It is amazing how those of us in business for ourselves see this with the same eyes. Can you imagine if we treated our customers the same way? Imagine if Hogbreath put up a building and something was hitting the interior walls?
Sam Walton, founder of Walmart said:
"There is only one boss, the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
We all need to remember this, from both sides of the picture.
AJ
AJ,
I'm not really testy today, just having some fun. But..... in your example of HB's building. He wouldn't do that because he would assume he would lose that customer, and that customer would tell other potential other customers and then he'd soon be out of business.
If, on the other hand, HB's been building buildings that way for this customer for the last 20 years, and there is always something wrong with the buildings, and the customer expects there to be something wrong with the buildings yet he keeps coming back to HB to build him another and another and another, why would HB change anything? HB has a loyal customer. Isn't that what every business wants, loyal customers? Give them what they want, and they'll keep coming back for more. How do customers speak their mind? With their wallets.
If we keep buying HD's, as I intend to do, then we get what what we deserve. If we decide the pain is too great, and we decide to go elsewhere, then maybe things will change. Until then, they are building them, and we're buying them as fast as they come out the door. How many of us here actually stood in line to get our flawed piece of machinery? I waited in line for four months for mine. I love it, flaws and all.
I'm not complaining, because I knew what I was getting into. I've had three small problems so far. That ain't bad. My bike kicks butt. Is it finely tuned like a Swiss watch? No. Did I expect it to be? No. I think it's time we stop sitting at the sales manager desk, pounding and pointing and demanding they change the way they build the bikes, as we sign on the dotted line and then wait for our new baby to show up. If we are serious about enough is enough, get out of the chair and let the guy standing behind you sit down, because he'll take the bike you don't want.
Harley has a very desirable product, and until we stop desiring it, I don't expect anything to change.
I'm done. You guys are awesome. Thank you for letting me rant. I feel better now.