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[mr_magoo]

When i inspected my parts prior to installation the shop foreman talked about zones and quality.  Sorry the replacement parts aren't any better.  

[napalm]

The key is to find a Dealer who does care and will do what ever it takes...I had taken my '06 SEUC to one Dealer, they stated, we won't touch that problem until HD is involved (paint issues), second dealer took pictures & sent them in to HD, waited two months and never heard so I called HD, Oh we never got the pictures, had the Dealer send them again, Dealer made an appointment with the local HD Rep to inspect my bike....HD put the Dealer through all kinds of tribulations to get the cold engine problems fixed, radio problems fixed ( these two were never fixed by Dealer)  Paint took six months to come in, they never called me when the stuff was in...had enough of this BS.

Knew of a great Dealer two hours away, road her up and the Dealer said no problem, transfered all the painted parts up to them, they fixed the bike and sold it for me.

My '07 SEUC came in with a blemish on the tank, NO problem new tank ordered that day with out all the dealings with HD!!

Find a great dealer and stick with them.  Apperars that they are far and few in between!!

naplam

[RJ749]

The thing I can't figure out is why some of these guys seem so apprehensive to do anything.

My guy did like the last dealer napalm worked with and just ordered the stuff.  Yes, it got dropped on the factory end in the beginning, I think they were trying to decide what to do to handle it but in the end with follow up from the dealer it is getting worked out.

It must be that some dealers know it is going to be a pain the the behind and just don't wish to solve the problem.  Ergo capitalism and the customer taking his/her business elsewhere.

[Twolanerider]

The thing I can't figure out is why some of these guys seem so apprehensive to do anything.

Rog, reading a lot of these stories it really seems as if for many it's not the dealer's choice though (even if he were so inclined to make a fight of it).  So many of these have started with "wait for the rep."  

Obviously I can't know if that dealer is actually abdicating any responsibility he might be able to exercise on behalf of his client or if that dealer is truly totally emasculated on the issue and must defer before even attempting to make any effort of his own.  Whether he is so lazy and/or brow beaten on the one hand, or made a eunuch to the factory on the other, the end result has been an unfortunate number of consumers suffering not just inexplicably but untenably poor service.  The difference between these dealers' response and yours is yet another of the things difficult to fathom about this sad and sordid excuse for corporate consumer relations.

[RJ749]

Rog, reading a lot of these stories it really seems as if for many it's not the dealer's choice though (even if he were so inclined to make a fight of it).  So many of these have started with "wait for the rep."  

Obviously I can't know if that dealer is actually abdicating any responsibility he might be able to exercise on behalf of his client or if that dealer is truly totally emasculated on the issue and must defer before even attempting to make any effort of his own.  Whether he is so lazy and/or brow beaten on the one hand, or made a eunuch to the factory on the other, the end result has been an unfortunate number of consumers suffering not just inexplicably but untenably poor service.  The difference between these dealers' response and yours is yet another of the things difficult to fathom about this sad and sordid excuse for corporate consumer relations.

If it is like the car business, the factories hog tie some dealers that are habitual offenders so they must get prior approval on all claims above ie: $350.00.  That may be what is up here.

Our dealer is small and may have a phone rep. only, I know he has worked it all through the single point of contact.  I'll do some checking.

[SEULTRA]

Well I went back down to the dealer to look at the "new" right saddlebag to see if I could live with the paint bleed through in 3 places. When I looked at it it made my stomach turn and I felt sick. Accepting something that I know isn't right and having it stuck up my a$$ and broken off runs totally against my grain. My plan now is to take pictures of it and send them to "Customer Care". They admitted they hadn't even seen pictures of it when they rejected my request for another bag. They didn't ask for the pictures but I'm going to send them. If they still won't budge I'll mail copies of the pics to all the honchos at HD. Thanks MOCO, for pi$$ing on my "ownership experience"
I don't need this $hit.  [smiley=sauer005.gif]

NO MORE PURCHASES FROM HARLEY-DAVIDSON

[mr_magoo]

Sorry to hear you are still having issues.  Makes one wonder if they have quality control or just don't care.

[Midnight Rider]

Sorry to hear you are still having issues.  Makes one wonder if they have quality control or just don't care.

I think they just don't give a chit...

Case in point:  There's a brand new Melon sitting on the floor at one of my local dealers that arrived AFTER the 07's came out.  I haven't seen it out in the sunlight, but under the dealer lights, it looks like it has milky paint, if you know what to look for.  It's been sitting there for 3 months, mostly because they initially had the bike marked 3k over MSRP, and now have it "marked down" to only 500 over MSRP.  At the time that bike was shipped, the MOCO knew full well that some of these bikes had bad paint, yet they shipped another one out the door to let the dealer deal with the problem, or in hopes that some poor unsuspecting soul would buy it and not know the difference.  So, I think they put the burden on the dealer/consumer...just think of how many of these bikes are owned by people here on this site, and how many were sold.  There are a lot of people out there who don't belong to this site riding around on bikes with bad paint...I've seen a couple myself, but how to you tell a guy that his pride and joy has a bad paint job, and that the MOCO knows it?  I don't have the heart...but I do tell them about this site, in hopes they will join and learn about the problem themselves.

You Melon owners don't take this the wrong way, as I think they are beautiful bikes, but the reality is that it was the least popular color last year, so this bike is probably a "leftover" they had from an earlier production run and the original dealer it was going to refused it, or changed to one of the other colors on their order.  So somebody got stuck with it..my local dealer...and if they ever sell it, the poor guy who falls in love with it.  The whole thing sucks...from SE's description of his bag, a blind man could tell the stripes weren't right on the part.  They just play the odds and hope it will be accepted...it's a f#$&*d up game, and the customer is always the loser...

[RJ749]

Have any Haze owners had the tins replaced?

I know it is not as obvious on the light color, but next time you see one in th bright sunlight, do the inner/outer fairing comparison.

The ones I have looked at are just as bad as the milk duds and melons.  The owners seem non-plused for the most part since it isn't as obvious.  The metal flake on the inner fairing is awesome and the outer doesn't have nearly the life.

Wish some of them would join this fight.  Too many coats of clear is the problem and we all had it originally.

[Bagger]

I think they just don't give a chit...

Case in point:  There's a brand new Melon sitting on the floor at one of my local dealers that arrived AFTER the 07's came out.  I haven't seen it out in the sunlight, but under the dealer lights, it looks like it has milky paint, if you know what to look for.  It's been sitting there for 3 months, mostly because they initially had the bike marked 3k over MSRP, and now have it "marked down" to only 500 over MSRP.  At the time that bike was shipped, the MOCO knew full well that some of these bikes had bad paint, yet they shipped another one out the door to let the dealer deal with the problem, or in hopes that some poor unsuspecting soul would buy it and not know the difference.  So, I think they put the burden on the dealer/consumer...just think of how many of these bikes are owned by people here on this site, and how many were sold.  There are a lot of people out there who don't belong to this site riding around on bikes with bad paint...I've seen a couple myself, but how to you tell a guy that his pride and joy has a bad paint job, and that the MOCO knows it?  I don't have the heart...but I do tell them about this site, in hopes they will join and learn about the problem themselves.

You Melon owners don't take this the wrong way, as I think they are beautiful bikes, but the reality is that it was the least popular color last year, so this bike is probably a "leftover" they had from an earlier production run and the original dealer it was going to refused it, or changed to one of the other colors on their order.  So somebody got stuck with it..my local dealer...and if they ever sell it, the poor guy who falls in love with it.  The whole thing sucks...from SE's description of his bag, a blind man could tell the stripes weren't right on the part.  They just play the odds and hope it will be accepted...it's a f#$&*d up game, and the customer is always the loser...

Yep, I've seen that scooter @ Rider's.  It is in their showroom under dim showroom lighting.  Saw it the day (2 NOV 2006) that I brought my melon there to have the area rep re-evaluate my paint.  My thought was to have them roll it out in the sun next to mine so he could see the difference.  I was all over that bike.  Checked the data plate and saw that it was a JUNE 2006 build, which would make one think it had good paint, since it was assembled 2 months after the paint process change.  I thought for sure it was good to go.  So I looked closer.......and the tank jumped out at me; cloudy even in dim light.  It is easy for the informed eye to see the paint on that bike is jacked up.  Then the stripe test.  It failed.  There is no texture difference anywhere on any stripes on that bike.  So, I'm wondering that since it is an end of production bike, how many different melon bikes those skins have already been on.  More than likely it is a collage of skins which were taken off other melons, buffed out, and put on that bike, so they wouldn't have to shoot another set.  In Nov, that scoot was priced at $34995, and now it is down to $32495.  It is cold right now, so it will likely sit there until it gets warm, and I bet when it does, the price will go right back up to $34995, it will be talked up as the last available 2006 in that color, and some dude with a woody for it will fork over his hard earned cash.  Sadly, I believe it had to be titled, so it could be listed as "SOLD" so the dealership could maintain it's authorized allotment of new bikes for 2007, which means the two year warranty is probably already ticking away.  It will sell though, and hopefully no one from this site will get stuck with it and have to live through this paint hell.
All that said, and yes.......I am very biased..........I believe the melon to be the very best looking Custom Vehicle Operations motorcycle ever produced.  I am absolutely smitten with mine, even though it has caused me lots of heartburn and digestive problems.

[Midnight Rider]

Henry,  I'm thinking another possibility might be that the paint set was done earlier in the year, and because the Melon was slower moving than the others, the tins sat in the boxes until they were taking inventory of what they had left to put out there at the end of the year, and assembled a few bikes with the "left overs".  My bike was built in May, from start to finish, and I think they had in fact changed the paint process by then.  Mine was delayed over 3 weeks, so I like to think they were behind because of "fixing" the problem.  When I was trying to find a dealer/bike back in March, all anyone was getting was my color and the Haze...no Melons.  So, I'm suspicious that it was an older set of tins on the one at Riders, or like you said, they put a used set on.  Would have to look at the tags inside the bags to know for sure, I guess.

The Melon is one of those that people either really like or don't care for much...and seeing it in person makes a huge difference....but both the dealers here had more difficulty in finding that right person for the Melons, so they sat on the floor longer than the other colors.  Just makes it a more rare color!!

[Bagger]

So.........I've been studying most of the afternoon, and I got to the point that I'd had enough.  I put all that stuff away, and started getting ready for tomorrow.  I gathered both of my cell phones, and plugged them in to charge the batteries.  I looked at my personal cell, and there was a message.  It was Rider's Harley-Davidson telling me that the remainder of my paint set had come in.  WOOOOOO HOOOOOOO............I think.  Anyway, I called them a few minutes ago to set up an appointment.  We're going do a final look to see if the parts are up to par on Thursday at 10am.  If everything is in order, then I'll leave the bike with them for the replacement, and for a new rear tire.  I've been waiting to get this right since August 2006.  This is the second go around.  Hopefully this time the MOCO will get it right.

[twincam]

about dealers...... myself and the dealer I use were discussing other dealers and the problems everyone is having with them concerning paint issues and other issues, he said he dosen't understand either, most of the problems that do come up can be takin care of easly. he dosent know why some dealers choose to  not do there jobs, maybe no balls...  [smiley=confused5.gif]

[SEULTRA]

So.........I've been studying most of the afternoon, and I got to the point that I'd had enough.  I put all that stuff away, and started getting ready for tomorrow.  I gathered both of my cell phones, and plugged them in to charge the batteries.  I looked at my personal cell, and there was a message.  It was Rider's Harley-Davidson telling me that the remainder of my paint set had come in.  WOOOOOO HOOOOOOO............I think.  Anyway, I called them a few minutes ago to set up an appointment.  We're going do a final look to see if the parts are up to par on Thursday at 10am.  If everything is in order, then I'll leave the bike with them for the replacement, and for a new rear tire.  I've been waiting to get this right since August 2006.  This is the second go around.  Hopefully this time the MOCO will get it right.

I'm rootin' for ya!! Hope all your parts are perfect!!  [smiley=xyxthumbs.gif] [smiley=xyxthumbs.gif] [smiley=xyxthumbs.gif]

[mr_magoo]

Hope it all works out.