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Author Topic: Maybe Harley should consider this?  (Read 1849 times)

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dps4

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Maybe Harley should consider this?
« on: February 10, 2009, 09:26:28 AM »

I saw that Victory Motorcycles are now being sold with a five year warranty. I know someone is going to tell me that they can do that because J.D.Powers rates them with much better quality than Harley, but I still think it would be good for Harley to offer it-it might help sell some inventory.
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Trapperdog

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Re: Maybe Harley should consider this?
« Reply #1 on: February 10, 2009, 09:44:09 AM »

I wonder if Victory, like Harley, says that any of the problems with their bikes are "normal"?
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sportygordy

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Re: Maybe Harley should consider this?
« Reply #2 on: February 10, 2009, 10:15:34 AM »

I saw that Victory Motorcycles are now being sold with a five year warranty. I know someone is going to tell me that they can do that because J.D.Powers rates them with much better quality than Harley, but I still think it would be good for Harley to offer it-it might help sell some inventory.

Are you kidding?? If Harley offered a five year warranty, they would be out of business within 6 months.
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RickC

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Re: Maybe Harley should consider this?
« Reply #3 on: February 10, 2009, 10:22:18 AM »

Are you kidding?? If Harley offered a five year warranty, they would be out of business within 6 months.

?!?!?!? WTF ?!?!?!?!?

How can a 5-year warranty put you out of business in six months? Given that they already offer a two-year factory warranty, it would be at least two years before it made any difference at all. The MoCo is damn sure not gonna make a warranty change retroactive!
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VaEagle

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Re: Maybe Harley should consider this?
« Reply #4 on: February 10, 2009, 10:26:18 AM »

I would love to see an extended warranty by the MOCO but it would probably hurt the dealerships since many of them make a large profit from the sale of extended warranties. I guess they would have to get some help from MOCO or they just settle for the extended service plans, parts,motorclothes and bike sale profits?
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DESERTBEAR54

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Re: Maybe Harley should consider this?
« Reply #5 on: February 10, 2009, 10:40:49 AM »

Victory Motorcycles need a 5 Yr warranty. The friends that I know that own them(VISION) have had major issues. There bikes have not been proven for the long haul. Believe me I have had my issues with my SEUC but Harley has bent over backwards with there factory warranty and supported there products that now run like a Raped Ape!!
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MontyB

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Re: Maybe Harley should consider this?
« Reply #6 on: February 10, 2009, 11:50:54 AM »

Victory Motorcycles need a 5 Yr warranty. The friends that I know that own them(VISION) have had major issues. There bikes have not been proven for the long haul. Believe me I have had my issues with my SEUC but Harley has bent over backwards with there factory warranty and supported there products that now run like a Raped Ape!!

Run like What????   :nixweiss:

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iski

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Re: Maybe Harley should consider this?
« Reply #7 on: February 10, 2009, 12:07:20 PM »

A 5 year powertrain w.....ty would be the best way for the MoCo to go to increase their buyer goodwill.  Powertrain repairs is where the BIG bucks are spent. Would require a max yearly or total mileage number - probably for them it would be 50k or so total.  Will they ever offer this?  Maybe.  Dealers love to sell those extended w....tys, and they could be modified to cover non powertrain stuff.  Moco wants to keep selling as close to "list" price as possible, if they are smart, and a powertrain w....ty would give them some room there.  Plus, it would tell their customers they know what they are selling is worth the price. 
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Gecko

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Re: Maybe Harley should consider this?
« Reply #8 on: February 10, 2009, 12:54:35 PM »

What good is a five year, or ten year warranty to the customer when the company offering it decides what is and isn't a warranty item?  If every problem is "normal", or can be made to become normal with the change of a specification or tolerance after the fact, it is meaningless.  They had to go to a two year one because everyone else was offering way longer ones and it made the claims about poor quality appear true.  Now they "fix" things to get them through the period and you are on your own - assuming you haven't gotten tired of it and actually fixed it before then (read that replace things with parts made by someone else).  They don't dare extend it any longer.
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Re: Maybe Harley should consider this?
« Reply #9 on: February 10, 2009, 02:33:05 PM »

What good is a five year, or ten year warranty to the customer when the company offering it decides what is and isn't a warranty item?  If every problem is "normal", or can be made to become normal with the change of a specification or tolerance after the fact, it is meaningless.  They had to go to a two year one because everyone else was offering way longer ones and it made the claims about poor quality appear true.  Now they "fix" things to get them through the period and you are on your own - assuming you haven't gotten tired of it and actually fixed it before then (read that replace things with parts made by someone else).  They don't dare extend it any longer



what he said  :thinking2:
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Re: Maybe Harley should consider this?
« Reply #10 on: February 10, 2009, 04:01:03 PM »

Cost of an additional 3 years warranty is pretty easy to compute.  Take the existing, add 3 years of the extended factor in cost of 0 deductable, back out the profit of the 3rd party provider, back out the profit of the dealer that sells it and you have the pure insurance cost of extending the warranty.  Probably would raise the cost of their product no more than 500. 
don't expect to see this unless the major competition does so.  It sure would enhance the resale market.  Probably would make it easier to sell your bike and buy  a new one.
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iski

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Re: Maybe Harley should consider this?
« Reply #11 on: February 10, 2009, 05:25:13 PM »

Cost of an additional 3 years warranty is pretty easy to compute.  Take the existing, add 3 years of the extended factor in cost of 0 deductable, back out the profit of the 3rd party provider, back out the profit of the dealer that sells it and you have the pure insurance cost of extending the warranty.  Probably would raise the cost of their product no more than 500. 
don't expect to see this unless the major competition does so.  It sure would enhance the resale market.  Probably would make it easier to sell your bike and buy  a new one.

Good points.  Would generate new bike sales.  Doubtful the MoCo would do this, but in tough economic times, sometimes marketing plans win out.
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Muley

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Re: Maybe Harley should consider this?
« Reply #12 on: February 12, 2009, 09:28:44 AM »

I doubt that 5 yr power train warranty would hurt the MoCo. Hell most of the people I know are owners and not riders anyway. The sales papers around here are full of bikes over 5 yrs old with less than 15,000 miles on them. I do agree it would help the used bike market which in turn would help new bike sales. Do I think we'll ever see it? Not a Chance!

Muley
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badhorse

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Re: Maybe Harley should consider this?
« Reply #13 on: February 13, 2009, 01:17:57 PM »

It may help sales initially, but i don't think H-D needs to do it. People that buy a harley will buy it anyway if they can.  Building in an extra cost would just put all the bikes in a less competitive pricing situation. H-D extended warranty is reasonable enough.
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golaith69

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Re: Maybe Harley should consider this?
« Reply #14 on: February 15, 2009, 03:10:43 AM »

hello;  all ,  i  think it would be a great  idea if harley  would warranty there bikes   for the 2 years no matter what  mod's  were used as long as it is  HARLEY/SCREAMING EAGLE   parts , no matter if  on or off  road  use - as long as installed by a  harley dealer .. and we  should be able to  use the extended warrantty for that as well !!!!  thanks , jeff
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