What a day. I met the factory rep, first thing that he looked at on my bike was the exhaust and scanned my tune to verify it was a harley tune.
He actually crossed referenced it to confirm this personally. Which was ok because it was their tuner.
However he was very adamant about voiding warranty and that It is their immediate way out if you have used another tuner.
If it wasn't then he would have blacklisted the bike right then and there.
He didn't like my Thunderheader slip ons. Nor my Dakota digital gauges. He took pictures of my bike, tune, exhaust, gauges etc,
He actually watched my video and discredited it because I didn't get my vin in the video. He did allow me to ride my bike the way I ride to get it to sump.
I was able to get the bike to sump.
The rep then tries to get me to let them try an oil pump, and call it a day.
I advised him that I have been on this forum and seen how harley is using people as guinea pigs with replacing pumps here, pumps there, wrong numbers here old stock there.
And that I have no interest in being their guinea pig.
I also advised him that several people on these forums have had entire engine replacements and stage 4 kits replaced, engines replaced 2,3,times and still have the sumping issues. He laughed and told me that has never happened and that they discredit anything said in these forums as fabrication.
That pissed me off because if it were not for the forums then I would still be trying to figure out a problem with my bike that my local dealer didn't figure out and harley not disclosing this information.
I simply explained that I bought their koolaid for $50k and went all in. I didn't do so based on the agreement of being a their R&D at my expense.
The rep then tried to get me to accept a short or long block replacement.
Which I declined. My bike has sumped 6-7 times and it may or may not have sustained permanent damage and there is no 100% answer to that question.
So I insisted that I want my bike to have a factory fresh 114 engine installed and get fully refunded for my investment of the stage 4 and we can all go home happy.
The rep then told me I was nuts because no one has ever received a factory fresh 114 off of the assembly line to replace their sumping stage 4 engine, either a long or short block replacement. He also said that Harley would never let a customer have 2-3 engines replaced in a bike without giving the customer a new bike. And that I was misinformed by the information I am receiving on the forums.
I told him maybe or maybe not? IDK
He then told me that they aren't even making the liquid cooled 114" anymore and it can't be offered in an entire factory fresh assembly because they don't make it anymore and haven't done so for a long time.
So I then explained to the rep that I would accept an oil cooled factory fresh 117" engine. He said that wouldn't work with the ecm of a liquid cooled motor so I then offered them to install the 117" liguid cooled from the 2018 CVO limited and refund me my investment of the stage 4 and labor. If we can't agree to these terms then I will make the next move with my attorney which has already advised me on how to handle the matter.
He is on stand by and awaiting a phone call from me to proceed.
He gets very upset and offended and then made some calls. He then sits me down with the dealer and agreeing to work this out with a new engine and getting my bike running again.
I call my dealer later on to converse with them a little to be advised on what the harley rep said when I left, the harley rep then shipped out the oil pump to be installed tomorrow behind my back and against my will.
I was advised by Harley customer service over the phone that when the factory RTO was onsite that I was to be present to all conversations, no behind closed door meetings nor would any work be authorized without my consent to the matter. Both rights of which I was denied. They met behind closed doors to converse behind my back then call me in to meet with them to tell me they want to make me happy and replace the motor , however as soon as I leave the meeting they then decide to replace the oil pump behind my back and not even consult me to see if I agree to repair a potentially damaged engine
I demanded the dealer to stop and desist until I have an agreement to get my $50k investment back to a factory fresh crated motor rather it is a 114" or 117" to the original condition before I agreed to be caught up in such a mess.
He agreed to work towards my goal of replacing my engine, protecting my investment and making me happy. But the harley rep then undermines me when I leave the dealer and starts working on trying repair this engine.