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[sadunbar]

Just got off the phone with HD Customer Service. The rep tried to tell me the same thing about there are no updates so that is why it doesn't recognize the device. I explained that on my 2014 CVO Limited the device was recognized every time I checked even though there where no updates required. I mentioned that everyone I know with a 2015 CVO is having the same issue. I was put on hold so the rep could ask a tech. The tech's response is that they are aware that Naviextras will not recognize the 2015 models and are currently working with Naviextras to resolve the issue. HD File # 2399153

So, long story short, this is a known issue to the MOCO - and the customer tech was unaware this was a known issue so he just made up an answer...  Good for you for challenging his "made up" answer and getting to the bottom line.  All these years and the MOCO still doesn't have a system for making their HD customer service techs aware of ongoing problems...

[FLSTFI Dave]

Good job Joe in finding out about the issue and getting HD to admit its a know issue.  Thank you for sharing the information with everyone.