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[FLSTFI Dave]

I canceled my XM, had one XM in the car and a Sirius in the Evoque.  Can not have one account, hours on the phone trying to drop one of my two xm and add sirius. 

Such a pain they lost a 6 year customer.

[Hotrod50]

Ok.  Update.  Finally got ahold of customer service.  Seems I did have the basic plan which doesn't include NASCAR.  Sooo, I had them drop my Nav/traffic/weather upgrade and move me to the premium plan.  I went from $25 for stuff I didn't use anyway to $17 and finally have what I want.  If those idiots would have just included NASCAR in the first place, they'd still be getting 8 or 9 extra dollars out of me.

[SDCVO]

I just installed  the RT 665 and activated the XM. What horrible customer service!!! First time I called the message said it would be a 4 minute wait and I hung up after 30 minutes. Called back a hour later and this time the message said it would be a 6 minute wait and I stuck it out for 45 minutes before they finally answered. The person barely spoke English and I still don't know what packages are available and from reading this thread, I guess I still don't have the traffic service which I tried to tell this person I wanted but am only paying $9.95 per month. Very frustrating but I do love the service and have really only listened to Satellite for many years and have to put up with the crappy customer service...

[Retired Navy Chief]

I get NASCAR on channel 90.  I think you have to pay more for the upper tier package.  David

[VaEagle]

The packages are explained on their website, you can also use your account to change things on the web vs. phone if you like.

http://www.siriusxm.com/ourmostpopularpackages-xm

[faceracer]

I just got mine so I hope that I don't need customer service from the sounds of it. I really like the channels and have about 15 i surf Thur. I think the price is high but I sprung for the 665 and wanted to use all the features. I am a tech kinda guy and like gadgets. I subscribed on line and it was fast and easy. Pulled bike out in the driveway and clicked the button to send a signal. In a few minutes I was rocking. No human interaction and no problem....Face

[CVOThunder]

I just got mine so I hope that I don't need customer service from the sounds of it. I really like the channels and have about 15 i surf Thur. I think the price is high but I sprung for the 665 and wanted to use all the features. I am a tech kinda guy and like gadgets. I subscribed on line and it was fast and easy. Pulled bike out in the driveway and clicked the button to send a signal. In a few minutes I was rocking. No human interaction and no problem....Face

Oh you're such a geek.  Good job man and thanks for the online idea. I've been just calling them but then I only subscribe for 1 month a year...and haven't used in a very long time. Didn't even set up the XM account on Big blue last summer.

Trying to remember what XM radios I have. Bought a stand alone in 2005 then my pickup has it, Blue has it and I also have a 665 on another bike. Seems like I'm missing one...maybe I'm just thinking internet radio access. Wish I had the radar on Big Blue that the 665 does. It came in very handy last year while riding between tornados.

[faceracer]

Oh you're such a geek.  Good job man and thanks for the online idea. I've been just calling them but then I only subscribe for 1 month a year...and haven't used in a very long time. Didn't even set up the XM account on Big blue last summer.

Trying to remember what XM radios I have. Bought a stand alone in 2005 then my pickup has it, Blue has it and I also have a 665 on another bike. Seems like I'm missing one...maybe I'm just thinking internet radio access. Wish I had the radar on Big Blue that the 665 does. It came in very handy last year while riding between tornados.

Thanks that's me! Biker, Legend, Geek!!!!! FACE

[CVODON]

You guys having the customer service problems should try updating on your own online. I have changed my package a couple times over the  years and always completed it online with no problems or human interaction at all. I did call them recently when wife bought anew car that had a year of free service on it and I wanted to change the plan we had been using on her previous car to my sons car. Guy I was speaking with was a little hard to understand, but did offer to change my deal around which resulted in saving $55 if I paid a year in advance. I felt he was tryin, He offered, I didn't even ask.

[Grey Ghost]

Thanks for the thoughts and suggestions COR. Unfortunately, they have my account so botched up that in the list of 5 radios numbers showing on my online account, not one of them is the number that is associated with the radio I do have. I have been over this with them (on the phone - Groan) and they still haven't been able to straighten things out. If I try to add my current, valid radio ID into the online interface, I will be charged again for a new subscription.

I think I will stick with my iPod.