Jim...might be they're just not used to doing overseas things. Diane was extremely pleasant to deal with, and very accomodating. Perhaps you just caught them on a bad day, as everyone else seems satisfied with their service...everybody can have a bad day. [smiley=nixweiss.gif]
Hmmm..... Maybe, Terry - but you read the blunt email she sent to me. Nothing pleasant, accomodating, or helpful at all about that, just "we've cancelled your order"; I can't believe that they aren't used to doing overseas things either, as their site is all set up to do that. For me, it reads that they will be pleasant and accomodating if taking your money needs no effort. If it does, it's too much trouble for them.... If a new customer wants to order from me, and I'm not used to some peculiarity of his or her order, I'll take the trouble to find out what I need to do to fill the order, not cancel it out of hand.
A bad day? Sure - we can all have them, me as much as anyone. But she had the chance to fix it, and still couldn't be helpful at all. I'd love to see what happens if you buy from them and have a real problem afterwards....
Anyone know the name of a senior person there? I'm really in the mood for complaining about her attitude.

Jim