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[Chief]

Jenni Sapyta of Charlies HD has moved to Tri-County HD in Cincinatti.

Her new # is 513-874-4343.



(Corrected spelling)

[Fired00d]

Chuck,
Do you know if she's still going to offer the 20% discount?

 
Ride Safe,
Fired00d
 

[Chief]

Chuck,
Do you know if she's still going to offer the 20% discount?

 
Ride Safe,
Fired00d
 

Sure don't. I called up to Charlies on Friday to ask that, but she was gone already. She just left Charlie's on Friday. I don't know when she'll start in Cinci. I can imagine as PM, she'll have new responsibilities that may get in the way.

[Fired00d]

Sure don't. I called up to Charlies on Friday to ask that, but she was gone already. She just left Charlie's on Friday. I don't know when she'll start in Cinci. I can imagine as PM, she'll have new responsibilities that may get in the way.

Ok, thanks. If you find out something let us know so we can make the changes here.

 
Ride Safe,
Fired00d
 

[cuthbertss]

Ok, thanks. If you find out something let us know so we can make the changes here.

 
Ride Safe,
Fired00d
 

that figures.....

a good thing doesnt last forever..but good for her

[Chief]

 

Nothing has changed.

I just spoke to Jenny and she says same deal. 20% 0ff. She's eager to hear from everyone as she's eager to show her new boss what he's got to look forward to.  She also said she's never seen a place with so many parts.

[Fired00d]

Nothing has changed.

I just spoke to Jenny and she says same deal. 20% 0ff. She's eager to hear from everyone as she's eager to show her new boss what he's got to look forward to.  She also said she's never seen a place with so many parts.

Chuck,
Thanks, I'll update the other post.

 
Ride Safe,
Fired00d
 

 

[cuthbertss]

That is great news!  We need to frame a GTG photo and send it to her at her new shop!

[Air1]

Just made the same discovery a few minutes ago when I called to place an order.

I spoke with Brian all pricing will remain with the 20% discount, so until Jenni gets settled it business as usual at Charlies.

Brian said, she is moving up at Tri-County, Mgr. or equivalent, good for her.

[Fired00d]

Just made the same discovery a few minutes ago when I called to place an order.

I spoke with Brian all pricing will remain with the 20% discount, so until Jenni gets settled it business as usual at Charlies.

Brian said, she is moving up at Tri-County, Mgr. or equivalent, good for her.

Did he mention if customers would have to deal directly with him to get this like they were w/Jenny? If you can get more specifics I can add them back as one of the dealers that offer 20% discount in the thread I referenced earlier.

 
Ride Safe,
Fired00d
 

[Air1]

To quote Brian, he mentioned they will contine to accommodate us with the 20% discount.

They will need to hire someone to help with the load, but he is the go to person for now.

My experience with Charlies HD and Jenni, was no handling fee and very reasonable shipping cost.

Some of the others were off the chart with S&H cost.
 

[Fired00d]

Thanks. I've added them back w/a note that they may have to ask for Brian.

 
Ride Safe,
Fired00d
 

[Chief]

Just fessing up here. Jenni is the correct spelling, not Jenny as I had been spelling it. My bad. Sorry Jenni. 

[110tHunDer]

 
Chuck, thanks for passing along the info. on Jenni.  I called her at the new job today and ordered some things.  She asked where I found out that she moved and I told her, "Chuck from the CVO website let me know."  She asked me to let everyone know she moved and I told her you already did!   She's real excited about her new opportunity and really appreciates our business!

[Chief]

Chuck, thanks for passing along the info. on Jenni.  I called her at the new job today and ordered some things.  She asked where I found out that she moved and I told her, "Chuck from the CVO website let me know."  She asked me to let everyone know she moved and I told her you already did!   She's real excited about her new opportunity and really appreciates our business!

I hope she like her new digs in Cincy. She's an asset, that's for sure.

[110tHunDer]

 
I'm going to have to make a point to go to the store to meet her sometime.  She's as close as she's ever been to me in Cincinatti. 

[Chief]

I'm going to have to make a point to go to the store to meet her sometime.  She's as close as she's ever been to me in Cincinatti. 

[magicl1]

I will see if I kept a copy of one that was posted on the HTT site a while back.  Great lady!  Her husband has usually worked at the same dealership in the past.

Recent comment about her move from the other site:

"She was offered the GM position at Tri-County.  It was released on this site (not cvoharley) before her employer knew.  She must not have wanted to say anything until all the details were worked out. The best thing we can do for her is keep buying parts from her. No offense to Charlies, but I wasn't buying from them before Jenni got there.   
 
It's kinda funny Willy G himself doesn't get talked about as much as Jenni on this (other) site."   

[Texas 103]

Jenny Sapata,.Parts Queen Extraordinare.Formally of Charlie's HD has moved to ....Tri County HD  http://www.tri-countyharleydavidson.com/                                    513-874-4343

Talked to her today she is the GM there and can give us - 20% on Damn near everything including Warranty's. She

has always given me great service . Just wanted to give the everybody a heads up>>Greg

[magicl1]

Jenny Sapata,.Parts Queen Extraordinare.Formally of Charlie's HD has moved to ....Tri County HD  http://www.tri-countyharleydavidson.com/                                    513-874-4343

Talked to her today she is the GM there and can give us - 20% on Damn near everything including Warranty's. She

has always given me great service . Just wanted to give the everybody a heads up>>Greg

Yep, on page 1 FireD00d posted the link that provides a list of discount dealers, several of which are Jenni's former employers as well as her current one with Tri-County HD.  While they may offer the 20% +/- discount, I'm not sure if they come close to her service standards.

http://www.cvoharley.com/smf/index.php?topic=3710.msg69302#msg69302

[cuthbertss]

Yep, on page 1 FireD00d posted the link that provides a list of discount dealers, several of which are Jenni's former employers as well as her current one with Tri-County HD.  While they may offer the 20% +/- discount, I'm not sure if they come close to her service standards.

http://www.cvoharley.com/smf/index.php?topic=3710.msg69302#msg69302

i have a business trip thataway coming up...maybe get to meet herself in person!!!

[ccr]

i have a business trip thataway coming up...maybe get to meet herself in person!!!

Say Hi to her from all of us.  Tell her we love doing business with her, her service is always top notch.  Have a good trip too.

 

[magicl1]

i have a business trip thataway coming up...maybe get to meet herself in person!!!

I am still trying to find the picture of Jenni and her husband but if I don't, maybe when you see her you can secure one so we can all put a face with the name.  That's ok if you keep the autographed copy! 

[ccr]

I am still trying to find the picture of Jenni and her husband but if I don't, maybe when you see her you can secure one so we can all put a face with the name.  That's ok if you keep the autographed copy! 

Great Idea.  Funny how one can become famous, or at least infamous.  All over the phenomenon of the Internet.

[CVOJOE]

Good for her! 

She also sells a lot of stuff on ebay as well and always sends a personal 'thank you' and business card. Class act for sure. Will have to look her up on my next trip that direction to visit my daughter.

Joe

[flyingwillie]

Jenny Sapata,.Parts Queen Extraordinare.Formally of Charlie's HD has moved to ....Tri County HD  http://www.tri-countyharleydavidson.com/                                    513-874-4343

Talked to her today she is the GM there and can give us - 20% on Damn near everything including Warranty's. She

has always given me great service . Just wanted to give the everybody a heads up>>Greg

I need to buy the extended warranty on the 06 Haze.  Is she the best deal around?  thanks for any advice...my warranty expires in April. 

[flyingwillie]

I just got off the phone with Jenni at Tri County HD in Ohio.  She quoted me 20% off the extended warranty:

2 year.......retail $1,019 less 20%=$815.20
3 year.......retail $1,199 less 20%=$959.80

Obviously the 3 year deal is better value although I won't keep the bike that long. 
Seems like a good deal ()

[Air1]

Those are good price quotes, I just paid $964 for 2 years for my 05 V-rod, plus there may not be any sales tax since its out of state.

Depending on the states insurance regulators, some dealers can set their own prices.

I checked with dealers in four different states, end up buying from Adamec in Orange Park, FL

[Air1]

Of those who have purchased from Jenni at the new digs (Tri-County), what has been the S&H charges?

The last time I ordered from Jenni at Charlies S&H it was $10, because of my level of OCD I've always got a list of "I wants" so I tend to add on to the order.

[magicl1]

Of those who have purchased from Jenni at the new digs (Tri-County), what has been the S&H charges?

The last time I ordered from Jenni at Charlies S&H it was $10, because of my level of OCD I've always got a list of "I wants" so I tend to add on to the order.

She has always maintained reasonable shipping and handeling programs so I doubt it will change.  Others bait you with even lower discounts then take a bite out of your OCD cash reserves with their "handling" charges.

[110tHunDer]

Of those who have purchased from Jenni at the new digs (Tri-County), what has been the S&H charges?

The last time I ordered from Jenni at Charlies S&H it was $10, because of my level of OCD I've always got a list of "I wants" so I tend to add on to the order.

I just got a battery and a fender spear from her.  Box was heavy due to the battery.  S&H was either $13 or $15, can't remember which now, but it was reasonable as always.  It's never been the same amount 2 times in a row for me, though.  I think she probably just passes along the cost she pays UPS without any markup.  At least that's the way it seems.

[Air1]

That was a very reasonable S&H charge for a battery, the UPS was probably more then $19.

[porthole]

i have a business trip thataway coming up...maybe get to meet herself in person!!!

Maybe she'll loan ya a bike to try too 

[cuthbertss]

Maybe she'll loan ya a bike to try too 

well that'd be just a darn shame there wouldnt it

[porthole]

I just got a battery and a fender spear from her.  Box was heavy due to the battery.  S&H was either $13 or $15,

UPS now charges $20 for a haz mat fee. Was the battery dry?

[porthole]

Depending on the states insurance regulators, some dealers can set their own prices.

"Service Contract", not insurance.

[porthole]

well that'd be just a darn shame there wouldnt it

Ya got a rep to live up to there Scot, why break it now 

[110tHunDer]

That was a very reasonable S&H charge for a battery, the UPS was probably more then $19.

UPS now charges $20 for a haz mat fee. Was the battery dry?

I just took a look at the invoice.  $13 shipping charge.

It's a standard H-D AGM battery.  Not sure of the composition of those.

[flyingwillie]

I just got off the phone with Jenni at Tri County HD in Ohio.  She quoted me 20% off the extended warranty:

2 year.......retail $1,019 less 20%=$815.20
3 year.......retail $1,199 less 20%=$959.80

Obviously the 3 year deal is better value although I won't keep the bike that long. 
Seems like a good deal ()

I dropped the SEUC off at my local dealer last night and got the following quote on the EW:

2 years........$1499
3 years........$1799 (including tire and wheel option)

Yes, they can charge anything they want.  I am pretty sure Jenni will get my
business!
 

[magicl1]

I dropped the SEUC off at my local dealer last night and got the following quote on the EW:

2 years........$1499
3 years........$1799 (including tire and wheel option)

Yes, they can charge anything they want.   I am pretty sure Jenni will get my
business!
 

Things have changed over the years so there may be a few states with some control over Extended Warranty (EW) policy charges.  However, only Life and Disability have Rate controls.  In many cases, the lender will have a policy to limit what is charged for EW if it is included in the contract.
The lender can't require that the EW policy be purchased, but sometimes the F&I person at the dealership will say "I (suggesting the financial institution like HD Credit) can knock a point off the finance rate if you purchase the extended warranty".  All this does is put money in their pockets today versus earning that 1 point spread over the life of the contract in the finance charge.
In the old days, some dealers were "self insuring" their extended warranties, but the banks and other lenders put a stop to that since they are responsible for providing coverage if the dealer sold their store or went out of business (I think the contract has the Holder in due course statement that makes them liable).

Jenni's deal looks pretty good.  The dealer still makes money.

   

[porthole]

In the old days, some dealers were "self insuring" their extended warranties, but the banks and other lenders put a stop to that since they are responsible for providing coverage if the dealer sold their store or went out of business (I think the contract has the Holder in due course statement that makes them liable).
   

I think consumers and consumer advocate groups had a lot more to that then the lenders did.

Having worked at several dealers that sold their own policies and refused to work on any "other's" policies it was inevitable that the programs would not last.

[magicl1]

I think consumers and consumer advocate groups had a lot more to that then the lenders did.

Having worked at several dealers that sold their own policies and refused to work on any "other's" policies it was inevitable that the programs would not last.

Porthole,
Pehaps a combination of both.
When the customer's began to complain, the bank's attorneys sited the "holder in due course" puting the bank at risk.  That happens even when an "approved" extended warranty company went under.  If a dealer refused to comply, I had to stipulate my contact approvals "not to include" a self insured Warranty.  It was not long before all financial institutions (including captives) put their foot down.  As you probably know from being in the business, when some dealers loaded up a contract with a $2,500+++ Extended Warranty, lenders began placing limits on what could be included in the amount financed.
I will add that in the event of a "Repo" at least the lender's could count upon an accurate refund of unearned premiums for Life and Disability.  However, the extended warranties are another story.  It was not as easy to get a dealer to calculate and refund "their markup" portion of the extended Warranty.  Ultimately this passes on to the customer as a higher deficiency balance.

[flyingwillie]

I went ahead and bought the 3 year EW with the tire/wheel option from Jenni.(just over $1100)
I will be in Cinci this week and will go by her new place of employment (Tri County HD) and meet her.  Still not sure exactly her position.  Today, she answered the phone saying "parts".

[ccr]

I went ahead and bought the 3 year EW with the tire/wheel option from Jenni.(just over $1100)
I will be in Cinci this week and will go by her new place of employment (Tri County HD) and meet her.  Still not sure exactly her position.  Today, she answered the phone saying "parts".

Yeah, but I had to write a check last week, first one I have had to write in maybe about three or four years.  I wrote 1999 in the year column. .................... Some of ole chicks are slow to learn new tricks.

 

[flyingwillie]

I went ahead and bought the 3 year EW with the tire/wheel option from Jenni.(just over $1100)
I will be in Cinci this week and will go by her new place of employment (Tri County HD) and meet her.  Still not sure exactly her position.  Today, she answered the phone saying "parts".

I met Jenni yesterday at Tri County HD.  Her title is Gen Mgr. and she sits at a desk out on the showroom floor so she can see the action.  She introduced me to the owner as well.  By today's standards a small dealership but everyone was extremely friendly.  I bought some additional parts from her at 20% off.
I'll check out the other dealerships in the area as time allows.  I have heard good things about Aces to Eights HD.

[MUFFMAN]

I talked to Jenni this morning. She is putting a price together for me.

[Fired00d]

I met Jenni yesterday at Tri County HD.  Her title is Gen Mgr. and she sits at a desk out on the showroom floor so she can see the action.  She introduced me to the owner as well.  By today's standards a small dealership but everyone was extremely friendly.  I bought some additional parts from her at 20% off.
I'll check out the other dealerships in the area as time allows.  I have heard good things about Aces to Eights HD.

 
Ride Safe,
Fired00d
 

[geezerglide]

Just got off the phone with Jenni, following up on an order. have been dealing with her for the past 3 - 4 years and different dealerships and always great service and great prices.

geezerglde

[Air1]

Still dealing with Charlies HD, they've been great.

They forgot to send the current HD promotion "Travel pack" on my last order, so they are sending it free with other "OCD" items I've added due to other threads on this forum.

[cuthbertss]

Still dealing with Charlies HD, they've been great.

They forgot to send the current HD promotion "Travel pack" on my last order, so they are sending it free with other "OCD" items I've added due to other threads on this forum.

hey..i just received a VERY expensive box from them today....  no stinkin free nuttin...
but it still had Jennis name on it too! lol

[Air1]

Give them a call, thats what I did.

[BALIS]

Did someone have her e-mail address ? Thanks
Balis

[MUFFMAN]

Did someone have her e-mail address ? Thanks
Balis

Yes , it is jsapyta@aol.com.

[cuthbertss]

Give them a call, thats what I did.

i might...  i didnt even know about the free whatchamacallit

[magicl1]

 
Ride Safe,
Fired00d
 

Jenni said a photo would be posted to the Tri-County web site in the next few days for all of those wanting to put a face with the name.   

www.tri-countyharleydavidson.com

[wenchal]

I called her on extended warranty for 08 SEUC, will buy from her - if HD ever decides to make the bike...

[hard10]

I placed an order with Jenni last night. Once again she was very helpful knowing the part number off the top of her head! She asked that I please tell everyone that she is now at TriCounty and to keep the orders coming. I told her I'd pass along a post!

[flyingwillie]

I placed an order with Jenni last night. Once again she was very helpful knowing the part number off the top of her head! She asked that I please tell everyone that she is now at TriCounty and to keep the orders coming. I told her I'd pass along a post!

I went by to see her again yesterday before I fly home to Atlanta.
I picked up some parts she ordered for me when I was there buying the extended warranty.  She knows her stuff for sure! 

[ccr]

Thanks for the update on where Jenni is located.  I just placed an order with her - prices much lower than anywhere else - and was in stock and she promised to ship today.  Great service. 

[spydglide]

Thanks for the update on where Jenni is located.  I just placed an order with her - prices much lower than anywhere else - and was in stock and she promised to ship today.  Great service. 

Ya been 'living right', as they say.    har!  spyder

[magicl1]

Jenni said a photo would be posted to the Tri-County web site in the next few days for all of those wanting to put a face with the name.   

www.tri-countyharleydavidson.com

for those of you who have been waiting for the face attached to the voice over the phone.  Their new web site is up with Jeni's picture.

http://www.tri-countyharleydavidson.com/miscpage_005.asp

[cuthbertss]

Thanks for the update on where Jenni is located.  I just placed an order with her - prices much lower than anywhere else - and was in stock and she promised to ship today.  Great service. 

I spent some more cash with her recently lol...

she is quite pleased with us contacting her to help build her rep in her new house...  she has definitely earned it!

spend spend spend

[Fired00d]

Scot,
I noticed in the link that magicl1 provided she's the Assistant General Manager do we still need to contact her to get the discount?

 
Ride Safe,
Fired00d
 

[cuthbertss]

Dood. I would. She is fun to talk to and loves to visit with us!    Asst GM. Maybe she can get discounts on the bikes too !!!!

[Fired00d]

A discount on a bike would be nice. Wonder if they are a MSRP dealer?

 
Ride Safe,
Fired00d
 

[cuthbertss]

Can't hurt to ask

[ccr]

I ordered a part for the road king from her and she sent a letter thanking us for tracking her down and continuing to use her to find parts, the discount and she mentioned that she has been in the business for 21 years.  Jamey said she must have started when she was 7. 

[WFP]

She yelled at me when I told her the price of my new scoot...but I knew it was a little over msrp.

A discount on a bike would be nice. Wonder if they are a MSRP dealer?

 
Ride Safe,
Fired00d
 

[RedDevil]

I called Jenni and got my 5-year extended service plan from her...20% off.  Received the paperwork/receipt from her two days after I bought it.  I will definitely be buying my parts from her.  She's pleasant to talk to and really wants our business.  She asked me to say hi to everyone and to get busy and start buying more stuff from her.   

   

[amigo Jorge]

I called Jenni and got my 5-year extended service plan from her...20% off.  Received the paperwork/receipt from her two days after I bought it.  I will definitely be buying my parts from her.  She's pleasant to talk to and really wants our business.  She asked me to say hi to everyone and to get busy and start buying more stuff from her.   

   

Good idea  for my Springer since I didn't get the extended warranty.....

[RedDevil]

Good idea  for my Springer since I didn't get the extended warranty.....

It's piece of mind mi amigo.  I'm not planning on doing any major internal mods to my engine, so the extended works for me.  Plus, with my luck with nails and screws, the wheel/tire road hazzard is one of the best additions I've ever made.   I've already used that on my Jester.  Got the rear tire replaced, at no cost to me, after taking a sheet-metal screw in it.