That is pretty much my experience also. When we moved to AZ & I was looking for a decent dealer (there are lots in the area) I was very dissapointed in talking with the parts & sales people. I have found that there isn't a lot of experience residing in the folks in the dealerships here.
I strike up a conversation and ask questions of them like:
How long have you worked here
Where were you before here
What do you ride
I get the strangest answers like:
Been here about 6 months
Sold cars before this
Don't have a MC but I hope to get one soon
I pulled in a couple weeks ago, right up front & there were 2 sales people sitting outside & 1 standing closer to the parking lot. When I waked past him I said hi, how are you, he said great, how do you like your new SESG. (Duh, I ride an 06 Ultra CVO in the Autumn Haze) ok, could be an easy mistake since it looks like new.
As I walked up to the building another one of the sales guys says, nice bike, where did you get the custom paint job done.
When I was getting the front wheel bearings replaced under warranty on Trudy's 09 Ultra the service guy said, that really sounds nice, what mufflers do you have on it. Didn't even recognize that there were HD CVO Mufflers (of course the Fulsac cores & sound could have thrown him)
Maybe I just think they should know more, my expectation are pretty high. So far I have not been able to find a Metal Dragon, a Yuill Bros or a Fullsac here in the Phonix area, pretty sad. There are a lot of MC's here, someone could do very well with a good reputation.
Just sayin.....