll see. If they'd make that effort I'd not damn the rest of it.