I stand by what I said.
He didn't care enough about the problem to take care of it in a timely manner.
If you think that is jealousy or an attack on his wealth, you need to read what I said and try to understand it.
I'm curious if, when he called Harley, he said something like...
"Don't you know who I AM...? I own Four FOUR cvo's."
Now, after four CVO's, he's going to teach them a lesson and not buy anymore new Harleys.
I sold a kid a car once, and told him if he had any trouble, give me a call and I'll see what I can do. He called me a year and a half later and wanted me to pay for the battery he had to put in 3 months earlier.
Greg Noller
Sergeant Major
United States Army (Retired)
Round Mountain, Texas
Ok Sergeant Major (though not sure what your retired senior enlisted rank suddenly has to do with the efficacy of anyone's position), what if that same battery had been giving you some small but persistent problem prior to your selling the car? But you just never quite got it fixed. Despite failed efforts at fixing it you tell the (now new) owner that he's free to bring it back to you to further deal with the battery sometime later on. The battery had acted up before. You knew it. You admitted it. It had been documented. You didn't tell the kid how quickly he had to bring the battery back to you. You just said you'd deal with it.
Mike's problem had been recurrent and unresolved
under warranty. While still under warranty it was documented. The problem persisted. So the warranty claim was never resolved. The service rep on the road was really irrelevant to all that except that he was, yet again, further documentation of the still ongoing and unresolved problem.
Admittedly, if Mike had just been smart enough to spray a little Motorkote on his battery it would have been good. In fact he might not have even needed gasoline any longer as the stuff is so good it would have provided propulsion all on its own. But Mike didn't have Motorkote. So all he had was an ongoing, existing and still unresolved warranty claim that fully pre-dated the expiration of the warranty.
If if was a new failure that happened even one day after the warranty expired and Mike was bitching about the MoCo not fixing it I'd say he was being a whiney sofomoabeach who was asking for something extra (or that he should have sprayed Motorkote on it). But that's not what happened. Now, admittedly, Mike is an asshole (hi Dawg), but that is separate and apart from the fact this particular bike problem was a straight up warranty claim that the MoCo had yet to get fixed (and was still responsible for because they had not).