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Author Topic: TMAT  (Read 46416 times)

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Ironhorse

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Re: TMAT
« Reply #105 on: June 20, 2007, 08:34:11 PM »

TwolaneRider,

Man I am so sorry to see you go through this. I REALLY hope Fitz and Kitz can make this right.

Have you talked to Mike (DC Fireman)? Mike's a good guy and he is in deep with Fitz and those guys. Sometimes he helps board members out, but bear in mind that he is also a staunch defender of Zippers. So if you post about your negative experiences with them he may not. That's what happened to me. I can tell you first hand that the LAST thing you want to do is piss Zippers off by speaking your heart and mind. If you do, they will just ignore you like they ignore me and your issue will NEVER get resolved. I sure hope you don't end up waiting as long as I have been, with no contact, and no idea of what is going on.

Mark
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Re: TMAT
« Reply #106 on: June 20, 2007, 08:38:19 PM »


Just aborted the attempt to begin finding out if the revised map supplied by Zippers would help or not.  The map wouldn't load.

I have the SmartLink software v. 2006.16.3.0 .  No mention was made nor question asked about software versions.  This software reports the supplied revised map as an incompatible version though. 

Can not find a link to download Smarklink itself on either the Zippers or the Thundermax websites.  Don't know whether the map supplied is corrupted or whether one or the other of us are working with a software outdated enough it won't read the file created on the other's platform.  The supplied revised map has an .slk file extension.  If anyone knows version an extension information for the SmartLink software don't hesitate to share.

To summarize; after the hope of progress there was none.  As to why, I know nothing; other then that delay continues.  Have already forwarded the revised map back to Zippers with a description of the problem.  Will wait again.  Not for a lot longer.  But will wait again.
Don,

Try this site to download the latest version of SmartLink:  http://www.thunder-max.com/Support/Instructions/FuelInjectionSoftware.aspx    The Zipper's download page shows as "unavailable", but the page I listed works.

It really sucks that you're going through all this hassle.  I never tried the TMAT, mostly because I did try the plain T-Max about a year ago and it was a POS from the git-go.  Zipper's was never able to get it right, and I eventually returned it for credit under their 30 day return policy.  I find all of this to be very disheartening, because Zipper's has had a great reputation for many years relative to their mechanical parts and services.  Apparently their mechanical talents didn't translate over to electronics.

Good luck.

Jerry
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Re: TMAT
« Reply #107 on: June 20, 2007, 08:47:09 PM »

TwolaneRider,

Man I am so sorry to see you go through this. I REALLY hope Fitz and Kitz can make this right.

Have you talked to Mike (DC Fireman)? Mike's a good guy and he is in deep with Fitz and those guys. Sometimes he helps board members out, but bear in mind that he is also a staunch defender of Zippers. So if you post about your negative experiences with them he may not. That's what happened to me. I can tell you first hand that the LAST thing you want to do is piss Zippers off by speaking your heart and mind. If you do, they will just ignore you like they ignore me and your issue will NEVER get resolved. I sure hope you don't end up waiting as long as I have been, with no contact, and no idea of what is going on.

Mark
Mark,

That is a really chitty way to run a business, but from what I've experienced myself as well as what I've read here and elsewhere I would have to agree with you that this is how they operate.  Obviously they have so much business that they don't care about pissing off current customers, or having the dirty laundry aired all over the internet.  If this type of "customer service" is their new norm, they won't last too many more years.

Jerry
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Twolanerider

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Re: TMAT
« Reply #108 on: June 20, 2007, 09:42:52 PM »

Fully agree Don. Most people don't change engine components all that often. With that, nothing wrong with just tuning the bike to the setup and be done with it. I'm looking forward to getting the bike back and then an excellent tune from a reputable tuner, and be done with mine for awhile. If I do more work after the w.....ty is up, I'll just have him retune it. Sorry you're going thru this. I have a feeling John Golden is in your near future! ;) Hoist! 8)

Karnak and the Ouigi board might agree.  I'm lucky to have a decent option the other way also right here in town.  And hardware to swing either way thanks to Chip and MJ.  Will definitely go with John if he'll be in town any time between now and the departure for Nelson (assuming Zippers continues in the same form they have).  He is (very fortunately) feeling good enough after his cardiac work that they're back out working hard again now.  The weekends are all scheduled away per their website.  But that doesn't mean they might not be home a day or three between weekends some time.  One way or the other it'll all work out though.
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Twolanerider

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Re: TMAT
« Reply #109 on: June 20, 2007, 09:45:49 PM »

TwolaneRider,

Man I am so sorry to see you go through this. I REALLY hope Fitz and Kitz can make this right.

Have you talked to Mike (DC Fireman)? Mike's a good guy and he is in deep with Fitz and those guys. Sometimes he helps board members out, but bear in mind that he is also a staunch defender of Zippers. So if you post about your negative experiences with them he may not. That's what happened to me. I can tell you first hand that the LAST thing you want to do is piss Zippers off by speaking your heart and mind. If you do, they will just ignore you like they ignore me and your issue will NEVER get resolved. I sure hope you don't end up waiting as long as I have been, with no contact, and no idea of what is going on.

Mark

Mark,
Appreciate the kind words.  Mike and I were chatting on the phone just last week about other things.  While doing so I did intrude on our friendship to ask if he'd attempt to put a bug in someone's ear.  The issue is Zippers' and not Mike's though.  I've no intention of putting him in the middle in any way.  If Zippers had actually performed in time prior in any kind of an acceptable fashion asking someone to intercede would never even be a consideration; nor should it have been.  But I did ask. 
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Twolanerider

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Re: TMAT
« Reply #110 on: June 20, 2007, 09:47:57 PM »

Don,

Try this site to download the latest version of SmartLink:  http://www.thunder-max.com/Support/Instructions/FuelInjectionSoftware.aspx    The Zipper's download page shows as "unavailable", but the page I listed works.

It really sucks that you're going through all this hassle.  I never tried the TMAT, mostly because I did try the plain T-Max about a year ago and it was a POS from the git-go.  Zipper's was never able to get it right, and I eventually returned it for credit under their 30 day return policy.  I find all of this to be very disheartening, because Zipper's has had a great reputation for many years relative to their mechanical parts and services.  Apparently their mechanical talents didn't translate over to electronics.

Good luck.

Jerry

Thanks Jerry.  Appreciate that very much.  I wasted 10 minutes looking all over that damn site and never found a good link to download the software.  It's dl'ing right now with your assistance.  Will finish here and load it up to see what can be done.

Thanks again,
Don
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Re: TMAT
« Reply #111 on: June 20, 2007, 10:01:57 PM »

TwolaneRider,

Man I am so sorry to see you go through this. I REALLY hope Fitz and Kitz can make this right.

Have you talked to Mike (DC Fireman)? Mike's a good guy and he is in deep with Fitz and those guys. Sometimes he helps board members out, but bear in mind that he is also a staunch defender of Zippers. So if you post about your negative experiences with them he may not. That's what happened to me. I can tell you first hand that the LAST thing you want to do is piss Zippers off by speaking your heart and mind. If you do, they will just ignore you like they ignore me and your issue will NEVER get resolved. I sure hope you don't end up waiting as long as I have been, with no contact, and no idea of what is going on.

Mark


Mark
Hope it's OK to call you Mark, I feel we are all friends here.

Let me clear up any misconception about Dawg (DC Fireman)
He IS the most staunch defender of Zippers that I have ever met.
BUT
Discussions of negative or positive experiences with Zippers matter not to Dawg. If someone ask for help and can show where they have been wronged then Dawg will be like stink on poop trying to help right the issue.
Don and I both have talked to Mike about him slipping in the back door at Zippers to find someone that actually gives a damn about the customers that are having T-max issues. But as Don said, this is not Mikes cross to bear but he has agreed to walk in that back door to try.


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Re: TMAT
« Reply #112 on: June 20, 2007, 10:05:03 PM »


That's what happened to me. I can tell you first hand that the LAST thing you want to do is piss Zippers off by speaking your heart and mind.


Mark,

That is a really chitty way to run a business, but from what I've experienced myself as well as what I've read here and elsewhere I would have to agree with you that this is how they operate.  Obviously they have so much business that they don't care about pissing off current customers, or having the dirty laundry aired all over the internet.  If this type of "customer service" is their new norm, they won't last too many more years.

Jerry


Mark, Jerry, et.al.

You guys perhaps would not be surprised by some of the messages I've received from others over the last week or so as this finally became a more public discussion.  I quite frankly was never sure that my experience with them wasn't more personal since I managed to piss Kitzmiller off during my initial parts acquisition.  Choosing not to behave at the time like a Lemming with a credit card seemed to get on the gentleman's bad side.

Having been blown off before the only way that had proved effective to get a response was, unfortunately, to reach a level of annoyance or embarassment he finally felt necessary to shut down.  Certainly he did try to engage the conversation ever so briefly.  But not in a consumer support fashion, just to score points and apparently try to safe a little face.  Fortunately his skills aren't anything special in that regard (either).

Seeing and reading of yours and now so many other incidents I see that it is by no means a personal thing though.  They're just all too often very bad generally.  How terribly unfortunate both for them and for those in their client base.  It is most unfortunate for those riders who really don't wrench at all and honestly don't know they might have a problem.  They'll simply trust until they grenade.  Then they'll never see a bit of assistance after the fact.

The only people that have benefited from this entire affair are those that hadn't bought yet.  Among those several messages in the last week or so were also a few in just that category.  Our efforts may not have helped ourselves.  But others are benefiting by learning of potential headaches they'll just choose to avoid.

I can point out the obvious fact that the company should consider buying back hardware that won't perform as promised.  If the revised map proves to be an incomplete success I'm relatively certain that will be an upwind urinary effort though.  I bought mine in winter time. It didn't act up until much later.  Well beyond 30 days.  C'est la vie
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Re: TMAT
« Reply #113 on: June 20, 2007, 10:09:26 PM »


Just aborted the attempt to begin finding out if the revised map supplied by Zippers would help or not.  The map wouldn't load.

I have the SmartLink software v. 2006.16.3.0 .  No mention was made nor question asked about software versions.  This software reports the supplied revised map as an incompatible version though. 

Can not find a link to download Smarklink itself on either the Zippers or the Thundermax websites.  Don't know whether the map supplied is corrupted or whether one or the other of us are working with a software outdated enough it won't read the file created on the other's platform.  The supplied revised map has an .slk file extension.  If anyone knows version an extension information for the SmartLink software don't hesitate to share.

To summarize; after the hope of progress there was none.  As to why, I know nothing; other then that delay continues.  Have already forwarded the revised map back to Zippers with a description of the problem.  Will wait again.  Not for a lot longer.  But will wait again.

Don, I didn't see if anybody posted it to you or not, here is a link to the latest software...

http://www.thunder-max.com/software/smlivzippers2006_17_9.zip

it is newer than what you have, maybe it'll help...
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Twolanerider

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Re: TMAT
« Reply #114 on: June 20, 2007, 10:31:20 PM »

Don, I didn't see if anybody posted it to you or not, here is a link to the latest software...

http://www.thunder-max.com/software/smlivzippers2006_17_9.zip

it is newer than what you have, maybe it'll help...

Thanks very much.  It had been cited up above and I just finished dl'ing and installing.  The revised map file Zippers supplied did load with the new software.  So that's taken care of.

Haven't yet waded through it to see all the differences yet.  The first things I notice, however, are front cyclinder advance retarded by 5 degrees from 12 to 7.  Rear cylinder advance retarded by 3 degrees from 12 to 9.  Base ignition timing is retarded from 13 to 6 degrees.

I incrementally tried retarding time up to a max of 4 degrees.  Stopped at that point and began trying to get help because retarding it that far was gutting the bike's acceleration from highway cruise speeds and lower end torque.  Admittedly, I've not yet studied the rest of this map.  But if the primary differences are solely timing retardation I'll feel a real hit in performance with this new map.  I'd already been to the point that the bike ran stronger in stock trim with just the 575 cam addition than it was with all the "103 Muscle Kit" work running with the retarded timing.  So to say I'm concerned at this point is an understatement.   One doesn't buy a new top end to "improve" on things to only accomplish running smaller with lower fuel economy.

There may be more work done in this map.  So I'm not damning the effort at all until I know more.  Will take time to ride it a fair bit tomorrow afternoon and get an idea what if any progress has been gained so far.
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Re: TMAT
« Reply #115 on: June 21, 2007, 06:38:46 AM »

Thanks very much.  It had been cited up above and I just finished dl'ing and installing.  The revised map file Zippers supplied did load with the new software.  So that's taken care of.

Haven't yet waded through it to see all the differences yet.  The first things I notice, however, are front cyclinder advance retarded by 5 degrees from 12 to 7.  Rear cylinder advance retarded by 3 degrees from 12 to 9.  Base ignition timing is retarded from 13 to 6 degrees.

I incrementally tried retarding time up to a max of 4 degrees.  Stopped at that point and began trying to get help because retarding it that far was gutting the bike's acceleration from highway cruise speeds and lower end torque.  Admittedly, I've not yet studied the rest of this map.  But if the primary differences are solely timing retardation I'll feel a real hit in performance with this new map.  I'd already been to the point that the bike ran stronger in stock trim with just the 575 cam addition than it was with all the "103 Muscle Kit" work running with the retarded timing.  So to say I'm concerned at this point is an understatement.   One doesn't buy a new top end to "improve" on things to only accomplish running smaller with lower fuel economy.

There may be more work done in this map.  So I'm not damning the effort at all until I know more.  Will take time to ride it a fair bit tomorrow afternoon and get an idea what if any progress has been gained so far.

Yup that was my problem, I'd retarded the timing so far it wasn't worth riding it......
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Re: TMAT
« Reply #116 on: June 21, 2007, 10:24:50 AM »

Wow,

I am sure dissapointd that Zippers is taking a lot of open flack from some of our members here.  This is a downright shame that this laundry is getting aired openly.  I am not happy to see this (for the first time in a week I can see a bit thank goodness),  since I know the product so well, and never see this stuff on any of my install, or mods. I still feel someone is making a mistake.

Of no consequence to the tuning are Feuling lifters, cam plate, oil pump and Zippers push rods.  The map loaded is ZEEBMGBCXE082106 and was the map supplied in the ECM when delivered from Zippers."

DID ZIPPERS DO THE BUILD, AND THE INSTALL, INCLUDING THE LIFTERS AND PUSHRODS. DID THEY PHYSICALLY DO IT I MEAN, OR DID YOU HAVE A LOCAL SHOP GET INVOLVED, OR DID YOU DO IT YOURSELF.  I AM SUSPECT IF IT WAS PARTED TOGETHER OUTSIDE OF ZIPPERS FOR A COUPLE REASONS, EXPLAINED LATER.

"Currently it's just a base load of the map with no alterations other than three degrees retarded   With that and AFR again at 13:1 across the board it is behaving as we've discussed here."

ILOOKED AT THE BASE MAP YOU POSTED, THE TIMING VS ENGINE SPEED, AND NOTE TWO THINGS. I AM LOOKING AT AN UNMODIFIED MAP, AND SINCE YOU ARE LINKED AT THE TIME, I CAREFULLY LOOKED AT THE 24 LISTED PARAMETERS, WHICH ALSO LOOK GREAT.

"Zippers "103 Muscle" kit.   The map loaded is ZEEBMGBCXE082106 and was the map supplied in the ECM when delivered from Zippers."

THE FIRST THING I CHECKED, AND YOU SHOULD HAVE DONE, WAS OCCASIONALLY CHECK FOR UPDATES.  THE NEWEST UPDATE FOR YOUR INSTALL WAS DONE IN APRIL 07.  IT IS MAP NUMBER 040907.  IT IS THE SAME PREFIX NUMBERS.  WHEN I WENT TO CHECK THE BACKGROUND ON THE MAP NUMBER YOU SUPPLIED, THIS NEWEST ONE HAD BEEN AN OPTION.  IF INTERNAL CHANGES ARE MADE, THIS IS ALWAYS THE FIRST PLACE TO CHECK.  SO, HERE IS ONE ISSUE OVERLOOKED.  THE NEXT YOU FORGOT WAS THE CHECK FOR UPDATES ON THE SOFTWARE. YOU ARE USING AN OLD VERSION, AGAIN THE NEW ONE IS 2007-17-11. YOU NEED TO OCCASIONAL SEE IF ZIPPERS ADDED ANYTHING, AND THIS IS CLEARLY THE FIRST PLACE YOU NEED TO BE GOING.  ZIPPERS SOFTWARE AND HARDWARE AND VERSION REVISIONS ARE CLEARLY LABELED LINKS WITHIN THE PROGRAM.

THE ABOVE CONCERNS ME. YOU INDICATED YOU MADE SOME CHANGES TO THE TIMING, ALTHOUGH THE MAP YOU POSTED DOES NOT SHOW THIS. THIS MAKES IT MORE DIFFICULT TO THE TUNER, WE MUST STAY WITH WHAT YOU HAVE FIRST.  ANYWAY, WE ARE GOING TO TOSS THE MAP YOU CURRENTLY HAVE IN THE BIKE.  I HAVE TRIED TO HELP YOU STEP BY STEP, BUT YOU ARE GLOSSING OVER IT.  YOU ALSO STATED SOME CHANGES IN THE NEW MAP ZIPPERS SENT YOU. WELL UNLESS YOU HAVE THE WRITING MAP SOFTWARE, YOU CANNOT SEE ANY OF THIS. YOU HAVE END USER, AND THAT IS ALL YOU NEED IN ANY CIRCUMSTANCES, SINCE YOU HAVE A GOOD BASE TO WORK FROM. HOWEVER, I CAN TELL YOU THAT THE CHANGES YOU MAY HAVE MAP TO THE TIMING ARE FLAT WRONG, AND FOR THEM TO HAVE TOOK, YOU WOULD HAVE SEEN THE TELLTALES FOR THE PRIMARY SETTING VS THE CHANGED SETTINGS. THESE I DO NOT SEE.  

I AM NOT TRYING TO BUST YOUR CHOPS, BUT YOU NEED TO LET SOMEONE WHO REALLY UNDERSTANDS THE UNIT DO THIS. I FIND 2 MANY PEOPLE MAKE IT SO COMPLICATED, AND READ INTO IT MUCH MORE THAN IS THERE, AND FRANKLY SOME ALWAYS SEEM TO COMPLETELY MISS A CRITICAL STEP IN THE PROGRAMMING.  HEY, IT HAPPENS, BUT IT HAPPENS WAY TO MUCH. THE RESULT OF THESE ERRORS ARE NOT ZIPPERS, THEY SPEND SMALL FORTUNES ON EACH MAP. iT AIN'T NO WALK IN THE PARK FOR THE DEVELOPMENT SIDE, AND THEY WON'T RELEASE IT UNTIL IT WORKS.  LOOK, I BRIEFLY WENT THROUGH THE SAME THING. IT WASN' ZIPPERS, IT WAS MY DEALER.


I also looked at the attahment you sent Zippers on the fax.  You made numerous errors on that submission, and I hope Zippers is not trying to make a special map to compensate for what you submitted. It won't work. Also, the fact that you say you cannot load the new map they sent is not possible, unless trying to do it in the wrong sequence.  For example, number 8 on the fax, I know TPS is flat wrong, 52 aint gonna be it, its more like 11%. You also said you were at 13.1 across the board. Well that is not true also, unless you are running in an open loop, this fixed number will be so, but in closed loop, it is a basis reference and has nothing to do with the actuals going on behind the scenes, unles the CLM is not activiated. And then the stored offsets, we talked of this before, but you did not respond specifically on what you were doing in there.

So, I can tell you a couple of other things also.  The adjustable rods installed in the bike, are they Zippers? If so, with your confriguration, there is a special setting on those, vs what the regular Harley mech thinks, they thik they know better. It makes a big difference.

YOU AND YOUR FOLLOWERS CAN MAKE DECISIONS ABOUT ZIPPERS, AND HOW 'BAD' THEY ARE ALL YOU LIKE, BUT I AM TELLING YOU, IT IS NOT THE CASE.  WHEN A PRODUCT THAT INSTALLS ON YOUR BIKE IS TO BE DONE BY YOURSELF, YOU NEED TO UNDERSTAND IT FULLY FIRST. IT ELIMINATES THE DYNO REQUIREMENTS BECASUE ZIPPERS SPENT THE TIME TO MAKE THE PERFECT MAPS FOR SPECIFIC COMBINATIONS.   BUT ONE MUST PAY ATTENTION.  

FOR ALL THE BITCHING ON THIS BOARD, I TALK WITH HUNDREDS MORE THAT ARE HAPPY AS CLAMS, BUT THE PROBLEM, AND THIS IS A BROAD SWEEP, IS ALWAYS  AS THEY SAY 'PILOT ERROR', NOT THE MANUFACTURER.   THIS IS NOW GOTTEN TO BE THE MOST CHILDISH THREAD ON THE BOARD.  I FOR ONE, DO NOT SUBSCRIBE TO WHAT YOU ARE DOING TO ZIPPERS. YOU GUYS ARE CLEARLY OVER THE TOP, AND MY HELP CLEARLY SEEMS TO BE GOING AWAY FROM A TECHNICAL SIDE, AND BTW, I DID THIS WITH ONE PAINFUL EYE, NO CHOICE BECASUE THIS THREAD IS OUTTA CONTROL. PLEASE STOP and ADDRESS THE SPECIFICS ANOTHER WAY.


Rhino(oneeyedronfornow)
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Re: TMAT
« Reply #117 on: June 21, 2007, 10:31:08 AM »


Mark
Hope it's OK to call you Mark, I feel we are all friends here.

Let me clear up any misconception about Dawg (DC Fireman)
He IS the most staunch defender of Zippers that I have ever met.
BUT
Discussions of negative or positive experiences with Zippers matter not to Dawg. If someone ask for help and can show where they have been wronged then Dawg will be like stink on poop trying to help right the issue.
Don and I both have talked to Mike about him slipping in the back door at Zippers to find someone that actually gives a damn about the customers that are having T-max issues. But as Don said, this is not Mikes cross to bear but he has agreed to walk in that back door to try.


S
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    B

S/B,

Dawg's gotta be top shelf all the way. He should be nominated for Sainthood. Anyone that takes our issues and walks in the back door to try and find someone at Zippers who gives a damn about helping us out is number one in my book. The only reason I have not called and asked him for help with my long drawn out issue is that I don't want him pissed at me either.

I sure hope TwoLane Rider gets his issue squared away. No one should have to put up with this.

Mark
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Re: TMAT
« Reply #118 on: June 21, 2007, 11:13:20 AM »

S/B,

Dawg's gotta be top shelf all the way. He should be nominated for Sainthood. Anyone that takes our issues and walks in the back door to try and find someone at Zippers who gives a damn about helping us out is number one in my book. The only reason I have not called and asked him for help with my long drawn out issue is that I don't want him pissed at me either.

I sure hope TwoLane Rider gets his issue squared away. No one should have to put up with this.

Mark


Mark

He is top shelf.
As far as the nomination for sainthood, that should go to "V".
She's the one that has to live with him.

I agree with you though, no one should have to put up with the B/S you have been thru.

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Re: TMAT
« Reply #119 on: June 21, 2007, 11:18:34 AM »

Jim, very sorry to read that you're suffering too.  For a system that's supposed to be good, supported by an extensive library of excellent base maps, and able to adapt from those maps to supply us with an excellent, safe and reliable riding experience it certainly is full of ping sometimes.  If one is lucky enough to score well with an accurate implementation via software map you are apparently good to go.  Some have reported exactly such. 

I've done another day in 100+ degree heat, this time on my usual 98 Octane gas.  It still pinks (UK word for it!) like there's no tomorrow. :(

Worse still, it runs WAY too hot.  The slightest delay in traffic, and the engine warning light is on, meaning that the head temp is too high. Way too high.  In a nutshell, this system is not usable in a hot climate as it stands.

All I'm doing on my vacation is worrying about my engine, and NOT because of my epoxy, which is fine.

Jim
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