The ESP Kutter is selling is not the H-D endorsed product, but a product offered by a different company. I'd recommend reading the entire contract before signing anything, just like I do when talking about the Harley endorsed ESP, but this might at least be worth a look. I'd love to see more dealers do the same thing Kutter is doing when it comes to all the anticompetitive BS Harley has been shoveling at the dealers and customers in recent years.
Jerry
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FAQ from the Kutter site:
Is this Harley Davidson’s Official Extended Service Plan?
Harley Davidson will not allow dealers to sell the CNA administered ESP outside of their local dealership at a discount. This plan is administered by CornerStone United, which provides excellent coverage and top notch customer service. Where Harley Davidson chose CNA to administer their ESP; Suzuki & Arctic Cat chose CornerStone United.
Why don’t you sell the CNA administered plan anymore?
Harley-Davidson no longer allows dealers to sell the CNA administered plan online or outside of their dealership. This mandate turned out to be good news. The plans we offer now, in my opinion, are a great package for riders. The coverage is for all parts covered under the factory warranty, a $0 deductible, and repairs can be done at ANY Harley-Davidson Dealership or State Licensed Repair Shop.
What is covered on the Extended Service Contract?
All components / parts covered under the Harley-Davidson Factory Warranty are covered. The plan was built around coverage instead of exclusions. Page 2 of the contract lists the few exclusions.
How does this plan compare against Harley-Davidson’s CNA administered plan?
This CornerStone United administered plan covers all the components and parts as the Harley-Davidson Manufacturer Warranty. Plus the deductible is always $0. Harley-Davison will charge a $50 deductible at a H-D Dealership and a $100 deductible at a non H-D Dealership. It doesn’t matter where you get your repairs, as long as it is a State Licensed Repair Shop, the deductible is $0!
How are Claims Made?
In the event of a claim, the process is very easy.
1. Bring your Harley to any Authorized Dealership or State Licensed Repair Facility.
2. Show your contract or ID card to the Service Writer.
3. The Repair Facility or You must call the Administrator at 1-866-912-2768 to obtain a Claim Authorization Number. If after hours, Repair Facility must call during the next business day.
Can I buy the plan from you, even though I live elsewhere? (Florida, California, Ohio, etc)
Yes, we can enroll your eligible Motorcycle no matter where you live. Enrollment is electronic via email and phone.
Is my Motorcycle eligible?
Your motorcycle must be covered under the Harley-Davidson Factory Warranty. If your motorcycle is outside of the factory warranty, however currently covered under an Extended Service Plan, contact me for your options.
When does the extended coverage start?
The factory warranty coverage begins the day you purchase the motorcycle. The Extended Service Contract adds to the coverage and extends by an additional 1 to 5 years. Example: 36mo contract will cover the bike for an ADDITIONAL 3 years.
Can the contract be transferred if I sell prior to expiration?
Yes! Any remaining coverage can be transferred during a private party sale. This can help increase the value of your bike. The Service Contract can also be cancelled for a refund in the event of a loss, trade-in, or customer request.
Will my local dealer know that I purchased
When you bring your bike in for service or repairs, you will show your membership card to the service writer. This will notify them of your coverage. From there the Service Department will be able to begin the claims process if needed.
How do I purchase the tire & wheel coverage?
The tire and wheel coverage is a stand-alone contract. Meaning you can buy it separately. The enrollment process is the same. This coverage considerably increases your bike’s value. Yes the tire and wheel contract can be transferred during a private party sale.
Are there any additional fees or taxes?
No. Unless you are a resident of Wisconsin, I don’t collect sales tax. Also there are no hidden fees or shipping charges.
What is the deductible for claims?
There is no deductible! $0 for any covered claim. This is the same for repairs completed at any Harley-Davidson Dealership as well as any State Licensed Repair Shop.
I have a question which is not described here. Can I contact you with more questions?
Please do. The best way to get your questions answered is via email. (finance@kutterharley.com). Feel free to email me or utilize the contact form on top of this page.
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