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[Sapper6]

Thanks tj,

I'm sure if this is a revised part, just about everyone will want to know about it.

[Wheelsnkeels]

My dealer contacted Tech Services they requested pictures so I sent some of the CVO seat Today I sent pictures of the factory stock street glide seat and a new Sundowner installed on my SESG. Both seats fit well and are approximately 1.5 to 2" longer than the CVO seat.


It is obvious to me that they are manufacturing them to the wrong length. Let's see how obvious it is to them?

This is the CVO seat gap without a rider on the bike

[Wheelsnkeels]

side view

[Wheelsnkeels]

Same bike 09 Street Glide factory seat

[Wheelsnkeels]

Side view Street glide seat

[Wheelsnkeels]

Top view New Sundowner seat

[Wheelsnkeels]

Side wiew Sundowner installed

[hdnik]

Selfishly, I hope they will have the fix in production before mine is built in Feb. I'm amazed that this flaw has gone on for this long. You gotta wonder if there are any HD service reps watching sites like these... surely they'd be more proactive.

Is there a way for a moderator to foward this thread (and ones like it) to HD Customer Service? Despite what I hear and read sometimes, the fact is that HD has one of the highest Customer Promoter Scores of any manufacturer! Higher than all the car companies, higher than all the retail chains and higher than most service industries. I want to believe they would react positively to this kind of debate and feedback.

Thanks all for the heads up on this!

[Fired00d]

Selfishly, I hope they will have the fix in production before mine is built in Feb. I'm amazed that this flaw has gone on for this long. You gotta wonder if there are any HD service reps watching sites like these... surely they'd be more proactive.

Is there a way for a moderator to foward this thread (and ones like it) to HD Customer Service? Despite what I hear and read sometimes, the fact is that HD has one of the highest Customer Promoter Scores of any manufacturer! Higher than all the car companies, higher than all the retail chains and higher than most service industries. I want to believe they would react positively to this kind of debate and feedback.

Thanks all for the heads up on this!

I'd bet money that there are people from H-D watching sites like these. However from the first page you get when you sign on to www.CVOHARLEY.com...

H-D, Harley-Davidson, and Harley-Davidson Logos
are registered trademarks of H-D Michigan, Inc.
Harley-Davidson in no way endorses or is affiliated with this site.

We have no more pull or ways to contact them other then the Customer Service number (414-343-4056) that is available to everyone.

 
Ride Safe,
Fired00d
 

[volfan615]

Selfishly, I hope they will have the fix in production before mine is built in Feb. I'm amazed that this flaw has gone on for this long. You gotta wonder if there are any HD service reps watching sites like these... surely they'd be more proactive.

Is there a way for a moderator to foward this thread (and ones like it) to HD Customer Service? Despite what I hear and read sometimes, the fact is that HD has one of the highest Customer Promoter Scores of any manufacturer! Higher than all the car companies, higher than all the retail chains and higher than most service industries. I want to believe they would react positively to this kind of debate and feedback.

Thanks all for the heads up on this!

The MoCo is well aware of the problem, they just aren't doing anything about it.  The same problem has gone on for a year now with the 09 SERG.

[Hoist!]

Don't kid yourselves! They have a whole department of people monitoring websites and forums!!! They know! Don't forget, it ain't about youze guys! It's about return to shareholder. They weigh the costs of doing an overall fix on something, vs the cost of dealing with youze individually. The cheaper fix is the one you get. It ain't about doing it right. It's about doing it cheapest. Maybe not when it comes to safety recalls. But cosmetic chit, believe me, they ain't in no hurry to take care of youze guys, or care if they fix all of youze! The squeeky wheel gets the grease! And most customers don't ride enough to break or notice all the chit that we do. They'll never hear from those guys. So they won't deal with most things as an across-the-board fix! Get used to it!

Hoist!

[SBB]

YEAH!


And cranks are made in China also!


               


           SBB

[CVOTequila]

Keep it up gents,

Hopefully we can get HD to fix this issue ASAP!!!

[Wheelsnkeels]

Well its obvious they know how to fix it!!!
It's just a matter of desire???

As a shareholder I guess I would ask why they were not changed in production to the stock seat as soon as it was discovered that they did not fit right?

Also I would be curious to know who dropped the ball by not getting in the vendor/suppliers pocket to make it right?

But that's just me

[Mr. Wizard]

Nothing to update here...  Although I told my dealer about the seat before I made the purchase and the SM called Tech Support and they issued a service conformation # about the issue there has been no further contact about resolving the issue. We were told there is a new upgraded seat being built and I would get one of those.

Although my seat is as most pictured or spoken about and yes, it is ugly, it should be fixed without having to purchase an aftermarket seat. My most heartfelt concern is with the plastic seat pan and how the metal frame tongue will erode the pan. This is a severe safety issue that will cost someone their skin or worse as the tongue will no longer hold the seat.

So, with this being said, did any of you think of contacting your lawyer to start a suit against their 1960/1970 reversal of the seat tongue engineering. It didn't work then so they changed it and it's not going to work now especially with a plastic seat pan.