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[Midnight Rider]

I think the positive approach others have talked about is the best way to deal with this...give them a chance to make things right for a good, reasonable customer who's spent a lot of money with 'em.  Unless they're real jerks, I've found (I work in HR) that if you are nice and understanding to folks, even when you know they've screwed up, they don't get all defensive and are more likely to do the right thing in the long run, and in fact will usually appreicate your understanding....like Spidy says...flies and honey.  The poor service guy is probably about to chit everytime he sees you though....

Yea...get you that 7.2 Megapixel...I've got one...makes a huge difference.  It's only money  

[Fatboy]

I had a similar situation once. What I did was schedule a meeting with the GM explaining I needed about 15 minutes of his time uninterupted. He set up an appt with me and closed the door to his office and turned off his phone. I was friendly and courteous and explained in detail what I felt had happened. The way I stated it was that it appeared the service dept had tried in good faith to repair the problem unobtrusively and probably thought that what they had done was a permanent fix, HOWEVER as the pictures showed things didn't turn out as expected. I asked the GM to do some checking and see what he could find out and that if events had occured as I expected, what he would do to make it right. The GM and the Service manager were able to find out that the service tech had indeed done as I believed and apologized to me for the problem, thanked me for being so courteous in dealing with it and made good on things for me. Like I learned at my Mom's knee, you get more flies with honey than vinegar.

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 Ah...the new Spidey is actually the old Spidey. [smiley=confused5.gif]

 Well written and in a gentlemenly text.  [smiley=xyxthumbs.gif]

 Mr. Moderator one "attaboy" for Big B please.  

[SEULTRA]

Yeah, I wouldn't think you'd have any problem getting a replacement from the factory.  Heck, since it's not two-tone, [highlight]they can't even screw that up [/highlight]for you, unlike the SEEG lowers.

That is if they're not the same painters.....  [smiley=huepfenjump3.gif]

[110tHunDer]

Well written and in a gentlemenly text. [smiley=xyxthumbs.gif]

[highlight]Mr. Moderator one "attaboy" for Big B please[/highlight].  

A little consistency might be nice, first. [smiley=nixweiss.gif]

[SEULTRA]

Ruh, Roh.....  [smiley=argue.gif] [smiley=end.gif] [smiley=rifle.gif] [smiley=uhoh.gif] [smiley=zHole.gif]

[Fired00d]

This damage looks similar to what I did to my Fatboy. I found out the hard way that it doesn't take much to dent the fender (I'm at work now, but will try to remember to post a picture of the damaged fender). I was moving my bike in the yard and backed into a sapling (about a couple inches in diameter and dented my fender). I was able to get a factory painted fender and it matched perfectly. As I remember the cost was about $250 for replacement fender, then cost to have it installed.

I think the positive approach that has been suggested would be your best bet since it wasn't noticed when you picked up bike. My guess is that you are meticulous about maintaining (mechanically, and cleaning) your bikes, and you can bring that point up to them as this would have been something you would have noticed or known about if it happened while in your possession. Also remind them of the good business relationship that the two of you share and you would hate for this accident to change the way either of you feel. Hopefully they will do the right thing and realize that in the interest of good customer relations, and future purchases you may make that it would be in there best interest to take care of this.

Hope it works out for you.

 [smiley=pumpkin.gif]
Ride Safe,
Fired00d
 [smiley=fireman.gif]

[Gettinold]

WELL I BET NO ONE EVER THOUGHT THAT MAYBE THE GIRL FRIEND DID IT AND WAS TOO SCARED TO SAY ANYTHING. [smiley=nixweiss.gif] COME ON GUYS THERE ALL THE SAME. COVER IT UP. [smiley=huepfenlol2.gif]  NICE LOOKING FATBOY BY THE WAY. [smiley=xyxthumbs.gif]

[Ceej]

Well, so far so good.... She sells advertising for a local radio station and knows the owner so went in to talk to the service manager first and said she didn't want to get anyone in trouble over this but explained the situation. They know us and how this is her baby that is more of a chrome trophy than a daily rider by any measure. (My RK has 40k+ miles - my 04 SEEg is at 18k and then theres hers - a 2000 - had since 2000 and just turned 3k miles!!) anyhow, she took in pictures and discussed it as my SEEG sat on the hoist being buttoned up (Pick it up tommorrow!!!! - Gear drive cams, heads and new pistons worked over to match and produce about 10.5:1 compression, chrome inner & starter and other stuff I dont remember at this point..) where was I - oh yeah - her bike - they didn't bat an eye and said bring it back in - don't worry - we'll take care of it! This is shocking - pleasantly - so we are hopeful! thanks guys for he info and will update when we know more, right now looking forward to getting in the wind tommorrow on the SEEG, the poor RK will be ignored for a while I think - Might do one of the Iron butt runs around one of our Great Lakes this week to get the break in done!!!

[Ceej]

Gettinold - that was great!!!! She has been known to do a few blonde things but no not this - the touchup paint was a dead giveaway - no way she would do that - and it doesn't match any of her nail polish

[Gettinold]

Gettinold - that was great!!!! She has been known to do a few blonde things but no not this - the touchup paint was a dead giveaway - no way she would do that - and it doesn't match any of her nail polish

JUST A THOUGHT. [smiley=xyxthumbs.gif] GOOD LUCK WITH IT. NICE LOOKING BIKE.

[Fired00d]

ceej,
Glad to hear things are going to work out. Good customers deserve good treatment, and your dealer is smart enough to realize that.

Have fun on the [smiley=pumpkin.gif] today. I can just imagine the smile you will have on your face when you take it out for the first ride after the mods.

 [smiley=pumpkin.gif]
Ride Safe,
Fired00d
 [smiley=fireman.gif]