I took my bike into the HD shop and talked to the Service Manager, hoping to give him the opportunity to rise to the occasion and at least seriously listen to my list of issues. He was very concerned about the air cleaner being off the bike. I told him I had an appointment in 3 days, everything could wait, but he said No, he insisted that he reinstall that immediately. While bike was in the back, it looked to me like the store was having a staff meeting around my bike. Service Manager came back to me after about 30 minutes and the Parts Manager came with him. Service Manager says that he has cleaned the yellow yuck off my pipes, but that the chrome is gone and all that is left is rusted metal. That these are Vance and Hines pipes and not HD pipes so the warranty will be whatever V&H will do. The Parts Manager called up Vance and Hines and they asked several questions which she had to ask the Service Manager about - Was the bike Dynoed, What fuel handling device was being used, what were the dyno results things like that. I just walked away until I calmed down a little. I am thinking a little more than $1,000 in pipes and race tuner and I don't know what labor and I get to ride my bike 4 times looking good. MMmmmmm. Finally I am told that V&H wants digital pictures, which Parts Manager has sent and I am to wait for an answer from them. My air cleaner is reattached to my bike. I asked about the gas tank size and about the low fuel light on gauge not comin on and they will have to check about gauge, but that the gas tank will hold 5.1 gallons. Service Manager removed the wire that used to be attached to my whip and wrapped it up neat. The colored wires that are showing from the spoler lights, he said there was just nothing they could do about that. He had no answer as to why the wires for the heated grips had not been run inside the handlebars, They are just done with me..... as in I get the feeling that they are really so done with me.
Today, I called V&H and just asked them what could cause the yellow yuck on my pipes and they said that #1, they do not reccomend the use of the race tuner with their pro pipes, but that the reason they would get all gold and yucky is because the bike had been ran too hot, most likely during the dyno. I called HD Customer Service, a real nice lady said that the problem of the pipes was strickly for the dealer to handle anyway the dealer wants to handle it. She did say, however, that HD does not know why service departments are putting race tuners on non racing bikes and that if she were to guess, that the bike had been ridden too hard during the dyno. I tried to make an appointment with the store owner, but was only able to leave a message. When I called back, I was able to talk to him. I explained that I had a laundry list of issues of service just not paying attention to details and poor fit and finish. His answer to me was how wonderful the Service Manager had been to me to get a new fairing. This is such a finished issue, I was not sure what that had to do with anything, and since a call from V&H has not come in yet, there was nothing else for us to talk about. I have to wait to hear what V&H says, and the gas gauge has been ordered. I hope I don't get electricuted if I ride in the rain about the wires showing.
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Topic: Oil out the Breather (Read 3588 times)