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[SEULTRA]

Guys, just one suggestion.  If you're really going to do something "by committee" you'd better picka a committee chair you all agree to listen to and allow to arbitrate details.  Otherwise you'll never get a damn thing done.  You'll talk about it a lot.  But you won't accomplish anything very quickly.

Sound advice! Whoever is the most POd about thier paint would be a motivated lead on this one.

[J.J.]

Twolane has the right idea.  Any volunteers?

[CVOJOE]

The more I read about this, the more it seems to be a real candidate for 'lemon laws' in some states or a class action suit if there are enough buyers to warrant one. Class action lawsuits are really for the consumers who purchased the same defective product, or were harmed by similar unfair business practices committed by a corporation. I recall we actually have some attorneys in the group that can expand on this, probaby off line due to the nature of the beast. I know that one firm took the MOCO on for the camshaft bearing failures (http://lieffcabraser.com/index.htm) but didn't win the final appeal. However the MOCO did back up and extend the warranty on the bearings for models meeting the manufacturing date changes on the bearings. Maybe it's time for some real 'negative' publicity on the issue. Makes me not want to order any new CVO until they've fixed the issues with the painting process.  

[SEGeaserGlide06]

I will be glad to spearhead this effort.  I have already gone to the V-Twin Forum looking for others that may be effected but don't know about this web site to gather more examples.  If you have other suggestions please send them my way.

I have also written to American Rider in hopes of getting some assistance from a respected motorcycle publication.  

We will need to gather all the effected serial numbers and a picture of each and send one final letter to Rusty Dwyer in customer service and copy as before the CEO, Willy G, and head of Q/A.  

I would like to get the pics and other personal info via email rather than posting it here in a public forum.  Please send it to bspurloc(Remove this section first)@mindspring.com.  Make sure to remove the spammer filter in my email address first.  You will also get a bounce from my spam filter until I add your email address to my address book.  Give me a day or so before resending anything.

Bill S.

[2up]

I will be glad to spearhead this effort.  I have already gone to the V-Twin Forum looking for others that may be effected but don't know about this web site to gather more examples.  If you have other suggestions please send them my way.

I have also written to American Rider in hopes of getting some assistance from a respected motorcycle publication.  

We will need to gather all the effected serial numbers and a picture of each and send one final letter to Rusty Dwyer in customer service and copy as before the CEO, Willy G, and head of Q/A.  

I would like to get the pics and other personal info via email rather than posting it here in a public forum.  Please send it to bspurloc(Remove this section first)@mindspring.com.  Make sure to remove the spammer filter in my email address first.  You will also get a bounce from my spam filter until I add your email address to my address book.  Give me a day or so before resending anything.

Bill S.

Thanks for taking the lead on this I will help you any way I can!

[J.J.]

Bill,
I will wash her up today and get you the info yet this week.  

[Big D]

The dealer had me call customer service to log a complaint.  I called today, talked to a nice lady and she knew exatly what I wanted.  I explained that the rep has seen it, so on and so forth, and she said "I'll tell what we'll do for you,  We'll buff it out".  I told her that it wouldn't  work.  I said the factory show bike looks to have been buffed alot, and  still paint doesn't match.  She said "there are two that have turned out awesome, and it's hard to believe that buffing would not work".  She  called the dealer and told them to buff it, and they said NO WASTE OF TIME.  I called the dealer and they will wait for a real fix.  KIND OF HARD TO POLISH A TURD, NO MATTER HOW DEEP YOU GO, STILL S**T
She asked me what I thought should be done, and I told her that the pieces in question should be repainted with less clear coat.  I told her I could care less if I could feel the pinstriping, and she said that some people don't want to feel the pinstriping.  I would much rather feel a few bumps and have a nice paint job myself.  I guess I just have to wait for the factory to waste some more time and see what comes up next.   [smiley=nixweiss.gif]

[Grover]

Did you tell her that numerous people have had their bags buffed to no avail! That they should stop screwing with their consumers & you're not putting up with the mofoco's crap anymore!! Those bastids are on the "Highway to Hell" !!!!!!!!!!!!!!!
Glad to see the dealership told them NO!! At least they have their   sh!t together!

Good Luck,

Grover

[ccr]

Ummm, I'm not trying to tell you that a joint concensus and identical letters are a bad thing to try, but can I say that I had an awful lot of help like this about this time last year when I was having problems with a dealership who had my paint on my fairing peel and they wanted to blame the problem on something I had done.  About thirty people from this site and I, wrote letters to both the MoCo customer service, and the owner of the HD dealership.  The Customer Service only sent one of the letters with a note saying there were many more, all identical, forward - up the chain and there is only one - albeit very nice - lady, who receives and answers all correspondence and forwards to appropriate channels.  She told me that these kind of group writings have less validity with them, not more.  And the dealership owner refused to talk to me and had the customer service manager pass a message onto me to never, ever bring my bike to the dealership, my bike would never be worked on by them.  And the last time I did have my bike in, they did some very petty, and nasty damage, and poor work on it. I guess to get the point across they wanted to make sure I would never bring my bike back.  

Just letting you know that is what happened to me.  I think it might be better to send 30 similar, not identical letters if they are going to get discounted.  JMHO of course.  

I wish you all the best of luck with this matter.    

[RJ749]

Just letting you know that is what happened to me.  I think it might be better to send 30 similar, not identical letters if they are going to get discounted.  JMHO of course.  

I wish you all the best of luck with this matter.    

Someone the other day was talking about how many guests we have to the site that don't log in.  I'm here to tell you, if you haven't thought about it, some of those guests most likely are MoCo folks that are keeping tabs on the various blogs.

I hear the blogs quoted by car company officials frequently.  There is strength in numbers, but Mrs. CVO has some wise info here.  To the MoCo getting a bunch of identical letters may be like a liberal Senator getting the same postcard from 100 NRA members, (trash city).

[SEULTRA]

Someone the other day was talking about how many guests we have to the site that don't log in.  I'm here to tell you, if you haven't thought about it, some of those guests most likely are MoCo folks that are keeping tabs on the various blogs.

I hear the blogs quoted by car company officials frequently.  There is strength in numbers, but Mrs. CVO has some wise info here.  To the MoCo getting a bunch of identical letters may be like a liberal Senator getting the same postcard from 100 NRA members, (trash city).

I agree. I believe letters to the MOCO should be used to establish a paper trail as evidence you asked them to remedy the problem and they failed to act upon your request. It seems clear that the MOCO has no intention of directly addressing the issue with the end consumer. Filing complaints through non-MOCO venues gives the issue more visibility and the MOCO is less likely to blow off a government agency (hopefully)  

[Wrongway]

I just love how you can tell one person something and by the time it goes through 4 other people it is totally different. If you look back I NEVER suggested that we write letters, copy eachothers information or anything like that! I asked what we should put in the blanks of the FTC complaint:
 ?#1 Subject of Complaint: Paint not as advertised ?
 ?#2 Name of Product: Harley Davidson FLHTCUSE ?
 ?#3 Company Email: ?
 ?#4 Rep./ Salesman: Do we name an innocent salesperson or Harley Davidson?
 There a number of other questions asked, but those were more general.
 How did this become an Identicle Letter thing? It is the questions ASKED on the FTC form.  Wrongway

[06 Blk Crimson]

I have a question, Am I missing something here, the 04 and 05 all have pinstriping and there was never a problem with them so what makes ours any differnt. I love what HD is trying to tell us.  

[cigarmike]

Im almost wondering if there is some kind of Erin Brokavich Stautue of Limitations Law we are missing??, Just like PG&E, once they admit there is a problem, if they can just string us all along for a year, then the statue of limitations kicks in, and we cant even sue them if they decide to do nothing after that date . I woke up at 3 AM this morning with this thought. Couldnt go back to sleep.

[RJ749]

Yikes, Mike you got to smoke one of those stoggies and relax.

Just keep at it with the MoCo nothing else we can do I imagine.  Anybody talked with an attorney?  I haven't seen any such discussion in the threads.  This can't be the first time paint has been an issue with a manufacturer.

I remember GM had that bad paint in the 80's when they went to water based and had to make settlements.  That was different, but still a paint deal.  Although the settlement sucked for all but the attorney.  I think people got $300.00 from Jeep who had the same issue as GM.