...I was told April/may of 2011 that mine would come in
but it arrived early
your a sale...believe me they want the bike to come in fast too 
Back when I bought my FLHTCUSE4, I had been looking around the dealers for one, and came across 2 at the same dealer in WV. They wanted $4000 over MSRP. I hopped back on my bike and never looked back. The way I look at it is the dealers need me much more than I will ever need them. If I don't get a new bike, I will survive. If they don't sell bikes, they will not survive. One week later, the closest dealer to me got one in and I happened to stop by at the right time and picked it up for MSRP on the spot. That dealer had just told me that week prior that they had none of these bikes coming in at least through January 09 shipments and had no idea if they would be getting any at all. That was at the end of October 2008 and rode mine out of there on November 5th, 2008. What it boils down to, IMHO, is that it depends on who you talk to at the dealership. I don't think most of the employees have a clue what they are REALLY getting in, and of the few that actually should know, half of them don't seem to understand the system or the reports they receive. Then, of course, there are the ones that will tell you that they are getting in what you want, just in case they do get one and then they can be the one to make the sale.
When it comes to servicing your bike, it doesn't really matter where you bought it. The service department makes their money by servicing bikes and they make money on warranty work as well as any other repairs. As most of us already know, even if you bought your bike at the dealer servicing your bike, they still treat you like chit.