Don,
This all goes back to a post I put on Aug. 25, 2010. The post was tittled "Look at the amount of metal on primary drain plug". I would put a link up here but I don't know how. Any way most of the metal ended up being from stripped splines inside the clutch hub as well as some minor damage to the hub itself. All three dealers looked at the photo and said the amount of metal was normal and that they would not do the repair under warranty. I was continually told that it was normal and not to worry. When do you get concerned, when the chunks are to big for the drain hole. One dealer told me he would check it out but if he didn't find anything really significant I would be charged a minimum of $500.00. I'm trying to make this short but not doing well. I had a friend help me out and we found the damaged hub, and some damage to the compensator. We ended up installing the SE Compensator, new clutch hub, Energy One clutch plates, the 30 tooth sprocket and the bearings and seals required. As soon as the hub was identified as being damaged I immediately went over to the first dealer that I thought treated me decently until this incident. I had the SM look at the clutch hub at which time he said tough chit now. You took it apart now you own it, I just asked him is this worth loosing a customer and anybody else I can educate about your policy. He just said big F**ing deal. So I never went back, however the rest of the dealers are even worse. I used to own my own business and customer service was number 1, the HD frustration level for me has kind of peaked. Anyway I need a better hub that will accept the Energy One or I will just swap out the entire clutch. No more OEM unless absolutely necessary.
I hope the family you were working so hard to help out is doing better, but I'm sure this economy is not helping.
Thanks
Ray