Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Bubba]

Well I just got off phone with the MoCo company and why does it surprise me that they said that they have not heard of any paint problems… [smiley=nixweiss.gif]…….At first he was nice but forceful saying that out of the paint QC dept the assembly QC dept, he just could not believe that this could happen and that The HD dealership inspected the bike when they received it. And then the filial inspection ME Why didn’t you catch it…  [smiley=confused5.gif]…..I guess transferring all the blame to me. He said don’t you think that if there was bad paint that that many people would catch it ….So there must be nothing wrong with the paint it is probably something else….Light or something.  I told him about this site and how that there is a lot of Black & Slate owners that have paint problems.   His answer was well nobody that he as heard of has reported this to HD.  When I went off on him he finely decided to log a call and he gave me a ref # so now I have to take my scooter back to the dealership for them to look at the paint.
LET THE GAMES BEGAIN……….
So if any of you want to call this guy and tell him that there is BAD PAINT he is at
1-414-3434056 then  4  then   4   then 3    HIS NAME IS    [highlight][/highlight]JOHN

[grc]

Great information fellas.  I will not be taking this Wisconsin milker to any body shop (we are going to have to get a Holstein Cow for a smiley).  I wrote a check for 32,495.33 to this place they can fix it.  [highlight]I also have been doing some research on paint and have found that it takes time for paint/clear to cure[/highlight].  This may be the reason that nobody is seeing this at the dealer.  Like I said the bike never left the inside of the building at delivery and I have not looked at it for a month.  

J.J.,

That is absolutely correct.  The first urethane c/coats we used in the auto industry did not achieve full cure and hardness for up to 30 days after being painted.  That resulted in a lot of light scratching and swirl marks when a dealer or customer polished a brand new vehicle, and several manufacturers put out tech bulletins advising dealers to not polish the paint for the first 30 days.  Since that time our paint vendors have improved the cure rate, but it is still best to not disturb the surface for a couple of weeks.

I haven't seen one of the "cloudy" paint jobs, so I can only guess as to what may be happening.  Some of the causes for blushing are excessive humidity during application, incorrect solvent for the conditions during application, and overheating the paint during polishing operations (minor surface imperfections are wet sanded and polished in the plant).  In any case, if the blushing is severe, the only good fix is repainting.  Sanding and polishing is not the answer.

Jerry

[Fired00d]

Well I just got off phone with the MoCo company and why does it surprise me that they said that they have not heard of any paint problems… [smiley=nixweiss.gif]…….At first he was nice but forceful saying that out of the paint QC dept the assy QC dept, he just could not believe that this could happen and that The HD dealership inspected the bike when they received it. And then the filial inspection ME Why didn’t you catch it…  [smiley=confused5.gif]…..I guess transferring all the blame to me. [highlight]He said don’t you think that if there was bad paint that that many people would catch it ….So there must be nothing wrong with the paint it is probably something else….Light or something.  I told him about this site and how that there is a lot of Black & Slate owners that have paint problems.   His answer was well nobody that he as heard of has reported this to HD.[/highlight]  When I went off on him he finely decided to log a call and he gave me a ref # so now I have to take my scooter back to the dealership for them to look at the paint.
LET THE GAMES BEGAIN……….
So if any of you want to call this guy and tell him that there is BAD PAINT he is at
1-414-3434056 then  4  then   4   then 3    HIS NAME IS    [highlight][/highlight]JOHN

This type of answer and lack of professionalism reminds me of the credit card company ad where the answer to every question is "No".  

 [smiley=pumpkin.gif]
Ride Safe,
Fired00d
 [smiley=fireman.gif]

[110tHunDer]

MOCO is well aware of our complaints!!!!

Well I just got off phone with the MoCo company and why does it surprise me that they said that they have not heard of any paint problems… [smiley=nixweiss.gif]…….His answer was well nobody that he as heard of has reported this to HD.

Boy, it makes you wonder who to believe, doesn't it? [smiley=nixweiss.gif] [smiley=oops.gif] [smiley=confused5.gif]

[RedFXR2]

But this whole "take my bad paint, please" bullchit makes for some easy answers.  It's funny alright, just not in a Henny Youngman sort of way.

Omigosh, Twolane, you know Henny Youngman?  Attention everybody, Twolane is older than we thought!

[hdhiwayman]

Please bare with my vast lack fo knowledge in the painting arena, but reading thru this post and taking into consideration of what has been expressed by the members with the bikes, the dealers and the HD people. I remembered seeing in "the birth of a cvo" tread that the new bike in the crate had a protective layer of tape or paper on it in the areas described to have the problems. Could this be a chemical reaction between the adhesive on the paper and the curing of the clearcoat? That would explain how the problem appears to get by so many people and then is noticed by the owner. Again I'm by no means an expert in any of this stuff, just an observation. I hope everything works out well for all those involved and I'll wish everyone a merry christmas while I'm here.

[J.J.]

The general manager called me regarding my paint issue. He stated that the "paint dept." openly stated that they had to push dack delivery dates because of bad paint. He told them that there are least 6 other bikes that have been picked up by customers and returned due to bad paint. He assured me that the parts with the bad paint will be replaced with new. He also told me that the lids were painted at a differant facility?? MOCO is well aware of our complaints!!!!

This is interesting to say the least.  My dealer called yesterday afternoon and they had heard of only one other.  At this rate we should have their attention by next week I would think.

[Fired00d]

Please bare with my vast lack fo knowledge in the painting arena, but reading thru this post and taking into consideration of what has been expressed by the members with the bikes, the dealers and the HD people. [highlight]I remembered seeing in "the birth of a cvo" tread that the new bike in the crate had a protective layer of tape or paper on it in the areas described to have the problems. Could this be a chemical reaction between the adhesive on the paper and the curing of the clearcoat? That would explain how the problem appears to get by so many people and then is noticed by the owner.[/highlight] Again I'm by no means an expert in any of this stuff, just an observation. I hope everything works out well for all those involved and I'll wish everyone a merry christmas while I'm here.

Hmm, never thought of that, good observation. And to add to that it could be a reaction that is better noticed in sunlight vs. fluorescent lighting like inside of dealership. Either way the responsibility to repair/replace should fall back on the MoCo. JMHO

 [smiley=pumpkin.gif]
Ride Safe,
Fired00d
 [smiley=fireman.gif]

[SE_ULTRA]

Hmm, never thought of that, good observation. And to add to that it could be a reaction that is better noticed in sunlight vs. fluorescent lighting like inside of dealership. Either way the responsibility to repair/replace should fall back on the MoCo. JMHO

Actually, I am the one who posted the "birth of a CVO" pics and the bad saddle bag pics on this thread. The covers on the saddle bags were wrapped over the entire bag, including the lids. The lids are the best looking part of the bike. So I don't think that is the issue. The issue is more the fact that different parts were painted with different mixes in different shops, by different people in different enviorments.............so they look DIFFERENT!

By way of an update, my HD rep called today. He told me the factory said they lookd at a new bike they had there and it was the same as mine...so they figure it is suppose to be they way. I told him I figure they are just all poorly painted....I also explained that I have both a picture take from the HD website and the HD brochure that depicts the bike as it whould be and this was my motivation to purchase the bike. If the pics were not accurate representations of the product they took my money for, I think that is called fraud. The rep decided to talk to the moco again and "will get back to me".

[Fired00d]

.......[highlight]By way of an update, my HD rep called today. He told me the factory said they lookd at a new bike they had there and it was the same as mine...so they figure it is suppose to be they way. I told him I figure they are just all poorly painted....I also explained that I have both a picture take from the HD website and the HD brochure that depicts the bike as it whould be and this was my motivation to purchase the bike.[/highlight]  If the pics were not accurate representations of the product they took my money for, I think that is called fraud. The rep decided to talk to the moco again and "will get back to me".

There is the proof that there is a problem, and to say that there should be a difference in appearance of painted parts that should be painted the same color, and are made from same material is ludicrous. And I thought the bad chrome issues w/the 2004 SEEG was bad.   I hope all of you that are having these problems document all that has been said, and get a resolve to your satisfaction.

 [smiley=pumpkin.gif]
Ride Safe,
Fired00d
 [smiley=fireman.gif]

[SE_ULTRA]

AND NOW THE LATEST...
The stealer called me, they will refund all my money. Period. Why? Because they have another buyer. That is it. I don't even have the option of taking it. The stealer will not fight for me or care if I get screwed. Again, because there is a sucker in the wings more then likely willing to pay over the MSPR that I paid.

THIS SUCKS

Looks like I go back to the NON-CVO boards, as I see no CVO in my future. I may be done with Harley all together.

[hd-dude]

AND NOW THE LATEST...
The stealer called me, they will refund all my money. Period. Why? Because they have another buyer. That is it. I don't even have the option of taking it. The stealer will not fight for me or care if I get screwed. Again, because there is a sucker in the wings more then likely willing to pay over the MSPR that I paid.

THIS SUCKS

Looks like I go back to the NON-CVO boards, as I see no CVO in my future. I may be done with Harley all together.

.

Don't give up!! Get a laywer. Azzholes!

Even if it does not work out you are still welcome here [smiley=xyxthumbs.gif]

[Fired00d]

Wonder where on the bike you could leave a note to let new owner know of your dilemma and how it was handled? Somewhere that dealer couldn't find it, but new owner would be able to locate first few days of ownership. Even better yet, what if the new owner was a lawyer that would be icing on the cake.

BTW, you can always pick you up a used CVO, or another new H-D. Either way, I would think you would always be welcome here.

 [smiley=pumpkin.gif]
Ride Safe,
Fired00d
 [smiley=fireman.gif]

[jdracing]

OK, I gotta tell you, if HD's defense to this painting problem is that they build them all that way (poor paint), so your's is not defective, then there's something to talk about here beyond simply giving you your money back, if that's not what you want.  SE Ultra, let me suggest that if you don't want to just return the bike and get your money back, that you talk to a lawyer.  On the other hand, who wants those kinds of headaches on something you buy to bring you pleasure?  Harley's gonna have to deal with this at some point, because someone is going to make them, I'd guess.  

[CVOJOE]

Maybe the MOFOCO have gotten way too fancy with the CVO paints over the years and Calibre or Tomahawk can't really keep up with the demand and quality levels at the same time ? Last time I heard the GM from Tomahawk speak, he basically said they were "at least" priming the fiberglass before shipping out the painters. That didn't exclude them from painting some parts in the strictest intrepretation, but I may be wrong. If enough customers put it in writing to H-D management, and allude to legal actions, maybe it'll get their attention. I saw one of the new "Black & Slate" rides at a local dealer today, and they've moved it away from the front window and into less flattering lighting. But, still are asking $6K+ over MSRP, as in $39.6K. Terrible situation! [smiley=nixweiss.gif]