Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[harleyteam]

-----

Canceling Credit Cards - Priceless!

Be sure and cancel your credit cards before you die.
This is so priceless, and so so easy to see happening, customer service
being what it is today.

A lady died this past January, and Citibank billed her for February, March
and April for their annual service charges on her credit card, and added
late fees and interest on the monthly charge. The balance had been $0.00,
now it was somewhere around $90.00.

A family member placed a call to Citibank. Here is the exchange:
Family Member: "I am calling to tell you she died in January."

Citibank: "The account was never closed and the late fees and charges still
apply."  

Family Member: "Maybe, you should turn it over to collections."

Citibank: "Since it is three months past due, it already has been."

Family Member: So, what will they do when they find out she is dead?"

Citibank: "Either report her account to frauds division or report her to the
credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?" (I really liked this
part!!!!)

Citibank: "Excuse me?"



Family Member: "Did you just get what I was telling you - the part about her
being dead?"

Citibank: "Sir, you'll have to speak to my supervisor" (Duh!)
Supervisor gets on the phone:



Family Member: "I'm calling to tell you, she died in January."

Citibank: "The account was never closed and late fees and charges still
apply."  (This must be a phrase taught by the bank!)        ;


Family Member: "You mean you want to collect from her estate?"


Citibank: (Stammer) "Are you her lawyer?"

    
   Family Member: "No, I'm her great nephew."  (Lawyer info given)

Citibank: "Could you fax us a certificate of death?"


Family Member: "Sure." (Fax number is given)
After they get the fax:

Citibank: "Our system just isn't set up for death. I don't know what more I
can do to help."  

Family Member: "Well, if you figure it out, great! If not, you could just
keep billing her. I don't think she will care."


Citibank: "Well, the late fees and charges do still apply."  (What is wrong
with these people?!?


Family Member: "Would you like her new billing address?"


Citibank: "That might help."

Family Member:  "Odessa Memorial Cemetery, Highway 129, Plot Number 69."

          
Citibank: "Sir, that's a cemetery!"

     Family Member: "What do you do with dead people on your planet?
(Priceless!!)

 

 

[Special_Ed]

There is a sad truth in this story. The credit card that my mother has used for years has always been in my fathers name. After he passed last year she kept using the card, she was the one paying the bill. Some how an error ended up on the bill and she called to get it corrected. The women from the card company threatened my mother, 78 years old, with jail and criminal charges because the card was in my fathers name and she was using it.

My mother, by now very upset, told the women that she would "cancel the damn card then", and after using their card for close to 30 years would never use them again. The women explained that my mother couldn't cancel the card because it wasn't in her name!

I think the card is in a drawer somewhere and we don't talk about credit cards with my her anymore.

Ed [smiley=pepper.gif]