Twolanerider, I just got finished reading all the responses to your post. I am hoping your friend took some notes with dates on them on each issue he had with this inept dealer.(and kept all his receipts and credit card statements ) If so he should first call customer service at mother HD with his issue, ask for his money back and make a note of the date and time of his phone call and request in writing a letter from them if they decline his request for a refund. In Ca. small claims court goes up to $5000.00 dollars. I am hoping for your friend's sake you have something similar wherever you are located. Follow the procedures for small claims court, they usually require the plaintiff to request satisfaction from the defendant in writing prior to filing for a court date. At least here in Ventura County , Ca. they do. If they refuse a refund or fail to respond then he would request a small claims court hearing. You do not take an attorney this is person to person and the judge makes the decision. If he has his paperwork in order and a judge sympathetic to the inept performace of the dealer he will probably win. Then he will get a judgement against them and they have to pay him what they overcharged, or go to superior court. ( if he loses I would drop the issue at that point because superior court usually requires you hire an attorney and in this case moneywise it is not worth it). If the defendant, the HD dealer, fails to show up they automatically lose.( this may not be the same where you are and could have possibly changed since it has been a while since I have been to court) I am not an attorney or in any way associated with any company where I would be allowed to give advice, but I have personally been thru this ( not motorcycle related) and have been successful both times. If I was treated so poorly I would definetly give this a try. Most people break out in a sweat if they get a letter requiring them to pay up or go to court. If he sends a letter to his dealer to refund his money or see him in court make sure he sends a copy to mother HD and the Dealer with a return receipt so he can prove he sent them the letter if he ends up in court. (I love the dealer's response " the engine is just shot because of the amount of miles") Sorry for the long response, but I just wanted to shed some light on what your friends options may be since I have been thru this myself. If he is not good at speaking in public the judge may let someone talk for him. Best of luck to your friend. CAHDBIKER