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[FNGw/08SERK]

Have danced that dance with them more than once when attempting to get a seat built.  Because they are prone to error or incomplete information anymore I beat on the details with them before ordering.  Find out emails with graphics never got to target doing this.  They'll even finally admit it when the choices to answer are:

Do you not receive the emails that have been repeatedly sent to the addresses you've instructed?

or

Are you just too stupid or blind to read and see them?

Roger that, beat the details to death prior also ..... and yet here I am ..... whiskey tango foxtrot .... over 

[Hoist!]

Roger that, beat the details to death prior also ..... and yet here I am ..... whiskey tango foxtrot .... over 

You talkin to Henry there?

Hoist!

[Twolanerider]

Roger that, beat the details to death prior also ..... and yet here I am ..... whiskey tango foxtrot .... over 

It is not a perfect process.  Hell, it's barely a functional process.  Even with detailing many questions and getting them answered separately for independent verification of the answer from both the CA and FL shops they still fouled up (a little) on the seat for the Road Glide.   Having the documentary support from the order process made dealing with them to fix the problem easier though.  When faced with their own documented mistakes and incorrect answers they have little to do but click their heels and say "yes sir."  Even got free parts or work out of them for the trouble when the Road Glide seat was being done then again when they stitched a chopped pak backrest to match the SEEG (yeap, they fouled up both times).