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Author Topic: Sirius XM Help Pleas  (Read 1204 times)

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Keithholly

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Sirius XM Help Pleas
« on: April 07, 2019, 07:53:43 PM »

Has anyone had issues activating their satellite radio.
Never had issues with my 2017 cvo limited.  But now with my 2019 cvo limited Sirius says my radio ID is invalid or nothing coming up in their system.
I'm wonder why????
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cvosjoe

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Re: Sirius XM Help Pleas
« Reply #1 on: April 07, 2019, 08:44:18 PM »

Has anyone had issues activating their satellite radio.
Never had issues with my 2017 cvo limited.  But now with my 2019 cvo limited Sirius says my radio ID is invalid or nothing coming up in their system.
I'm wonder why????
Same issue with Sirius XM on my 17, 18 and 19 CVO Street Glide. I had to call multiple times on each bike until I was able to speak to someone that actually knew what they were doing. On my 19 I called HD Customer Service and they told me they are aware of the activation issue that customers are having with Sirius XM. They told me to ask for a supervisor but it still took several supervisors to get it activated.
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CVODON

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Re: Sirius XM Help Pleas
« Reply #2 on: April 08, 2019, 06:05:28 PM »

I have bought three CVO's with XM and the last three GM cars. All Came with the radio's already active, in my name, for the free trail period. On everyone XM contacted me prior to end of trail to discuss contract extension.  Curious why are your dealers not doing the set-up on this? It is part of the deal you pay for.
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Serdvd6

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Re: Sirius XM Help Pleas
« Reply #3 on: April 08, 2019, 07:40:15 PM »

When I purchased my 2016 CVO Street Glide, the salesman never said one word about it to me, being in the car business, I knew what to do to activate it, and trust me, most of the people at Sirius have no clue, if your having a problem, make sure you have your radio ID number and keep asking for a supervisor until you get a person that knows what your talking about also don't forget to ask about the weather, they should throw that in as well, good luck
 
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OBB

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Re: Sirius XM Help Pleas
« Reply #4 on: April 08, 2019, 08:13:30 PM »

I have bought three CVO's with XM and the last three GM cars. All Came with the radio's already active, in my name, for the free trail period. On everyone XM contacted me prior to end of trail to discuss contract extension.  Curious why are your dealers not doing the set-up on this? It is part of the deal you pay for.
You also have year round riding in FLA. If my dealer had activated mine when I picked up my bike in December and road it home in the light snow like I did, I would have been pissed. Sometimes not everything is cut and dry.

Sent from my boring Droid phone.

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smkymtnboy

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Re: Sirius XM Help Pleas
« Reply #5 on: April 09, 2019, 09:34:48 AM »

Has anyone had issues activating their satellite radio.
Never had issues with my 2017 cvo limited.  But now with my 2019 cvo limited Sirius says my radio ID is invalid or nothing coming up in their system.
I'm wonder why????
if, you like Sirius radio now. after, you call customer service you probably will not care as much for it.! >:( :(
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Serdvd6

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Re: Sirius XM Help Pleas
« Reply #6 on: April 09, 2019, 10:12:09 AM »

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SIX38

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Re: Sirius XM Help Pleas
« Reply #7 on: April 13, 2019, 12:32:12 PM »


So the very first thing I'm attempting to do on my brand new '19 CVO Road Glide is to activate the SiriusXM in the Boom Box Infotainment, (which of course the dealer never bothered setting up).
Well, got the music channels working, but Sirius is telling me that the Traffic & Travel Link feature is not available in that radio. Tried three different reps, all with the same reply. Here we go, one week old and issues already. Why the f do I keep going back to buying HD? Must be a form of mental illness :rolleyes4:.Oh well back to the dealer we go.
Tom P.   
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cvosjoe

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Re: Sirius XM Help Pleas
« Reply #8 on: April 13, 2019, 03:27:14 PM »



So the very first thing I'm attempting to do on my brand new '19 CVO Road Glide is to activate the SiriusXM in the Boom Box Infotainment, (which of course the dealer never bothered setting up).
Well, got the music channels working, but Sirius is telling me that the Traffic & Travel Link feature is not available in that radio. Tried three different reps, all with the same reply. Here we go, one week old and issues already. Why the f do I keep going back to buying HD? Must be a form of mental illness :rolleyes4:.Oh well back to the dealer we go.
Tom P.   

I feel you're pain. The XM reps told me the same BS telling me my radio does not support XM Traffic and Travel Link. When I contacted HD customer service they told me to only talk to the XM supervisor. It took several supervisors but eventually they set it up. I went through this on my 17, 18 and 19.
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SIX38

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Re: Sirius XM Help Pleas
« Reply #9 on: April 13, 2019, 07:20:22 PM »

Hello CVOSJOE,
Well I’ll be dammed, got it working. Took 5 calls, all who said it doesn’t work to finally get a supervisor that spoke decent English and after relating your post, agreed to check with their tech support and how about that, it does accept Travel Link. Sent a refresh signal and we are “good to go”. Thank you Joe, saved me a 65 mile trip to the dealer, who should have set this up during dealer prep in the first place!
Ahh, my love/hate Harley relationship continues.
Thanks again Joe, beers are on me :2vrolijk_09:
Tom P.
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smkymtnboy

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Re: Sirius XM Help Pleas
« Reply #10 on: April 14, 2019, 11:12:02 AM »

after, 5 calls now you know why the dealer does not set em up! :-\
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FLSTFI Dave

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Re: Sirius XM Help Pleas
« Reply #11 on: April 14, 2019, 08:40:03 PM »

after, 5 calls now you know why the dealer does not set em up! :-\
Un like a car, some of us with winter delivery do not want the trial set up. 
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Powermaker

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Re: Sirius XM Help Pleas
« Reply #12 on: April 14, 2019, 09:50:26 PM »

Got my 19 cvo road glide in November, pulled the bike out of the garage today and activated the 3 month sirius xm trial with my phone in about 10 minutes. Just pulled up the xm screen, went to channel 1 or 2, whichever screen has the radio ID. Pulled up the sirius xm site on my phone and entered the bikes radio ID under the "new trial activation" tab. It then sent a refresh signal to the bikes radio, and withing 5-10 minutes I was able to get all the xm channels.
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smkymtnboy

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Re: Sirius XM Help Pleas
« Reply #13 on: April 15, 2019, 07:06:35 PM »

Un like a car, some of us with winter delivery do not want the trial set up.
yes, I did have the Sirius activated for six months at a time. dealing with customer service just got to be more than I wanted to deal with.  :(
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FLSTFI Dave

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Re: Sirius XM Help Pleas
« Reply #14 on: April 15, 2019, 08:24:27 PM »

Got my 19 cvo road glide in November, pulled the bike out of the garage today and activated the 3 month sirius xm trial with my phone in about 10 minutes. Just pulled up the xm screen, went to channel 1 or 2, whichever screen has the radio ID. Pulled up the sirius xm site on my phone and entered the bikes radio ID under the "new trial activation" tab. It then sent a refresh signal to the bikes radio, and withing 5-10 minutes I was able to get all the xm channels.
Is Traffic and weather working?  If it is, you have set a record quick.
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2019 FLTRXSE Red Pepper / Magnetic Gray
2018 FLTRXSE Gunship Gray  Traded
2017 FLHXSE  Starfire Black / Atomic Red  Traded
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2013 FLHRSE5 Diamond Dust 117 Cylinders  Heads By HD Street performance, Comp 11.4,TW-9B-6 cam, 55 HPI tb, 5.3 injectors, woods Alpha directional lifters, Fullsac "D" pipe and 2.25 cores, TTS Tuner
2012 FLTRXSE White Gold Pearl / Starfire Black  Traded
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2003 Fatboy, real fire paint set, 95"
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