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[Winhawk]

Is that the NIM that they are replacing?

[Rock N Roll]

I'm not sure what an "NIM" is but what they replaced is a small black module that fits inside the fairing.  It is about the size of a credit card but about 1/4" thick.  It has a quick disconnect and a coax type cable coming out of it.  From what I understand, this unit tells the audio output what system to play, i.e. radio, iPod, etc.  I rode 80 miles home from my dealer yesterday and everything worked perfectly!  This morning, I went to ride again and "Nothing"!  No music, no voice directions from the GPS, no intercom and now it seems like my iPod itself has died.  I have it plugged into my PC right now and it won't even show being charged.  I think it's "dead"!  I plugged in another iPod when I got home this evening and at least the iPod worked and music played like it is supposed to!  I'm going to have to try again to see if the second iPod solves the other problems.  I'm plenty old enough to remember when motorcycles didn't have iPods or radios.  I think we were all better off then!  Ride safe!

[Winhawk]

The NIM is the navigation interface module. There were problems with the first generation.  The Moco seems to have remedied the problem. Sorry about the dead iPod. Apple or Harley should replace under warranty.

[Deep Blue Dives]

We have several long threads going on in the Electronics thread about this.  Some have been successful by replacing parts of the IPOD interface, Head Units, etc.  

It really appears to be a bug between HK Head Unit and the IPOD.  It has been driving all of us nuts with brand new SESG3's.  http://www.cvoharley.com/smf/index.php?topic=70413.0
Keep having your dealership drive MoCo nuts about this problem.  Maybe they can direct HK to fix it.

[MadCVORG]

I've had the same problem with my iPod since Day 1.  Lots of discussion, but the bottom line is that if any of you have a problem, head to your dealer and have them look at it.  If it happens again, go back. H-D, HK, and everyone else can point fingers at the other guy, but the bottom line is that we, as customers, need to make the MoCo painfuly (and financially, in terms of Service Time) that they have a problem. 

[LTbawb]

I also have this cutting out issue, but mine does not seem related to GPS audio output since it's been doing since before I used voice on GPS. Dealer on trip replaced the connector, few hundred miles later it"s doing it again. There is no apparent pattern leading up to the audio dropping while riding. Smooth surface etc. Any feed back appreciated.
I also have that dangerous low speed serious handlebar wobble, WOW It's scary & dealer has no explaination.!

[Rock N Roll]

Bob,

I started this thread and have not yet been able to resolve my iPod issue but I have not given up either.  It has become a challenge now!  I am bringing my RG back to my dealer on Saturday.  They have been talking to Technical Services at the MoCo and have some new ideas to check out.  H-D is well aware of the problem!

Regarding your front wheel wobble, that is much easier to fix.  I had the same problem as has others on this site.  The problem is the torque, or lack thereof, of the neck bearings.  The torque setting the factory puts on the neck bearings does not allow for the bearings seating in once the bike is put on the road.  I had my dealer check the neck bearings.  They found them very loose which is what was causing my wobble at deceleration.  After they tightened the neck bolt, I have not had any more wobble!  It's a simple fix and should be covered by your warranty.  Mine was.

Ride Hard! Ride Safe!

Rock

[Laconia]

I've owned two of the 2011's, lost one with hurricane Irene in the North East, long story, put out a dealer search and got another exactly like the one I lost, both of them had iPod issues, the first they replaced the wire in the bag which helped but both the first and the second, when it happened / happens I shut the iPod down and listen to the radio for a few miles then end up reprogramming it by going through the play list, and resetting my top picks / shuffle etc - it then starts to work and will continue for several weeks without an issue.  Both of them acted exactly the same, at this point I would not bet on the cable being faulty on the first one.  I too would be leaning towards the "NIM".  It will be interesting to see what the MoCo comes up with......

As far as the iPod stopping, almost sounds like it received a charge, my want to check the wiring and confirm they have not charged a wire by chaffing etc, that is a speaker or control........

Appreciate the time you take to keep us updated.......

[Rock N Roll]

Since my last post, I returned to Harley Davidson of Baton Rouge to see what the MoCo had come up with to correct my i-Pod issue.  What they wanted to do was have me remove the on board GPS from the bike so no interference could occur.  We did this and the i-Pod worked.  Thought the problem was solved until on my way home the i-Pod quit again.  This time it was dead, totally dead!  The i-Pod is supposed to be charging while in the docking station on the bike.  The problem was not lack of charge.  The unit was, in fact, dead.  I replaced it with an Apple i-Touch I use frequently and everything worked like it is designed to!  I then called HDBR to see what to do to get the CVO i-Pod replaced.  They contacted the MoCo to find out the original i-Pod is under warranty by Apple so the unit has to go back to an Apple store.  HDBR's Service Manager, Sam Bourque, offered to take the unit to Apple for me but I thought I had put Sam through enough headache to fix this problem already.  I haven't taken the unit to Apple yet but the i-Touch is still working.  As soon as I see what has to be done to have the CVO i-Pod replaced under warranty, I will post to let everyone know.  I believe replacing the NIM is what fixed my problem.  I also think the i-Pod going dead was just a coincedence.  I hope I'm right!

Ride Hard, Ride Safe!

[Robmay]

Did you ever get the original iPod replaced by Apple? If so, is it working okay now?

Thank you!

Rob

[Rock N Roll]

Did you ever get the original iPod replaced by Apple? If so, is it working okay now?


No Rob, I have not replaced the original I-pod that came with my RG.  I still need to do that.  However, I'm still using my I-touch and it works just fine!  Have been on several long rides and no problem at all with the I-touch working like it is supposed to.  I really don't think my problem was the I-pod unit.  IMO, I believe it was the NIM.  After my dealer replaced that part, it has worked every time!  I have to give credit to Harley-Davidson Baton Rouge.  They kept working at it until the problem was solved and I was satisfied.  I have always gotten exceptional service from HDBR.  It's hard to understand some of the problems I read on this forum other riders have with their dealers.  I've always received exceptional service at mine.  I have three other dealers closer to my home but I will continue to buy where I get great service!   I work in New Orleans but would not buy a quart of oil from New Orleans Harley Davidson!  Having said that, I guess I can understand why some folks don't get good service from their dealers.  I'm just fortunate to have a good dealer to go to!  Ride safe!

[hdguy1]

Have them check the cable as well as the docking hardware to the iPod.  Mine was doing something similar and the docking hardware was broken. I have no idea how that happened as I never disconnect the iPod.

X2

[Glenncarp]

Yes, I'm familiar with shake mode to change songs.  That isn't the problem but thanks for your input.  I picked up my bike from the dealership late today thinking the problem was solved.  It worked until I left the parking lot.  As soon as I hit the street, it stated cutting out again.  My dealership is determined to solve the problem but it is still a work in progress.  Next step is to contact the MoCo's technical services department again tomorrow.  After that it's on to the district H-D rep.  It has become a challenge now! 

Might be a stupid question, but is your GPS on when it cuts out? had my Zummo 660 replaced twice and the second time I installed the replaced unit I had the speaker switch in the middle and the GPS on mute (hate voice interrupting my music) Since the GPS was muted, but speaker switch was on, the GPS voice cut off the music even though the GPS volume was on mute.

See above, stupid question, but it took me 4 "what the f@%&s" and 5 stops for the bulb in my head to light up. 

[Rock N Roll]

Might be a stupid question, but is your GPS on when it cuts out? had my Zummo 660 replaced twice and the second time I installed the replaced unit I had the speaker switch in the middle and the GPS on mute (hate voice interrupting my music) Since the GPS was muted, but speaker switch was on, the GPS voice cut off the music even though the GPS volume was on mute.

See above, stupid question, but it took me 4 "what the f@%&s" and 5 stops for the bulb in my head to light up. 

IMO, that's not a stupid question!  I understand exactly what you are talking about.  I too don't like the GPS interrupting my music so I typically have the GPS set to mute.  I prefer to just read directions on the GPS.  Early on, my dealer and I checked this to make sure it wasn't causing my problem.  I even removed the GPS entirely but my music while riding continued cutting out with the GPS at home.  My dealer replaced the Navigation Interface Module and that corrected the problem, at least on my RGU.  I'm still using an i-Pod touch that I use in other vehicles.  The i-Pod that came with my FLTRUSE quit working about the same time I was having the problem with my music cutting out.  Mine has worked just fine since the NIM was replaced.  Thanks for your input.  Ride safe!

[Goose]

2013 SERGC here with the same issue. I don't have GPS so it's not related to the NIM issue as far as I can tell. I guess it's earbuds until someone comes ip with an answer.