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[LovemyCVOgirl]

My new Toyota Tundra had 1,500 miles on it when I got in a really bad hail storm in Texas.  $8K later in damage I got it back from the body shop.  I been driving it for a few months and have  distortion looking out the front windshield when driving in the sun.  The other day I got a ladder out, climbed up and was going to try some cleaner to see if there was improvement.  Upon inspection I have found that it is covered with clear coat!   .   Further inspection shows all the windows have clear coat on them!  Yes, I could take it back to the body shop but I've had it there 3 times for other issues they created and as they fix one I leave with another.  Short of saying they are doing it on purpose, I won't take it back.  I tried using lacquer to remove the overspray and it only removed about 40%.  Do you think a buffer and rubbing compound will help?

[ultrarider123]

ROYAL BLUE !

Just kidding, Judy.

That's awful!  Poor quality repair work is one of my burrs under the saddle.  Is this vendor a preferred place for insurance repairs with your insurance provider?  I would still take it back to them, contact your insurance company and report the issue.  You may not want to get the insurance company involved but that may either get them off their butt to repair it and/or they may give you another place to use in getting it REALLY repaired.

[Fired00d]

Google is your/our friend - "how to remove clearcoat from glass".

 
Ride Safe,
Fired00d
 

[LovemyCVOgirl]

Google is your/our friend - "how to remove clearcoat from glass".

 
Ride Safe,
Fired00d
 

Thanks Gary!  It appears that any method I chose will require lots of scrubbing.   

[grc]

Thanks Gary!  It appears that any method I chose will require lots of scrubbing.   

Unfortunately any solvent strong enough to easily wipe off a modern clearcoat would also be prone to attacking lots of other stuff.  I fully understand your reluctance to take it back to the fools who messed it up in the first place, but I still think that is the best approach.  As mentioned earlier by Haird, you're best approach IMHO is to first contact the insurance company.  They have a lot more leverage with this lousy shop than you do, since they are the ones paying the bill and also have the ability to remove them from their approved shop list.  Even idiots and morons in the body shop business don't want to tick off insurance companies and adjusters, unless they just really want to go out of business.

Jerry

Oh, I forgot to mention, the pro's use tools to do the rubbing and buffing, which is much easier than trying to do this sort of thing by hand.  And if they screw something up, as opposed to you doing it yourself, they are still responsible to fix it.  If you haven't priced a windshield and its trim lately, it's not exactly an inexpensive proposition to replace them.

[CVODON]

Did you use a Collision repair center your insurance company stated was preferred? If so you have to call them and advise what you have. I retired as a company adjustor and we had a fellow who's job was to follow up on complaints . The csi (customer service rating) is how the workload is controlled to approved shops, low rating/no work to that shop or complete turn-off. Please contact the Insurance company so they can prevent some other person from getting this kind of work.
That being said, If you want to do it yourself. You need to tape off the area immediately around the glass and the cover everything else with solvent proof paper before you start. But why not just complain, go to another shop you trust and have the insurance company pay for the repairs then they can back-bill shop who did crappy work, and they will back-bill if they suggested this shop. Messes like this are why in this day and age you are better off using a recommended shop then at least you have someone behind you with influence.
If it was a shop you chose on your own... then good luck.

[LovemyCVOgirl]

Did you use a Collision repair center your insurance company stated was preferred? If so you have to call them and advise what you have. I retired as a company adjustor and we had a fellow who's job was to follow up on complaints . The csi (customer service rating) is how the workload is controlled to approved shops, low rating/no work to that shop or complete turn-off. Please contact the Insurance company so they can prevent some other person from getting this kind of work.
That being said, If you want to do it yourself. You need to tape off the area immediately around the glass and the cover everything else with solvent proof paper before you start. But why not just complain, go to another shop you trust and have the insurance company pay for the repairs then they can back-bill shop who did crappy work, and they will back-bill if they suggested this shop. Messes like this are why in this day and age you are better off using a recommended shop then at least you have someone behind you with influence.
If it was a shop you chose on your own... then good luck.

This shop came highly recommended by adjusters and the dent wizard guy.  I couldn't find any negative about them.  The first time I got it back the paint had dimples in it so bad you could see them 10 ft away.  I ran my hand across the hood and it felt like sandpaper.  I bitched and they redid it.  When I picked it up there was clear coat drips that had hardened and we're hanging off the lower fenders.  They took it back.  When I picked it up, again, there were scratch marks up and down the side doors and rear panels.  Deep enough in the clear coat that it couldn't be buffed out.  Needless to say they determined that the cord from the buffer was scratching the clear coat.  It was sanded down and clear coat sprayed again.  Now maybe you understand why I don't want to take it back there.  Every time they fix one mistake they create another.

[Chains]

Adjuster is on the payroll of the body shop on the side. I would call him and tell him what I thought of his recommendation and maybe even let my insurance company in on it as well.

[Rooster]

When it comes to those paintless dent removal guys. Best to check with usually the Used car Manager at a dealership. He will know the right guy as there are very few that can really make a dent look like it was never there. Trust me there a lot of them that leave waves even though they will tell you they know how to do it right.

[CVODON]

The adjustor who recommended the shop, did he work for your company? If not where and why were you talking with him? Was he a friend? If he was a independent adjustor then his opinion is his, if he works for a regulated insurance company he can not recommend ANY shop unless it is approved by the company he works for. Otherwise this is showing favortism and he is in trouble, or will be once you contact his manager.
YOU really need to stay on this, not sure why you would take a recommendation from a PDR guy, What does he know that would make him able to recommend a shop. I would guess neither the adjustor or the PDR guy have ever done any bodywork.
In the future if you want recommendations you should call your company and let them help. Hopefully you were not looking for someone to help with your deductible or save you a few bucks over what the insurance company paid you, if you were.... bad deal and now you are on your own.