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Author Topic: Boom Audio Freezes then restarts!  (Read 504 times)

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Saintnick06

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Boom Audio Freezes then restarts!
« on: June 17, 2018, 06:39:14 AM »

Does anyone have this problem with there Boom Audio Radio and Nav???  When I do a few hour ride my Radio Controls freeze, maps on Nav fade out and freeze then after a while the radio restarts with the Harley emblem coming back up then I have to accept again as you do when you first start the bike!?!?!  I have the latest update on my radio, the Harley Dealer updated it last week 06/14/18.  This usually happens after 5-6 hours after riding.  I'd appreciate it if anyone can give me some feedback on this as I am taking my 2017 CVO Ultra in for a 10K this coming Wednesday 6/20/18.
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iski

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Re: Boom Audio Freezes then restarts!
« Reply #1 on: June 17, 2018, 11:37:07 AM »

Sounds like a problem with the update or it did not load correctly.  Would ask the dealer to reflash to radio and/or check to see if there are known issues with the last update.
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Biker48

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Re: Boom Audio Freezes then restarts!
« Reply #2 on: June 21, 2018, 08:42:06 PM »

This is exactly the problem that I have been putting up with. I have a 2016 CVO Limited. I put her in the shop last week. The dealership called and said that they are replacing the infotainment center.
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Saintnick06

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Re: Boom Audio Freezes then restarts!
« Reply #3 on: June 22, 2018, 06:49:51 AM »

I had it in for a 10k Wednesday and they ordered me a new radio too! Thanks
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Biker48

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Re: Boom Audio Freezes then restarts!
« Reply #4 on: June 24, 2018, 04:37:52 PM »

Let's hope this works. I'm not too happy about things failing on this bike. Had to replace the instrument pkg last month.
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Biker48

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Re: Boom Audio Freezes then restarts!
« Reply #5 on: June 28, 2018, 02:36:58 PM »

Just got a call from the shop. They've replaced the radio and the problem is still present. Now they want to replace the GPS antennae. Losing faith.
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grc

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Re: Boom Audio Freezes then restarts!
« Reply #6 on: June 28, 2018, 03:04:15 PM »

Just got a call from the shop. They've replaced the radio and the problem is still present. Now they want to replace the GPS antennae. Losing faith.

Part changers versus diagnosticians.  Even in the computer age when the diagnostics are computerized and lead the tech by the nose, we still have more part changers than true technicians.  You might want to consider looking for another shop, you don't have to go to the place where you bought the bike, the warranty is good at any dealership.

Good luck.

Jerry
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Biker48

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Re: Boom Audio Freezes then restarts!
« Reply #7 on: August 10, 2018, 11:04:00 AM »

I'm now on my third radio.
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Para Bellum

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Re: Boom Audio Freezes then restarts!
« Reply #8 on: August 10, 2018, 03:11:36 PM »

Just got a call from the shop. They've replaced the radio and the problem is still present. Now they want to replace the GPS antennae. Losing faith.
I'm just wondering how they think the GPS antenna is affecting the AM and FM section?  Completely separate areas inside the InfoPainment center.
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Biker48

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Re: Boom Audio Freezes then restarts!
« Reply #9 on: August 10, 2018, 04:31:43 PM »

There is no GPS antennae, it's part of the Sirius XM.
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DesertHOG

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Re: Boom Audio Freezes then restarts!
« Reply #10 on: August 10, 2018, 05:48:01 PM »

There is no GPS antennae, it's part of the Sirius XM.

I think you are trying to say the following;

The Sirius XM requires an antenna and it's part of the upgrade kit.
The Navigation has the GPS receiver built into the radio.
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Biker48

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Re: Boom Audio Freezes then restarts!
« Reply #11 on: August 11, 2018, 11:10:34 AM »

Thank you! Yes I meant, no external gps antenna.
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