"If you have the secret to curing a common issue, telling your competition the secret is not good business."
So why tell everyone to load a lifter to a specified length? Or why say "we do this everyday walk in the park"? Essentially sharing info? tooting ones own horn? I don't know. Here's another school of thought, the shop that is willing to articulate a cure that some may not have the skills/equipment to perform may indeed get increased buisness. In the 40 + years I've been riding this brand, countless things have come up that the finder thinks/hopes will make them lots of dollars, but there are very few wealthy independent shop owners. Everything from Singh grooves to compensator trays, but they were shared, and that's important. The shop that doesn't spend it's time putting others down will get more buisness everytime. Negativity is usually a losing buisness model.