My 09 USE4 has never been able to find a satelite...meaning the gps has never worked. My dealer is fantastic and is taking care to make sure he gets all possible problem parts in stock before he takes the thing apart so we are only going in to do the repairs one time.
In the tech's conversation with the MOCO my bike is not the first, and apparently they think it is not just a gps problem but a radio problem as well.
Radio works great but it sounds like they may be replacing both.
I had that problem, or at least I thought I did. The dealer was ready to take my bike back in to start dealing with it. Hopefully, you read the part in the NAV system manual where you have to take it for a ride of at least a half mile. I think that you have to have the CD in and the NAV system on if I remember correctly, and then it will catch the satellite. Those are some terrible instructions and a less than user friendly system. I finally got everything set up and tried to figure out how to get it to connect to the satellite, and then I went for about a 20 to 30 mile ride and when I got home, it was working. I'm not sure when it kicked in, but it did. So, in my case, after trying to follow the directions, I accidentally got it working, and I'm still not sure exactly how I did it. As far as the dealers go, I realize that each dealer gets their hands on usually less than a handful of SE's with a NAV system and they don't know how to operate it or fix it. I quickly realized that I knew much more about my NAV system than anyone at 3 dealers I spoke to about it, since I had actually read the manual and had played with the contraption. That's more than they have done. Before you have them rip apart your new bike and start replacing things, I'd read back through that part of the manual one more time and take it for a ride to see if it kicks in.
At first, I couldn't even get the CD to load, but that was because these old eyes of mine couldn't see the difference between the "ON" and "OK" buttons. The last thing I remember doing on the NAV system before it actually worked was I programmed in an address to find, and it wouldn't work since it hadn't connected to a satellite. After the ride, my turn by turn directions were available to me. Good luck! I just hate to see your bike torn apart to end us with the same issue after they are done.