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[SE_ULTRA]

OK, so here's the latest.....

Let's recap (just a bit)

1) I go to pick up my new Crimson and Slate, and it's Crimson, Slate and some ugly dull greyish color.  I say "No Way!" The stealer will have the rep look at it.

2)My stealer calls me and asks if I am going to still take the bike IF the moco says they will not fix it. I of course say NO! He then tells me they have a buyer that WILL take it like it is. Including the 6 speed, pipes and other crap ALREADY PAID FOR. They want to refund all my money so they can sell the bike to some other guy. The f-ing nerve! They have not even heard from the moco yet.

3)The HD rep tells me the factory said they looked at a new bike they had there and it was the same as mine...so they figure it is suppose to be they way. I told him I figure they are just ALL poorly painted!

4)The stealer (Van Nuys Harley Davidson) called me, they will refund all my money. Period. Why? Because they have another buyer. That is it. I don't even have the option of taking it. The stealer will not fight for me or care if I get screwed. Again, because there is a sucker in the wings more then likely willing to pay over the MSPR that I paid. They are trying to get me not to buy it! The Owner told me several time that they "are not the dealer for me". He even called me a crook because I came in with a cashiers check on a Saturday and everyone with bad checks comes in when the banks are closed and can't be verified. Yes, that came from the owner of Van Nuys Harley Davidson!

OK, now the latest....

Well I ride with The Patriot Guard Riders (more infor here http://flhrsei.org/cgi-bin/yabb/YaBB.cgi?num=1133106433/0 ). Our last ride was in the Glendale, CA area. The owner of Glendale Harley agreed to let us us his lot as a meeting place to rally up. When I got there in the morning I saw hot coffee and 6 dozen donuts, YUM! I asked to contribute to the coffee and donut fund and was told the the dealership provided it all for us. WOW! I went in and asked for the owner to thank him. I was shown to the owner's (Oliver) office. Nice guy. I decided to share my story with him. He intrduced me to his service mgr. (Tom) who in turn had pictures taken of the paint and started the process to fix the issues. I told him I did not buy the bike there, and was told, "It does not matter where you bought it...this is a warrenty issue and we will take care of it". I went home and burned my Van Nuys Harley t-shirts (after buying a few at Glendale).

Tom called me a few days later and said he got the file re-opened on my paint issues. The MoCo nows wants to see if color sanding will help. I dropped my bag off to have a small area on the inside of the bag tested...though we all agree it will do nothing, Tom wants to do everything right so it can be taken care of....I can't argue with that. This is a dealer that is on MY side...these guys will fight for me and they don't have my 40 grand for the bike! I am sure over time they will....I found a new dealer!

Anyway, color-sanding did not work, go figure, so I am going to go pick up my bag today and see what happens next.

[06 Blk Crimson]

I am putting together a letter to the motor company, I spoke to my lawyer and this is what he had to say.

1. If all the bikes have the same problem and it is being handled different from dealer to dealer there would be a problem for the motor company, in other words they have to treat us all the same.

2. Depending upon the state - lemon laws do pertain to motorcycles - just like cars.  You have to take it back to the dealer on three seperate occasions for the same problem.  Although this is a cosmetic issue - each time that it is reviewed by the motor company - and is not fixed to your satisfaction would count as one visit.

3.  If the motor company produces one bike where this problem has been corrected - that would be an admission of a paint defect.  So in other words, if Harley produces 3,000 black crimson bikes - all 3,000 would have to look the same.

4.  He also suggested writing a letter to the motor company and try to include other CVO owners and the states they are from.  You don't have to list their names, just the state and their dealer they are working with, and try to get the problem resolved without having to take legal action - which could be costly.  He feels if enough people complain to their dealers and the motor company and are organized in their efforts - eventually, the motor company will have a paint recall.

In addition, he also stated to me that if all the black crimson bikes look the same - Harley will maintain their position, that this is the way the paint is supposed to be.   Or, if there are not enough complaints, Harley will not look at this issue seriously.  

So, what I am trying to put together is a list of all the owners and their respective states and dealers of the Black & Crimson bikes - or any other '06 CVO bikes with paint issues.  Please get this information to me if you are interested in following this course of action.  Either list the information in the forum or pm me.
Thanks all!

Also, just wanted to add - called the dealer today and spoke with the service manager.  He has never heard of this "PRB Form", and now has to call the motor company to find out what they are talking about.

[Skylane]

I noticed in the PAINT POLL, ther are 10 crimson and slate votes as having no paint issues. Could one of them post pictures similar to the pics with the bad paint so that we could show the dealers what it should look like? I have not seen a good one. I am getting the same run-a-round as everyone else.

[SEUC-OCD]

I noticed in the PAINT POLL, ther are 10 crimson and slate votes as having no paint issues. Could one of them post pictures similar to the pics with the bad paint so that we could show the dealers what it should look like? I have not seen a good one. I am getting the same run-a-round as everyone else.

Skylane,

There are several threads in the Pictures board with some nice pictures of good black and slates.  Granted, they are not the exact same angles, but they are clear posts.Here's a couple of threads:

http://flhrsei.org/cgi-bin/yabb/YaBB.cgi?num=1131064764

http://flhrsei.org/cgi-bin/yabb/YaBB.cgi?num=1133642749

Another thought... the MoCo promo picture is pretty good, just tell them you want one that looks like that.

[spydglide]

Another thought... the MoCo promo picture is pretty good, just tell them you want one that looks like that.

Only problem w/ that is that if you look closely at that promo picture, it probably says in same letters along the very bottom:                       May Appear Clearer Than It Is                         ...........spyder

[Skylane]

Those are good pics in those threads, but what I meant was close-ups where you can see the metal flake with the same clarity such as the one showing inner and outer faring. Or closeup of saddle bags and lids together.

[2up]

I am putting together a letter to the motor company, I spoke to my lawyer and this is what he had to say.

1. If all the bikes have the same problem and it is being handled different from dealer to dealer there would be a problem for the motor company, in other words they have to treat us all the same.

2. Depending upon the state - lemon laws do pertain to motorcycles - just like cars.  You have to take it back to the dealer on three seperate occasions for the same problem.  Although this is a cosmetic issue - each time that it is reviewed by the motor company - and is not fixed to your satisfaction would count as one visit.

3.  If the motor company produces one bike where this problem has been corrected - that would be an admission of a paint defect.  So in other words, if Harley produces 3,000 black crimson bikes - all 3,000 would have to look the same.

4.  He also suggested writing a letter to the motor company and try to include other CVO owners and the states they are from.  You don't have to list their names, just the state and their dealer they are working with, and try to get the problem resolved without having to take legal action - which could be costly.  He feels if enough people complain to their dealers and the motor company and are organized in their efforts - eventually, the motor company will have a paint recall.

In addition, he also stated to me that if all the black crimson bikes look the same - Harley will maintain their position, that this is the way the paint is supposed to be.   Or, if there are not enough complaints, Harley will not look at this issue seriously.  

So, what I am trying to put together is a list of all the owners and their respective states and dealers of the Black & Crimson bikes - or any other '06 CVO bikes with paint issues.  Please get this information to me if you are interested in following this course of action.  Either list the information in the forum or pm me.
Thanks all!

Also, just wanted to add - called the dealer today and spoke with the service manager.  He has never heard of this "PRB Form", and now has to call the motor company to find out what they are talking about.

Add me to the list Jim Taylor
                        Cole Harley-Davidson
                        Wytheville, VA

[DREBBIN]

Autumn haze holding fine since Sep.

[Big D]

Took mine to the dealer today. The warranty guy and service manager both agreed there is a problem. They took pictures, kept the bike, and called rep to come look at it.  It looks like HOT coffee & charcoal slate.  I will post what they say [smiley=nervous.gif]

[Grover]

Took mine to the dealer today. The warranty guy and service manager both agreed It looks like HOT coffee & charcoal slate.   [smiley=nervous.gif]

Is it dark coffee or does it look more like cream was added to it(milky). Never heard of hot coffee/charcoal slate is that a new color option? [smiley=huepfenlol2.gif]

Hope all works out with the MoFoCo.

Grover

[Bubba]

What do you think, do I have a PAINT PROBLEM?   Or a MOCO PROBLEM!
I also know a guy in Tulsa that has the same Problem.
The dealer there also says it looks like bad paint to him as well.
I am suppose to get back to my dealer Tues as well as the service mgr at Tulsa Tomorrow.
I'll Keep you informed...
My question is if the MoCo says that the way its suppose to be then why is it just basicly the black affected?
You don't hear problems with the Haze or the Watermelon...Was the Black done during HAPPY HOUR?

Add me to your list.
Mike Scott
Russellville, Arkansas
Dealer Jones Harley Davidson Little Rock, Arkansas

[pj57]

FYI, I attended the International Motorcycle Show (sponsored by Toyota trucks?) in Wash., DC over the past weekend.  A crimson/slate was on display elevated at eye level and under lights.  Granted, it was indoor lighting, but I got a real close look and the paint appeared to be perfect with no deviation in color between the bags/lids or inner/outer fairing.  Maybe that's the bike your attorney should use an example of how the paint work should appear inasmuch as that's the bike Harley is showcasing to the public.  The motorcyle show travels all over the country and will probably be coming to a location near some of you SEUC owners soon.  Don't give up the fight! PJ

[06 Blk Crimson]

My dealer also thinks the paint is bad, but like I said before, The motor company has said that there is nothing wrong with it   so they are doing nothing about it, I am doing what I was told to do

1st work with the service Mgr
2nd work with the area rep
3rd work with the owner of the dealer
4th send letter to HD with results of above
5th get lawyer to more involved

lawyer is going to reveiw the letter I am sending this week. We should be riding, not dealing with this BS. [smiley=nixweiss.gif] but then again its 22 outside,  [smiley=nixweiss.gif]

[gator]

Up date
Dealer picked up the bike on 01/11/06 called this morning and was told bike looks great that they "buffed out the bags". I showed up spoke with the general manager and told him that the paints do not match. Due to snow, the bike was inside the dealership. I took with me a floreciant light which realy showed the differant paint and our issue. He told me that the lids should be replaced. I then told him if thats the case rear fender filler strips and inner fearing also needs to be replaced, same color as lids. Nothing was ordered and the factor rep will be meeting with me in AM tomorrow to look at the bike. Let the games begin!!!!!!!

[2up]

I talked to the service manager at the dealer this morning and she stated that she had just gotten off the phone with harley and they said all they would do is let them send it out to be buffed. She says that they told her that replacing the parts would not help. Because they were all like that and that it is because they have different amounts of clear coat on them. I told her that not all the bikes look like that. She says all harley will let them do is buff it. I am getting ready to call customer service again myself. Sounds like the moco dosen't want to stand up and do the right thing about their screw up.I really cant't believe they won't own up to the problem and fix it. What to do next?