Do not know if it is stupid dealers and employees or not. YO would not believe the number of owners who are clueless about their rights etc. I know several guys who inssit on taking their bikes back to dealers for service because they have been told warranty will be voided if they do not. NO amount of telling them and showing them in writting etc will convince them. You just cannot fix stupid
On another note it reminds me of John Gishams book/movie "The Rain Maker" Big insurance company's policy was to deny claims the 1st and second time. Tried to wear the claimant down so they quit trying to get their money. That type of thinggoes on more than we realize. Some companies just work that way not only with their customers but also their employees.
Good post...
Insurance comapnies do exactly that... My Dually was hit while parked by a DUI driver, and while the insurance company accepted responsibilty for the claim, they started making all kinds of reasons to not pay appraised value.
First, it was the "lowball", then we moved on to excuses why they couldnt pay appraised value, no loaner (due to cost to them)etc etc etc...
I got fed up... the truck was down for 2-1/2 months waiting for a settlement. The fix was to do the basic repairs out of pocket to make the vehicle operable, and THEN continue the battle.... Me without a truck is like me without my scoot... it dont work that way!
Insurance tried to get nasty and say they were going to total the truck (too late, I fixed it and it was operable) and pay me a lowball price... NOT!
In the end: I got appraised value, kept the truck, and maintained clear title... took almost 6 months.... screw them.
Warranty claims are very similar, much like insurance provided by the MFG or by the ESP provider.