When there is a sudden bang on start up it gets your attention

Purchased a new HD 96ci quite a few years ago, my first twincam. High flow cleaner and slipons fitted during pre delivery.
When I picked the bike up it started and rode OK to me, remember this is my first twin cam after riding a 1340 for over a decade

A few days later I hit the start button and there was a tremendous BANG sound, ambient temp was quite warm, about 32 deg c what I can remember but temp should not cause a BANG on start up, there was also bad engine knock.
Turned out engine was running way to lean. No tuner to compensate for mods.
I asked questions about a tuner at the time I discussed the mods and was told by the dealer it was not necessary

Went back a few weeks later to discuss the issue and was abused by the dealer, this was a few weeks after purchasing a new bike off them, made me feel sick kept my cool and just walked off in discuss. Customers in shop just looked on as dealer was going off his head.
Did some homework and purchased a tuner, installed and did a few data runs, bike has run like a dream ever since and continues to run without any issues

Didn't bother to get any help from dealer, lost confidence in them after the drama, thought they knew what they were doing owning a dealer ship.
This has got to be the worse experience I have had in a dealership in the 35 years of riding, so in a professional manner I went back the following working day after the dust settled to ask what the problems was (thought there was something I said or did) and was bluntly told to f*** off, no quite in those words but I got the message.
What did I do

just wanted to ask a question and dealer got defensive. Why? have never got an answer or maybe he was just having a bad day.
Sorry for getting off the track but with my experience it could be tuning if it only does it now and then.