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Author Topic: Boom! Audio device updater  (Read 691 times)

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Glenncarp

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Boom! Audio device updater
« on: January 29, 2021, 10:11:57 AM »
Decided to install WHIM myself this weekend. I have now tried for 2 hours to update WHIM and Expand headset. Every time I open the HD software, it tell me "Failed to recognize device. Cannot open USB" I plug in WHIM and headset and computer recognizes both, HD software does not. Anyone have any ideas or had this issue? HD Customer service advised me to take the bike to a dealer. Lol
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cvosjoe

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Re: Boom! Audio device updater
« Reply #1 on: January 29, 2021, 10:24:47 AM »
Quote from: Glenncarp on January 29, 2021, 10:11:57 AM
Decided to install WHIM myself this weekend. I have now tried for 2 hours to update WHIM and Expand headset. Every time I open the HD software, it tell me "Failed to recognize device. Cannot open USB" I plug in WHIM and headset and computer recognizes both, HD software does not. Anyone have any ideas or had this issue? HD Customer service advised me to take the bike to a dealer. Lol
Something to try. Make sure the bike ignition is off. Open the device manager first. Click next then plug the usb into the computer and WHIM. Click next and follow instructions. Can sometimes take a minute to recognize.

Sent from my SM-N975U using Tapatalk

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Glenncarp

  • Guest
Re: Boom! Audio device updater
« Reply #2 on: January 29, 2021, 10:30:50 AM »
Quote from: cvosjoe on January 29, 2021, 10:24:47 AM
Something to try. Make sure the bike ignition is off. Open the device manager first. Click next then plug the usb into the computer and WHIM. Click next and follow instructions. Can sometimes take a minute to recognize.

Sent from my SM-N975U using Tapatalk

Well......WHIM is not installed yet. Lol. I switched the USB cable to the one that came with  he headset and it recognized WHIM and updated it. Waiting on full charge to headset to see it that is issue with the updates for that.

Thanks for help though
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